CitizenShipper Reviews:
What 76,822+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 76,822 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Ceres, CA to Magdalena, NM
I loved their service. Super friendly and caring for our little furry ones. Thank you!
Shipment from Wappingers Falls, NY to Summerville, SC
Great service at a great price!
Shipment from Colorado Springs, CO to Nashville, TN
This is the man, he needs a medal. Hire him and donāt think twice about it!
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Buffalo, NY to Montgomery, TX
Jonathan was excellent. He met up on time and drove from Buffalo to Houston in 2 days total. He cared for our pet the entire way and gave updates. Very professional. Highly recommend.
Shipment from Miami, FL to McAllen, TX
I'm so glad that I went with Trusted Tails! The driver was very professional, helpful, and reliable. She was able to transport my two dogs from Florida to Texas ahead of schedule and ensured neither I nor the the dogs were stressed. Would highly recommend!
Shipment from Corona, CA to Pensacola, FL
Very pleased! Hi highly recommend Gloria! Seamless from start to finish! She brought my Frenchie boy from California to Florida! Excellent communication and picture updates! 5 Stars!
Shipment from Winchester, KY to New Tazewell, TN
Could not have asked for a better experience! If I could do over five stars I absolutely would. He went above and beyond to deliver the puppy early and was so helpful along the way. Would 100% recommend
Shipment from Fort Irwin, CA to Anchorage, AK
Highly recommended! Reina was amazing. She was very accommodating to my situation and took great care of my dog. We got multiple photos and updates throughout her multi-day trip through the US and Canada and it felt like a family friend was with our dog the entire time. Her comment of "I'll treat her as if she was my own until she back with you" was reassuring and felt as such. If I ever need another pet transported I'll be using PawVoyage again and will be recommending them to friends, family, and acquaintances.
Shipment from Santa Fe, NM to EspaƱola, NM
KK and Andrey were amazing! Communication was excellent from start to finish, and I received so many updates throughout the trip. My cat was treated with so much care and arrived home safe and sound. I felt completely comfortable trusting them and would definitely recommend Waggin Wheels TC for any kind of pet transport!
Shipment from Rutherfordton, NC to Birmingham, AL
Great quick delivery. Puppy was clean and happy.
Shipment from Mountain Home, ID to Mattoon, IL
Absolutely recommend! My little guy was transported from Idaho to Illinois and was loved the whole way. Excellent communication! Lots of updates and pictures. I know that Han was well taken care of! I cannot rate above a 5, but I would if I could!
Shipment from Charlotte, NC to Memphis, TN
Very caring people, did a great job with my 2 cats
Shipment from Fresno, CA to Canyon Lake, TX
Gloria was amazing. Both the previous owner and myself were so pleased on how she cared for our dog, her communication and even her willingness to work with my budget. We plan on using her again. She takes her job and the babies she boards and transfers seriously and with lots of love. So grateful she was a part of the process. 10 out of 10. God bless you Gloria!
Shipment from West Warwick, RI to Fort Worth, TX
Beyond thrilled with Sabrina and family who transported my cats extremely far. The professionalism, compassion, and love they gave my boys I am beyond grateful for. From the beginning to the end the communication was top tier, they know a lot about animals and they treat them like their own. They provided amazing service and I would absolutely recommend them and would use them again!
Shipment from Toledo, OH to Hemet, CA
From pick it to drop off they were very professional and showed me pics of my dogs throughout the trip.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 76,822+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.