CitizenShipper Reviews:
What 75,605+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,605 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Peoria, IL to Charlotte, NC
She is the best! Professional, gave me lots of updates, made us feel safe transporting our pets/ babies..Overall a genuine person who I felt like cared and treated our babies like her own. I highly recommend her services!
Shipment from Beverly Hills, CA to Fayetteville, TN
Cara was amazing. Regular pics and videos. Lots of puppy snuggles. She took wonderful care of our anxious dog. Will definitely use them again if needed and recommended to anyone!
Shipment from Kansas City, MO to Orlando, FL
Jolette and her husband were amazing from pick up to drop off! Great communication and care during the trip from Kansas City to Orlando, Fl! 10 stars all the way!!!
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Upper Marlboro, MD to Minneapolis, MN
Excellent service. Extremely communicative. My dog had a very good experience riding with her. Would absolutely recommend!!!
Shipment from Cleveland, OH to Ellicott City, MD
AVL Transport did a wonderful job! Tina was professional, prompt, experienced, kind, and took excellent care of our dog. She kept us informed throughout the trip and sent us text updates and photos of Robbie, so we knew he was doing well. She delivered him to us safely, on time, and Robbie was happy and relaxed when he arrived. Thank you, Tina, for taking such excellent care of our dog! We will definitely keep you in mind if we ever have future transportation needs for Robbie. We highly recommend AVL Transport to other pet owners in need of your services.👍
Shipment from Fair Oaks, CA to Santa Ynez, CA
Don was prompt for pick up and drop off, highly communicative and overall beyond professional. He went above and beyond loving our dog, and we are eternally grateful to him. I 1000% recommend him.
Shipment from Delta, CO to Laurel, OR
She was excellent. Kept to the schedule and sent pictures along the way. My dog really liked her too.
Shipment from Ely, NV to Lake Sherwood, CA
Good honest people. Shad really care about your dog and our dog lovers themselves. Take good care of your dogs and her honest, reliable people
Shipment from Los Angeles, CA to El Paso, TX
D&D Transportation LLC did an excellent job transporting our customer's pet from Los Angeles to El Paso. Communication was great throughout the trip, pickup went smoothly, and the pet was delivered safely and on time. We'll definitely work with them again and highly recommend them to anyone needing reliable, professional pet transport.
Shipment from Fort Lauderdale, FL to Great Falls, VA
John and Katrina are awesome! They transported our Dalmatian from Fort Lauderdale, FL to Great Falls, VA in just 15 hours. They kept us updated the whole time and always sent pictures and videos of our dog. We are very happy with their service and highly recommend them!
Shipment from Norman, OK to Rockford, IL
Absolutely wonderful service!! Our family cat Adso was transported from Oklahoma to Northern Illinois with no trouble whatsoever! Very kind and accommodating!
Shipment from Orrum, NC to Theresa, WI
Jacob did an excellent job, great communication and was kind to our unique transport of Show Chickens! Would highly recommend Jacob gor your next transport need!
Shipment from Riverview, FL to New York, NY
Exceptional service, went above and beyond. Sent real time updates about location and videos of my pup. Was knowledgeable and very considerate about my puppy's travel anxiety. 100% would recommend and book again
Shipment from Anaheim, CA to Merrimac, MA
We needed to transport our mom’s dog from her home in Southern CA all the way up to MA with very little notice. Jessica made an extremely stressful situation feel manageable. Lots of updates and pictures along the way. Picked up right on time and delivered our pup exactly when we were expecting. Highly recommend
Shipment from Port Charlotte, FL to Georgetown, TX
M&M did a great job getting our boy home from Florida. We loved getting photos along the way and being able to keep up with their location.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,605+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.