CitizenShipper Reviews:
What 75,296+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,296 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Lexington, VA to Austin, TX
It was no small job transporting our 4 large breed dogs and 2 cats from Virginia to Texas but these guys were professional and took great care of our pets on the long journey. Communication was great and we got regular photo and video updates from the rode. I would highly recommend them!
Shipment from Philadelphia, PA to Los Angeles, CA
So many great things to say! Communication was efficient, driver was very welcoming to our pup, potty & play breaks with photos. On time delivery! 20/10
Shipment from Salt Lake City, UT to Brooklyn, NY
Natalia was fantastic! She was quick to respond, and made me feel so comfortable through the whole process. She was very communicative, punctual, and so great with my dog who leans towards anxiety. She gave regular updates and even send a live360 link so I would monitor their location during the trip. It was a pleasure working with Natalia and I would 10/10 recommend her to anyone!
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Shorter, AL to Excelsior, MN
Aaron is AMAZING!!! You couldnāt ask for anyone more professional in his work and more importantly, more caring and loving of your pets. He treats them as if they are his own. He has the essential skills in his past from working in a shelter and doggy daycare to understand body language and behavior, which was extremely important for my dog. I chose Aaron because of this since the rescue dog he picked up for me in Alabama had been in a shelter for 3 years and was shutting down and afraid of everything and everyone. Within hours Aaron had her feeling much more at ease and loving riding in his vehicle with him. I owned a luxury boarding/daycare/convalescence center for animals and have been a certified vet tech for 34 years. From the 20+ offers from different companies, I knew Aaron would do the best job for the long trip from Alabama to Minnesota. He kept me updated daily with pictures and texts. He is the nicest and most polite and caring person you could want to transport your precious babies. I am forever grateful for him doing this work so Princess could have the safe and happy journey home that she had. Iād rate 10 stars if I could. There wasnāt one single thing that could have been done differently to have made it better. It was perfect and my dog loved and trusted him. I have already recommended him to others I know in rescue for his transport services. Thank you, Aaron!!!
Shipment from Warrensburg, MO to Sumter, SC
I was so worried arranging transport for our stubborn Olde English Bulldogge, but David C. completely eased my anxiety. It gave me so much peace of mind knowing my fur baby was in such caring hands. Our dog was calm and happy upon arrival. Fantastic customer service and incredibly accomodating.
Shipment from Okemos, MI to Salem, OR
Awesome experienceā¦ we continuously got updates , pictures and videos of our dog . Very happy with the service . Highly recommend.
Shipment from Seaside, CA to Bergenfield, NJ
Natalia was amazing! She constantly communicated with me and brought my dog Theo cross country so fast! I highly recommend her
Shipment from Bon Aqua, TN to Jefferson, NJ
The delivery was smooth.Tina handled Basil( now I call Noah) really. Noah arrived late at night and like a bit sleepy from long travel across America. Tina was herself sweet. I hope her next travel goes smoothly. Thank you Tina. Good job.
Shipment from Lakewood, CO to Green Bay, WI
Tayvonna and Alvin were wonderful to work with! They were highly communicative, showed obvious care and affection for our babies, and their driver was no different. We encountered one minor hiccup but they were quick to apologize and offer a generous resolution. I would use their services again in a heartbeat!
Shipment from Las Vegas, NV to Chagrin Falls, OH
I had a wonderful experience with Tina transporting my Aussiedoodle, JoJo, from Las Vegas to Chagrin Falls, Ohio. From the very beginning, Tina was professional, responsive, and easy to communicate with. She answered my questions, explained her process clearly, and gave me confidence that JoJo would be well cared for during the trip. Throughout the transport, Tina provided regular updates, photos, and communication, which gave me tremendous peace of mind. I always knew where JoJo was and how she was doing. Her communication was outstanding. Most importantly, JoJo arrived safely, happy, healthy, and in great condition. It was obvious that Tina genuinely cares about the animals she transports and takes her responsibilities seriously. My wife and I travel regularly, and finding someone we can trust with JoJo during long-distance transportation is extremely important to us. Based on this experience, I would not hesitate to use Tina again in the future, and she will be our first call whenever JoJo needs transportation. If youāre looking for a professional, reliable, and caring pet transporter, I highly recommend Tina. Thank you, Tina, for taking such great care of JoJo!
Shipment from Pennsville Township, NJ to Port Richey, FL
Great service, will use again. My dog was very comfortable and relaxed during his trip from NJ to FL. Thank you
Shipment from Derry, NH to Tulsa, OK
Judi is the absolute best. She took our English bulldog (who has fear aggression) from NH to Oklahoma. She made him feel safe, kept him comfortable, and went above and beyond with great care for everyone involved. Excellent communication. Thank you, Judi, for helping to heal hearts you didnāt break ā„ļø
Shipment from North Palm Beach, FL to Spokane, WA
Hailey took excellent care of my senior dog during their cross country road trip. She was on time and communicated and sent pictures throughout the trip. They stopped at parks and played every day. My pup didnāt want to leave her! I HIGHLY recommend Hailey if you want your pet to be taken care of like family!
Shipment from Culver City, CA to Middletown, NY
Natalia was extremely punctual and easy to work with. Pups were shipped from California to NY and came in good health. Would highly recommend Natalia' services to everyone.
Shipment from Branford, CT to Kissimmee, FL
Mark was thorough and on timeā¦ā¦my cats were transported from ct to fl and were in good hands with markā¦. Thank you again mark!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,296+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.