CitizenShipper Reviews:
What 74,114+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 74,114 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Verona, WI to Durham, NC
Tricia brought two of my kittens from WI to NC. It has been an incredibly stress-free process where my kittens went on the plane but they seemed to be absolutely ok with the process and started settling into their new home the day they get there, indicating how well Tricia handled them. Tricia has been immensely helpful with answering all the questions I have, address any concerns and the flight went smoothly so thank you Tricia!
Shipment from Dulles, VA to Morrisville, NC
Covered by Grace, literally our pets were covered by grace with Whitney. An angel who brought our pets home after a 36 hour trip from South Africa, such a distance in the middle of the night. What a blessing that Whitney could guide us through. Thank you citizenshipper for providing this safe service
Shipment from Portland, OR to Phoenix, AZ
Kevin did outstanding and made great time with our little Taiko. She was delivered on time with no issues. Thank you so much, Kevin for everything.
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Shipment from Dallas, TX to Elk Grove, CA
Andrew was the absolute best!! He gave photo and text updates from beginning to end and reassured us every step of the way. 100% recommend him for animal transport! Thanks again Andrew
Shipment from Lexington, VA to Valrico, FL
Excellent communication and very professional service. My dog arrived safely and was well taken care of during the trip. I highly recommend them to anyone looking for reliable pet transportation.
Shipment from Citra, FL to Sunderland, VT
Arne accepted our offer to transport my aunt's dog, Rosie from Florida all the way up to Vermont and had Rosie at our doorstep in under 24 hours! He was communicative the whole way, and it is so apparent how much he loves animals, and cares for them. I recommend Arne whole-heartedly for transporting your pet!
Shipment from Spring, TX to San Antonio, TX
Charlee did a great job with transporting my dog. She explained the process well, kept in good communication on the simple logistics, and was on time for pickup/drop-off. Very pleased with the service she provided.
Shipment from Brooklyn, NY to Oklahoma City, OK
Amazing people & it really put my mind at ease with all the pics & videos, letting me know they are taking care of my pets & not just transporting them, 10 out of 10 We HIGHLY RECOMMEND "LITTLE PAWS EMPIRE"
Shipment from Atlanta, GA to Keota, IA
Ronnie was great! He communicated well and got our new puppy here timely and safely. I wouldn't hesitate to recommend him!
Shipment from Forney, TX to Vancouver, WA
Rachael took really good care of my two dogs. She kept in touch sent pictures etc of their trip. Treated my dogs like family.
Shipment from Riviera Beach, FL to Springerville, AZ
Wow! This was a long trip! Also, this is our first time using this platform and I am beyond satisfied. Leani and her Husband are so awesome. Videos, pictures and communication along the way exceeds any expectation I had. They checked in with any concern or question about Asher. They were prompt with timing and ensured his safety was priority. They set a goal for time, distance and did not disappoint. I am especially thankful for flexiblity during drop off. Thank you so much for taking such good care of our precious boy.
Shipment from Boscawen, NH to Marshfield, ME
Roy was very professional and friendly. Sent me a picture of my kitten at pickup and kept in touch with me during her transport. I highly recommend this transport company.
Shipment from Los Angeles, CA to Old Bridge, NJ
Amazing with my dog and kept me informed through the whole trip.
Shipment from Sebastian, FL to Portland, ME
Yvonne was so wonderful with our dog on a trip from Florida to Maine. The experience couldnât have been better. They communicated clearly and frequently throughout the trip and arrived ahead of schedule. We really appreciated all that she did along the way to make it a smooth and easy trip for our dog (and a comfortable and worry free one for us waiting on the other end). Thank you!! We highly recommend!!
Shipment from Conroe, TX to Yonkers, NY
We are beyond thankful for Nathan for transporting our dog all the way from Houston to New York. He sent us videos and we were able to track their location live. We cannot thank Nathan enough for his service. We recommend him 100%.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 74,114+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.