CitizenShipper Reviews:
What 976+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 976 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Box Elder, SD to Tucson, AZ
A Worthey Ride was a phenomenal transport service. They truly care about your pet/loved one. Our driver, Laura, was the absolute best. It was obvious how much she cares for animals - I trusted her implicitly with our new rescue puppy. I would absolutely use this service again and recommend them in the strongest possible terms.
Shipment from Buffalo Grove, IL to Chandler, AZ
Incredibly satisfying experience to have my best mates transported as expected. My cats are adjusting well to their new space thanks to their safe ride. Do recommend! Thanks Benjamin!
All other items from Costa Mesa, CA to Santa Clarita, CA (76 mi)
Had a great experience with Jeremy! Communication was excellent and I’d use him again in the future!
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Torrance, CA to Rauville, SD
They took pics every day and gave 2-3 updates a day. They took such great care of my lab! Highly recommend their transport service.
Shipment from Texas, TX to Birmingham, AL
Absolutely amazing! Rachel’s communication was incredible, we loved her videos along the way. Rachel picked up our Australian Border Collie from DFW international airport, dealt personally with custom brokers, completed documentation forms, she really made a difficult process very easy. After 10 hrs of driving she managed to deliver one very happy dog! We would highly recommend her🙌
Shipment from Campbell, CA to Surprise, AZ
Great service! It was my first time using a company/transport like this, so I had my worries but Byron was amazing! Stayed in constant contact, send pics, updated me, etc. Would definitely reccomend!
Shipment from San Antonio, TX to Austin, TX
Incredible!! Went out of her way to accommodate. Dog was happy to get in car with her and she sent pictures showing his arrival. Will 100000% use her again
Shipment from Drumore, PA to Pleasant Prairie, WI
Deerviewboxers did a wonderful job with my transport! I was kept informed, the van was nicely equipped. Safe, reliable transport. Highly recommended.
Shipment from Waterloo, NY to Queens, NY
Lois did a great job! Great communication, punctual, very caring! I would definitely recommend her!
Shipment from Richlands, NC to Columbia, SC
They are extremely nice and pleasant. It was a pleasure working with them, even though it was not an ideal situation, which was my fault, not theirs. They came through for me with flying colors! I highly recommend them!!!!
Shipment from Edinburg, PA to Boston, MA
The best! So responsive, great with sending pics and videos! Pup delivery was perfect!
Shipment from Los Angeles, CA to Novato, CA
Absolutely a smooth and professional transition. Ricardo kept in touch and sent photos along the route. He was very accommodating and made everything easy. Highly recommend his services for your fur baby! 5 stars
Shipment from Ridgely, MD to Lemon Grove, CA
They were the best. They treated her with care and brought our Ellie to us with no problem thank you so much
Shipment from Jacksonville, FL to Seattle, WA
Tony Tong! First of all, he is a delightful person, just delightful. So easy to work with, completely accommodating to our schedule and needs for transport. Second of all, after the way he delivered our 11-week-old puppy, I'd trust him with delivering a new-born child across the country, he is that good. Our puppy left her litter, the home she knew, drove with Tony to the airport, spent the night in a hotel with him, then flew from Florida to Seattle, and arrived perky, happy, calm, alert, darling - just perfect. Not even a tiny hint of being traumatized by all the changes. If you can engage Tony to transport your pet, you are lucky! Your pet is lucky! Thank you, Tony, thank you, thank you!!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 976+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.