CitizenShipper Reviews:
What 74,114+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 74,114 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Las Vegas, NV to Chelmsford, MA
Brought our dogs from Las Vegas to Boston in 2 days. Gave periodic photo updates and location. Great communication. Would use again and recommend.
Shipment from Madison, AL to Everett, WA
Melisa was an awesome petsitter and driver! My cats both require medication (shots for insulin, compounded, and many mixed in food) that she was successfully able to administer the whole 5 day trip. She also drove my personal vehicle for this trip and dealt with my giant cat carriers (each had a cat and litterbox in them.) To coordinate we texted and she sent me her planned trip, itinerary, and additional details. A few slight things changed (from weather) which she immediately communicated. I was personally on a rushed, chaotic schedule that she accommodated and was flexible with. I also received daily videos of the cat’s set ups at each hotel / airbnb they were at. The cats, car, and misc items inside all showed up to my destination in great condition and on time. Highly recommend.
Shipment from Houston, TX to Denver, CO
Capital logistics was great to work with. They kept me updated at all times and were always on time. They asked me what times were good for pickup and dropoff and they worked with me so that id be available when they got here. I would defitnetly book them again and recommend them.
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Shipment from Sherman, TX to Smithfield, NC
She kept me up to date the whole trip and sent pictures of our baby. She was very professional and I will absolutely be using her again!
Shipment from Maryville, MO to Frisco, TX
Yolanda was awesome. My puppy arrived happy and healthy - she took very good care of her during transport. I would definitely hire her again!
Shipment from Portland, OR to Meridian, ID
Driver cancelled the transport at the last minute via Citizen Shipper and never contacted me to let me know. He just didn't show up or respond to calls or texts.
Shipment from Austin, TX to Fostoria, OH
Arthur was amazing to work with! Great communication throughout, timely, great care with my little lady through the trip and fair, transparent pricing for his services. 110% recommend Arthur!
Shipment from Norwalk, IA to Tulsa, OK
PawTrek was AMAZING at transporting my new kitten from IA to OK! They kept in touch the entire travel and took such good care of her. They followed all my requests and the breeder’s requests. I highly recommend them and I will use them in the future!
Shipment from Longs, SC to Gaithersburg, MD
Excellent job
Shipment from Park City, UT to Schenectady, NY
Jana was lovely, professional, highly communicative and caring. We would 100% recommend her to anyone needing to transport their pet!
Shipment from Webster, NY to Lake Lotawana, MO
Richard was very prompt and communicative. He was flexible with me on my details and needs. Overall fantastic experience and my two dogs had a smooth trip cross country.
Shipment from Oceanside, CA to Jacksonville, FL
Emi was absolutely amazing transporting our two golden retrievers from California to Florida. Moving pets across the country is stressful, especially with large dogs, but she made the entire experience smooth and reassuring from start to finish. She kept us updated throughout the trip with communication and photos, and it was obvious our dogs were being very well cared for the entire time. When they arrived in Jacksonville, they were happy, healthy, relaxed, and clearly comfortable with her. You can tell she genuinely cares about animals and treats them like her own. I would absolutely trust her again and highly recommend her to anyone needing long distance pet transport.
Shipment from Los Fresnos, TX to Atlanta, GA
My Pitbull, Sarge is my life, my child and I have never been apart from him longer than a couple of hours when he had surgery! But Jerry Morales made my life so much easier and better when he and his wife brought my baby to me! Sarge LOVED them especially Ty, his wife! I was amazed at the care and fast service from Texas to Atlanta!! I'm so grateful for them and will trust no one but them if I have to do this again! Thank you so much!!!
Shipment from Mesa, AZ to Bend, OR
Corky’s did an excellent job in transporting my GSP dog from Mesa AZ to Seattle. The driver gave me updates and photos all thru his trip and Bonnie was delivered sound & sound. Thank you for helping me out, when I got injured in AZ and had to be transported home too. Marianne Martin
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 74,114+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.