CitizenShipper Reviews:
What 75,676+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,676 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Dallas, TX to Gibson Island, MD
Jason drove our puppy Jules from Dallas to Gibson Island and was wonderful to work with. He was warm, communicative, and kept us updated throughout the trip, which gave us so much peace of mind. Weāre so grateful for the care he showed Jules and would absolutely recommend him.
Shipment from Boulder, CO to Crosby, TX
Did everything she said she would!! Thank you for your help and patience!
Shipment from Minneola, FL to Mountain View, CA
Daniel and Christina are the best! They transported our two cats from Florida to California in under three days ā driving through the night in shifts to get them to us safely. So professional the whole way: they gave our cats their medicine, sent photos and texts constantly, and even provided live tracking so we always knew where they were. Amazing service. We'll definitely use them again for our next move!
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Shipment from Gadsden, AL to Spindale, NC
So happy with how smoothly everything went! Very nice woman and made it in excellent time. Really saved us in a last minute change of plans. Highly recommended!! Couldnāt be happier. What an excellent experience.
Shipment from Fayetteville, NC to Lancaster, CA
Christianās pup hound was great! I was relocating from North Carolina to California and I picked him to transport my 4 corgis. They are a handful and bark and can be annoying. But he was patient and kind to them. He sent me updates constantly and made me feel at ease. It was not an easy task. But thank you for everything again!
Shipment from Nashville, TN to Ozark, AL
Anthony was wonderful! He kept me fully informed while transporting my dog and did a great job keeping her safe. If I need this service again in the future I will definitely be calling on him. Thanks, Anthony!
Shipment from Billerica, MA to Street, MD
Great communication drove straight to my home 7hrs away to get my puppy home safe. Sent pictures of pup and kept me updated the whole trip. Highly recommend her she is great your pets will be safe and soundš¤ thank you again for your serviceš
Shipment from Loma, CO to Ellsworth, KS
This was a wonderful experience.Olha was great. She communicated all along the way and my kids loved the picture updates.
Shipment from Yorba Linda, CA to Lewisville, TX
Colleen was very easy to work with, provided video and pictures with updates throughout her whole trip and even played bird music to keep her comfortable. Followed all instructions for care and my bird arrived quickly and she was not stressed at all! Great job especially with such a fragile pet. Thank you Colleen!!
Shipment from Santa Clarita, CA to Springfield, MO
The drivers did a great job getting Lina safely to me from California to Missouri. They loved her as do we. Great job by the company.
Shipment from Houston, TX to Denver, CO
Very communicative from start to finish. We even worked out details how to reserve space for the truck and trailer for easier loading. Matt and his daughter were friendly and took care with my things on the cross state drive. Even a new tarp to cover my items through the rain. Thatās one thing to consider if youāre ok with possible exposure to inclement weather - I was fine with it for my items. Thanks again Matt!
Shipment from Fitzgerald, GA to Pennsylvania, PA
Great service, great communication and got my trailer here faster than expected. Would totally use again.
Shipment from Bridgewater, VA to Hamilton, GA
I could not be happier with my choice to have this company bring me my kitty! Great communication. I could see where she was at all times during travel. She drove straight through. Talk about a road warrior! Thank you so much! š
Shipment from Redlands, CA to Wilmington, DE
Jessica was absolutely wonderful! š„¹ I was so nervous about getting my anxious pup across the country, but from the moment I found her, I knew she was the perfect person for the job.š¤ She sent frequent updates and photos, was so personable, and made the whole process feel easy. It gave me so much peace of mind knowing my pup was being so well cared for. We are incredibly grateful and would highly, highly recommend Jessica to anyone needing pet transportation!š„°
Shipment from Bingham, IL to Appleton, WI
Driver and girlfriend was very professional and very nice people and did an excellent job taking care of our husky puppy would recommend, GREAT JOB!!!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,676+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.