CitizenShipper Reviews:
What 80,632+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 80,632 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from West Chester, PA to Mesa, AZ
My daughter and I recently moved from Delaware to Arizona, driving cross-country with two dogs and two people in our Subaru, we had no room to take our cat in the same car without making her absolutely miserable! I hired J & J to transport Tink, and she could not have been in better hands. Sean flew into Philadelphia, rented a car to drive out to pick her up at the boarding facility where we left her, stayed overnight with her in a hotel, and then flew her to us in Phoenix. On the way from Philly to Phoenix, their connecting flight was cancelled, forcing an overnight stay in Dallas, but Sean kept us fully informed every step of the way. He was always very pleasant to deal with, good natured (even funny) despite the delay, and sent us many pictures of Tink "owning the place" in the hotels, going through TSA, and even just after boarding the plane! I felt totally at ease about her safety and well being the entire time. I strongly recommend J & J pet transport services (Sean and his wife) and would use them again in a heartbeat!
Shipment from Frisco, TX to New Caney, TX
great service, great communication. Highly recommended!
Shipment from Chico, CA to Ashburn, VA
My partner and I could not begin to speak on how incredible AdventureTails did in not only taking care of our five anxious cats going on a whole cross country trip, but us as their INCREDIBLY anxious pet parents 🤣 Ally and Hannah and their marvelous copilot were very very kind, communicative, and compassionate. You could tell from the start when we were trying to herd the cats into their carriers that they love this work and they truly care about the welfare of the animals. They went above and beyond in allowing us to tuck in a few creature comforts for the kitties to help them stay soothed (a few blankets and some toys) they even were SO KIND as to wash them at one of the stops they made along the way! A+H sent pictures of the babies along the trip and allowed us the comfort of seeing their progress via Life360 which did worlds to soothe us human types 💕 Along with all that, one of our cats is special needs and requires medication and closer monitoring and they both took it in stride with no stress! These two truly are an incredible team and we cannot recommend them enough! We are so deeply thankful for all of their help and fully recommend them from the bottom of our hearts. If they can handle 5 cats and 2 helicopter kitty parents, they can do anything 🥰🥰🥰
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Shipment from Waldron, AR to Mandan, ND
Justin was amazing!! Was very diligent about giving me updates and photos as he was on the way with my new baby. He obviously cares deeply for the animals in his charge. He was also very quick to get my baby too me and his pricing was exceptional. I would highly recommend PPX Pet Transport for you fur babies journey!
Shipment from Kansas City, MO to Bangor, ME
This company did a wonderful job communicating will all parties involved. They were prompt and offer a great service.
Shipment from Southlake, TX to Notre Dame, IN
Fantastic doesn't even start describing it. Our dog immediately took to Brian which eased my fears about sending him away. Brian sent us photos and kept us updated through his 1000 miles journey. In less than 24 hours, our 70 lb dog arrived happy in Indiana. He was well cared for. We appreciate the frequent communication, the photos, and the care he received on route. Will use his services again without a doubt.
Shipment from Los Angeles, CA to Covington, WA
Bradley was an incredible transport! We were in a unique situation where we needed to get our foster dog, Rex, from LA to Washington to his forever home! I explained the situation to Bradley and he shared how much he loved helping fluffy family members get to their furever home. Bradley was super communicative the entire trip, sending us photos and videos at every stop. We felt Rex was in good hands the entire journey! Thank you Bradley for your excellent care!!
Shipment from Hanover Park, IL to Venice, FL
Fast and friendly. Treats your pet like their own.
Shipment from Richmond, IN to Manitowoc, WI
They where super amazing with my xolo boy and where so great with keeping him clean even when he got car sick
Shipment from Newcomerstown, OH to Manitowoc, WI
Amazing on time and very great with my pups! Highly recommend!
Shipment from Arab, AL to Midlothian, VA
Casey was great to work with. She was nice, on time, and kept us updated through the journey. I will definitely use Casey on our next transport!
Shipment from New York, NY to Pflugerville, TX
Matt was amazing - Baxter had been adopted up in NY; however it didn’t work out. Baxter was scared and unsure when Matt picked him up. While driving Matt continued to talk to Baxter and reassure him. During the drive Baxter was comforted and cared for. Matt sent videos and pictures of the trip along the way. I would absolutely recommend Matt if you need transportation for a dog precious to you.
Shipment from Ormond Beach, FL to Delray Beach, FL
Sha-Pet and her team went above and beyond to make sure my Persian kitten was delivered to me safe and sound and on my time frame! They kept in touch with me and the seller all along the way. I appreciate such professional customer assistance and recommend 100% ! Thank you! Drive safe, -Carol
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 80,632+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.