CitizenShipper Reviews:
What 73,620+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 73,620 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Elkhart, IN to Los Angeles, CA
My dog is reactive with strangers, tina helped calm her down and took all the appropriate precautions when handling her. Very professional and understanding. Thank you!!
Shipment from Sequim, WA to Portland, OR
Shalindra did a terrific job picking up my new puppy from the breeder in Sequim, WA and driving her to me in Portland, OR. During the drive she made sure the pup was safe and comfortable in a crate with clean blankets, a water bowl and she also made sure her car was a comfortable temperature. Shay is a sweet, caring animal lover and the pup was already attached to her. I really enjoyed meeting her and we had a nice conversation while the puppy got used to me. I would highly recommend Shalindra not only because she is great with animals but also because she is honest and dependable. I’m so glad I chose her to transport such important cargo, my beautiful little puppy. Jan G.
Shipment from Billings, MO to Conway, AR
Driver was terrible and aggressive towards me. Didn’t know how to unload the car. Tried to fight. I had to call the police to get him to leave.
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Shipment from West Babylon, NY to Dallas, TX
i am a real person not a bot or a bought reviewer i honestly didn’t trust this shipper at first until i received my atv driver informed me around what time he would be there but wont wait till u arrive tht why i only give it 4 fortunately i had someone at home to receive the atv
Shipment from Arlington, TX to San Francisco, CA
Judi is friendly and professional; she keeps you updated on your pet during the transportation.
Shipment from Marietta, GA to Portland, OR
Aaron and his spouse did a phenomenal job delivering our little boy Rocky. They great communication, and always make sure to keep us updated on what is going on and how Rocky was doing with pictures. They also took the extra time to tell me what to feed and what to look out for. Highly recommend booking them!!
Shipment from Pittsburgh, PA to Erie, CO
Sahar arrived happy, safe, and clearly had been well cared for. Thanks to Jullany for taking great care of her!
Shipment from Normal, IL to Moncks Corner, SC
Great communication and quick response to the request for transport. Highly recommend!
Shipment from Miami, FL to Austin, TX
My cats got home great and quick on the private plane!
Shipment from DeSoto, TX to Bonita, CA
Terry was amazing and communication was on point! My girls were so happy and I could tell felt so safe with him
Shipment from Douglasville, GA to Belle Vernon, PA
Dave did an excellent job getting my cane corso puppy to me. She was happy and clean. He really loves what he does and it show's. I highly recommend him and I won't hesitate to use it service again. Thank You Dave !!
Shipment from Bonaire, GA to Baltimore, MD
I had a great experience with Captain Slinky Pet Transport. Justin picked up our puppy and was incredibly kind throughout the entire process. He kept us well-informed with updates on arrival times and was very communicative, which gave us a lot of peace of mind. He was also flexible and accommodating to our needs, which we really appreciated. I was initially hesitant to book a pet transport service, but I’m so glad we chose Captain Slinky. Everything went smoothly, and our puppy was in great hands. I would absolutely use them again for any future pet transport needs!
Shipment from Downingtown, PA to Granby, CT
Shawn was great- it was not the easiest delivery with a giant, scared dog and he really seemed to take the time to get her comfortable with him. Shawn made this transport personally which was surprising, usually the company owner doesn’t always have last minute availability so I appreciate that the driver was the person I had been in touch with. I feel the rate was reasonable and considering this was an incredibly short notice transport I am grateful that Pet Taskers was able to help us out. As a fellow military family, being able to hire a veteran owned and operated company was an important bonus. I would recommend Shawn and Pet Taskers and we would use them again in the future. Thank you!
Shipment from Raeford, NC to San Antonio, TX
Rick was extremely professional throughout the entire transport service. I never felt any unease leaving my two fur babies with him because I knew they were in good hands. I will 100% utilize his services again if needed and I would recommend him to anyone.
Shipment from Glendale, AZ to Springfield, OR
They were awesome and very kind! I could tell they genuinely cared about every animal they were transporting.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 73,620+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.