CitizenShipper Reviews:
What 75,676+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,676 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Sulphur, LA to Chicago, IL
Drew was AMAZING, he sent me tons of photos and updates every time he stopped. He truly cares about the animals he is transporting and I am so glad I chose him!
Shipment from Pittsburgh, PA to San Diego, CA
Paul transported my dog and I truly could not have asked for a better experience. From start to finish, he was incredibly loving, informative, and made me feel completely comfortable throughout the entire process. He treated my dog like he was his own â with so much care, patience, attention, and genuine kindness. Paul kept me updated, communicated clearly, and made sure my dog was safe, comfortable, and well cared for every step of the way. You can tell he truly loves animals and takes pride in what he does. If youâre looking for someone trustworthy, compassionate, and dependable to transport your pet, I highly recommend Paul. Iâm beyond grateful for the care he gave my doggy and would absolutely use his services again!
Shipment from Pacific, WA to Washington, DC
Great service! Transported my dog from WA state to Virginia. I was sent pictures and updates about my dog the whole trip. Thank you so much!
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from New Edinburg, AR to Denver, CO
Steve was awesome. He took care of my animal. And let me know every step of the way how she was doing
Shipment from Denver, CO to Sacramento, CA
Alan was great! He transported our 2 puppies from CO to CA and they arrived on time healthy and happy. He communicated often along the way and everything went as planned. We would definitely use Alan again.
Shipment from Victorville, CA to San Diego, CA
I had an awesome experience! Thank you for safely transporting my daughterâs dog!
Shipment from Lacey, WA to Columbia, SC
Great communication and service for transporting our pet across the country! Thank you again!
Shipment from San Antonio, TX to Mount Airy, NC
Fast and safe transport!! Will use them again if i ever need a pet transported!!
Shipment from Las Vegas, NV to Pelham, AL
Excellent service! My dog arrived earlier than expected and was treated with the upmost care. Tina provided updates along the journey. I felt safe and confident that my dog was being treated well. I highly recommend B&T transport!
Shipment from Cutler Bay, FL to Raleigh, NC
Olha did an amazing job transporting my dog from Miami to Raleigh. Communication was excellent throughout the entire trip and before it, and she kept me updated with plenty of pictures, which gave me great peace of mind. She truly cared for my dog, treated him with kindness and love, and made sure he was comfortable and well looked after. I highly recommend Olha to anyone looking for a trustworthy and caring pet transporter. Thank you for taking such wonderful care of my boy!
Shipment from Celina, OH to Crystal, NV
Fast service. Great communication. Would absolutely use Lime and Cedar LLC again. Thank you.
Shipment from Oklahoma City, OK to Jacksonville, FL
Tony assured me he would take care of everything, and he did an excellent job! Initially, I was skeptical about the process after flight nanny arrangements made by the kittenâs breeder were delayed and eventually canceled. However, Tony helped me understand the process and reassured me that he had contingency plans in place in case of any unforeseen circumstances. He kept me updated with pictures, videos, and other relevant information throughout the journey. I am thrilled to have my kitten home with me, and I couldnât be more pleased with the smooth execution. If youâre looking for reliable transport, Tony is the man for the job!
Shipment from Morgan Hill, CA to Bell Hill, WA
Reasonable service booking a driver to rig, load, transport and unload a heavy machine. Although a little bit hit and miss in actually scheduling the pickup.
Shipment from West Bend, IA to Pueblo, CO
Just the GREATEST TRANSPORT EXPERIENCE EVER!! they treated him like a little prince, and accomidated all his tiny little needs in the best way for him. It was better than the care I probably could have given myself. I will most definitely be using PawTrek transport any time I need to move a pet again. Soooo glad we chose them for our precious cargo!! 10 stars out of 5!! đ
Shipment from Annapolis, MD to Weatherford, TX
I had an outstanding experience with Donna's 5 Star Private Pet Transportation service and would highly recommend her to anyone who needs to move a pet safely and professionally. From the very beginning, Donna provided clear, consistent communication that gave me complete confidence throughout the entire journey. She kept me updated every step of the way with messages, photos, and videos, so I always knew how my cat was doing during the trip . Itâs obvious that Donna genuinely cares about the animals in her care. My cat arrived safe and healthy, and I couldnât have asked for a better experience. The professionalism, reliability, and attention to detail made what could have been a stressful process remarkably easy. If youâre looking for a trustworthy pet transport service that treats your pet like family, I wholeheartedly recommend Donna. Thank you for taking such wonderful care of our cat!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,676+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.