CitizenShipper Reviews:
What 75,457+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,457 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Fairborn, OH to San Francisco, CA
Jessica is very easy to work with and was great with our dogs! She kept us updated on the trip and kept the dogs comfortable the entire way!
Shipment from Shaker Heights, OH to Chandler, AZ
Staci was amazing transporting my youngest son Hawkeye 110lb German Shepard . Staci treated him like he was her son while she drove him 2020 miles from Cleveland oh to Phoenix ,Az. She said she was gone be there at 9am she pulled up at 8:55am ready to go . She sent multiple pictures ,videos ,text messages. If in need of pet transportation with somebody that’s reliable choose STACI
Shipment from Statesville, NC to Thomasville, GA
Absolutely recommend!! Can’t thank them enough. Communication was fantastic, and I received several videos and photos on the trip. I know they treat the animals well because the puppy wasn’t sure about leaving him.
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Shipment from Wharton, TX to Lake Geneva, WI
Quick to respond, sent pictures and videos throughout the journey. Very personable and easy to talk to. Flexible with changes. Highly recommend 🙂
Shipment from Spring Hill, FL to Holyoke, MA
Yvonne and her husband were amazing! I was very nervous at first because i’ve never used this website but she helped a ton in with reassuring me and my fiancé through the whole process! they were very understanding as was I ! they sent me pictures of my beautiful baby girl and kept me updated the whole time! I would recommend them and their service to everyone !
Shipment from Tampico, WA to Peoria, AZ
Antonio was amazing. His help with transporting our baby dog to Arizona was incredible .I was super nervous and had never used a pet transportation service before. She arrived so happy and calm Thank you Antonio for your help. Would highly recommend him to anyone.
Shipment from Madera, CA to Ledger, MT
I can't say enough wonderful things about Little Paws Empire Animal Transport! They provided exceptional service from start to finish. The communication was outstanding, and they kept me updated throughout the entire journey, which gave me complete peace of mind. It was clear they genuinely cared about the animals in their care. They were kind, compassionate, professional, and treated my pet as if it were their own. Everything was handled with such care and attention to detail, making the entire experience completely stress-free. If you're looking for a reliable, trustworthy, and caring animal transport service, I highly recommend Little Paws Empire Animal Transport. They truly went above and beyond, and I wouldn't hesitate to use them again. Thank you for providing such amazing service! 🐾❤️
Shipment from Shelton, CT to Woodbury, MN
David was amazing transporting our Roco! He was incredibly accommodating, sending regular photo and video updates to keep us informed every step of the way. David was quick to respond to all our texts, and Roco was well fed, well cared for, and very happy throughout the trip. Thank you, David, for such a wonderful service!
Shipment from Boise, ID to Woodbridge, VA
We were thrilled with the service we received from 4K Animal Transport! We were nervous about sending our senior dog across the country but the team kept us informed on how things were going the entire way and everything was start to finish was seamless! You can tell they are true dog people, and that really makes a difference! Our girl arrived happy and healthy at the exact date and time we agreed upon and they even kindly transported some of my houseplants!!! If anyone is looking for pet transport, I would definitely recommend booking with 4K!
Shipment from Burlington, VT to Punta Gorda, FL
Fantastic experience. Keith was prompt, reasonably priced and kept us updated frequently when he towed our boat from VT to FL. I would highly recommend him to anyone.
Shipment from Bluford, IL to Overland Park, KS
⭐⭐⭐⭐⭐ Overall, I had a good experience. Communication was great throughout the trip, and she kept me updated. She clearly takes safety first, which I really appreciated. There were some unexpected issues along the way, and because of the long drive and a rainstorm, she chose to stop overnight to get some rest rather than continue driving while tired. I respect that decision because safety should always come first. She was also supposed to have her location shared throughout the trip, but there were some issues because her phone battery was getting low, and she was trying to conserve it so it would last. While I would have preferred to have the location available the entire time, she still kept me informed with updates. My puppy arrived later than originally expected, but he arrived safe, healthy, and well cared for, which was the most important thing. Despite the delay and the location issue, she handled everything professionally and did a good job. I appreciate the communication, her focus on safety, and the care she showed during transport.
Shipment from Eatontown, NJ to Anaheim, CA
Heather is an excellent pet transporter! We hired her to transport Lily, my mom's Bichon/Shitzu mix, from New Jersey to California. Lily is just a little too big to take in the passenger cabin on a plane. The only other option was to be placed in the cargo area of the plane with no human or supervision for a 6 hour flight. That honestly sounded like it could be traumatic for a high energy dog who doesn't like being alone. I found Heather on Citizen Shipper. Her price was good, she communicated clearly, sent photos, video, and regular updates on Lily who looked calm and happy during the trip. Thank you Heather!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,457+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.