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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
My experience with Becky from Animal Nation was as good as it gets. When my connection to her got trapped in Iowa by a snow storm, Becky renegotiated with me quickly and drove all the way to Indiana to pick up my English Cocker. she was able to bring him through all types of weather and deliver him to me when we had originally scheduled. She kept in touch with me throughout with texts calls and video. Her pricing was absolutely reasonable and the dog was clean, watered, exercised and fed! I recommend Becky enthusiastically! Five stars!
I would give 10 out of 5 stars if possible. Very professional team of true dog lovers. Our family is very grateful to them and very pleased with the service. I would recommend B & L to all who need to safely, efficiently ship a pet.
Tommy did a great job in getting my new puppy to us. He was communicative with both me and to my breeder, letting us know of any delays due to traffic and let me know where he was regularly and his ETA. Puppy arrived safe and sound and wasn't stressed. It was a late at night delivery but that wasn't a problem with me because of Tommy's communication.
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state by state was chosen by me because they were one of the first to respond and gave an explanation of how things worked. I was receiving 30 or40 quotes a day from citizen shipper which i wish was easy to stop. state by state was easy to communicate with and answered by questions quickly ie within 5 to 10 minutes. I agreed to their price that was not the cheapest but was reasonable in the middle of the road of other quotes. when i finally agreed , there were some bugs on my end like paying for the vehicle. i communicated with state by state because they could have picked up the vehicle the day i put down my initial deposit. They were quite responsive and helped me connect with the diver of the rig. it was nice to talk to a person but also was quick to respond to texts. due to weather conditions. a blizzard my delivery was delayed by one day and this too was comminicated with me when talking to the driver. delivery was quick , easy and uneventful. Honestly , i think the process of having my car delivered actually saved me money .
Tobey was great from the moment he submiited quote through delivery of our Corgi. He worked with us when we had to change plans suddenly. He arrived at the destination at the time he said he would and Humphrey (Corgi) was excited and happy. I thought he might be traumatized, instead he acted as if he was on vacation. Will definately use again!
I cannot say enough wonderful things. Ivy and her husband are as sweet as can be. They took excellent care of our dog and got her safely to her destination. They sent pics and updates along the way and you could tell our dog was comfortable and not stressed. They also give you a gps link so that you can follow them along their route. Thank you so very much!!!! Highly recommend to anyone and everyone! You helped resolve a very anxious and overwhelming family situation . We cannot thank you enough.
She was AMAZING!!! My family loves her, and I highly recommend. Personable, professional, affordable, and caring. Thank you SO SO SO SO MUCH
Even though he was transporting another pet to another state, he got here so quickly. I expected their trip to be longer because it is a long drive plus there was another stop but he got here exactly when he said he was going to arrive. We used an air tag but he also gave us a link to track their entire trip. It was nice to keep tabs on my pet and he would update whenever he got the chance. I appreciated how he took the time to read my post and kept the message short and simple compared to most of the people who have messaged me about making the trip. I was overwhelmed with everyone else’s asking price to transport my pet plus double to triple messages from the same person if I had mad up my mind yet that I was starting to get discouraged if there was even going to be a cost effective way to bring my pet home to me. It wasn’t until V.I Pet transport made an offer I couldn’t refuse and bonus points for not being rude to me for just asking questions the way others were. I’m just a very grateful person because my pet is safe and in one piece haha.
Helene was wonderful! She had very affordable rates, was really flexible, easy to book and to get in touch with! We agreed on a time that worked for both of us and the breeder. I had heard that some transporters were going to take days if not a whole week. Helene said she would be going straight from pickup to drop-off. She had everything ready for my cat to pick him up, and was in constant contact and sent pictures. She even gave us treats at the end :). My cat rode on her shoulder for a part of the trip and seemed to really like her. She’s also a cat and dog mom and does a lot of transport to get dogs out of shelters and just an all around good person. I highly recommend her and will definitely use her services again if I need to transport any of my animals. Thanks Helene!
Mesquite is fabulous!! Skylar knows soo much about dogs and has great customer service! She is super concerned about what is best for your fur baby and will go out of her way to help you!
Words cannot even begin to describe how pleased and grateful we are for Michael!! He quite literally saved the day! His care, consistent communication, flexibility, and downright selflessness is unmatched. If we could give him 100 stars we would. Thank you Michael for all you did to get this veterans ESA reunited with his best friend. You are truly one of a kind. :)
These guys were great! Highly recommend them, they are professional, quick to respond; they easily work with any potential issues that come up and their driver was highly skilled, polite and very helpful.
Raymie was the best! He stepped in when the original transporter bailed on me twice. Communication was great. He sent pics and kept me updated on his eta. Kind and gentle man. Highly recommend!
Maria was amazing! I am so grateful for the way she took care of my furbaby and delivered her safely home.
I was completely satisfied...David did a fantastic job....communicated with us early and often. I give David an "A++"