CitizenShipper Reviews:
What 74,114+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 74,114 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Jersey City, NJ to Seattle, WA
Great experience! He was very communicative, kept his location on during the entire process, sent pictures, and was just a kind and supportive exchange overall. Iâm glad I picked him.
Shipment from Nashville, TN to Missoula, MT
Absolutely exceptional!! I've had a lot of bunnies transported but this was my first time using citizenshipper & Hunter was great! Very flexible, on time, and professional. He went above and beyond for his passengers. I would definitely book with him again.
Shipment from Goodyear, AZ to Vancouver, WA
Kevin is awesome! He is very personable and great with pets. He kept me apprised of the well being of the dog and even shared pics along the way. He was delivered healthy and happy! I completely recommend KM!!
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Oceanside, CA to Cumby, TX
Robert did an amazing job! He was ahead of schedule, very communicative, great with my doggie, and very kind. He sent me texts and photos of updates along the way. Would absolutely trust him with transporting my doggies! Thank you Robert!
Shipment from Washington, DC to Lovettsville, VA
I had an urgent, last minute pickup and was accommodated super quickly with great service!
Shipment from Atlanta, GA to Red Bank, NJ
Kind-hearted, communicated promptly, sent lots of photos, and good pricing! Very satisfied.
Shipment from Bloomfield Hills, MI to Norwalk, CT
Fantastic communication and service.
Shipment from Miami, FL to Gainesville, FL
I could not recommend hector more! From start to finish, he was so easy to communicate with, very punctual, and made us feel so comfortable transporting our little dog Layla ! Please go with hector over anyone! You wonât regret your selection. We are SO happy with his service !!!!
Shipment from New York, NY to Shelbyville, TN
Alexandria was wonderful to work with. Her communication was excellent, and she kept us updated throughout the entire journey with texts and photos. We highly recommend booking with her!!! Your dog will arrive safely and be cared for every step of the way.
Shipment from Santa Barbara, CA to San Diego, CA
Excellent transportation service for our Saint Bernard. We felt our puppy was safe, comfortable, and well cared for.
Shipment from Cleveland, TN to Cincinnati, OH
Ashley was simply awesome. Highest possible recommendation !
Shipment from Chicago, IL to Boston, MA
Very easy to work with. My dog is a bit of a diva but she did well with him! My pup usually goes on a hunger strike when sheâs in a new environment but she ate for him day one!
Shipment from Raleigh, NC to Miami, FL
I am very pleased with their work. They took very good care of my Jezebel and gave me piece of mind. You can tell how they love and care for the animals. I super recommend them.
Shipment from Portland, ME to Medford, NJ
Couldnât have goon smoother. Angie did everything she said. Appreciated being kept informed during the trip. Our puppy said he thought he was in an uber black
Shipment from Fort Irwin, CA to Dennison, OH
Crystal was great! I appreciated the regular updates and pics, and she was much faster than I expected. Highly recommend.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 74,114+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.