CitizenShipper Reviews:
What 75,170+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,170 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Naples, FL to Owings Mills, MD
Boh loved his Pawsitive journey! We were very impressed with the process from start to finish. Great communication and Boh, an 85 lb chocolate lab, arrived home happy!
Shipment from Harlingen, TX to Kermit, TX
oh my god what a nightmare i explained i had someone flying in an the pup had to be delivered a certain day she canceled twice after paying a booking fee then showed up late when i told her there was going to be rain refused to leave earlier this was supposed to be a straight trip i paid for a straight trip she refused to communicate with me just the buyers even though i was the one who paid her she picked up at my house then hung around for another two hours before leaving my town no other pick ups this was supposed to be a solo trip act like she was making the trip but i’m pretty sure she just went to her home because the next day even this was a one dat trip she arrived way way behind schedule and i’m not one of who complains about time but there was no communication. and this DAY trip was pushed back 4 days and i had zero updates until i got the text done and she’s extremely unprepared showed up with nothing i offered fro meet her two hours closer because i had a dr appointment and her push backs were making me cancel and she still didn’t ,/43 still kept pushing back excuse and excuses not knowing how my pup was doing
Shipment from Maitland, FL to McKees Rocks, PA
I had a great experience! I got great updates and great photos and videos throughout the entire trip! They had both my girls and they both came super happy from a long trip! Will definitely use them again
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Shipment from Tehachapi, CA to St. Louis, MO
Absolutely fantastic. JoDee delivered our new puppy safely and kept us updated along the way. It was fast, too! If we ever have pet transportation needs again we will be contacting JoDee!
Shipment from Ladson, SC to Pittsburgh, PA
Very trustworthy and kind loves the animals they transport as if it were their own! Would highly recommend!!! Great communication
Shipment from Tulsa, OK to Shaker Heights, OH
10/10 service! Highly recommend! Great communication and was so gentle and sweet to my little boy! We appreciate you Ryan, thank you :)
Shipment from Stuart, FL to Broadalbin, NY
Highly recommend Gerald - great communication & service delivering a boat for us from FL to NY using his own trailer. He is extremely knowledgable & kept us updated the entire way delivering on time very quickly & safely. He’s your guy for any transport needs!
Shipment from Scottsville, VA to Austin, TX
Kristen took excellent care and TLC to our shadow. She went through some bad weather but new went to stop. I trusted her completely. I would absolutely recommend her.
Shipment from St. Petersburg, FL to Grove City, OH
They kept me updated the entire way and the dog arrived safely to the new owners. It was a very quick trip. I would definitely recommend!
Shipment from South Daytona, FL to Masonville, CO
Very friendly, skilled, punctual, professional. Worth every penny.
Shipment from Fort Thomas, KY to Bradenton, FL
I highly recommend Russ for transporting your pet. From the onset, communication was prompt and efficient. He arrived as scheduled for pick up. During the trip, Russ provided consistent updates and pics on the status of the trip and how my dog was doing. My dog arrived happy and stress free. Russ provided a solo trip for my dog which I really appeciated. If I were to need pet transport in the future, I would definitely book with Russ again. Thanks Russ!!!
Shipment from Kissimmee, FL to Clearwater, FL
Hector was Fantastic! Professional and friendly. He transported my brand new Motorcyle across Florida. Communicated every step of the way and arrived earlier then expected. I will absolutely use his services again in the future. Thank you Hector!
Shipment from Las Vegas, NV to SeaTac, WA
Thank you for taking such great care of our baby!! Olga kept us updated throughout the entire trip and with AirTag tracking on our dogs collar. She picked him up and delivered him in perfect timing.
Shipment from Little Rock, AR to Shrewsbury, MA
Tina was very accommodating and did a great job getting our dog from AR to MA. We needed a fast turn around and she was willing and able. She was punctual and made great time on the trip. She sent updates and pictures. Highly recommend.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,170+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.