CitizenShipper Reviews:
What 80,632+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 80,632 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Keller, TX to Clifton, NJ
They were great with my pitbull! She is very large but they made sure she was comfortable and always sent updates. Would recommend!
Shipment from Midland, TX to North Richland Hills, TX
D was very thoughtful, considerate, and pleasant with both me and the recipient of my puppy. Thank You !!
Shipment from Markleysburg, PA to Jackson, MS
Good communication, great price in my case (depends where you live), and puppy arrived sound and safely. Would definitely recommend.
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Saginaw, MI to Puyallup, WA
Very satisfied with the service! From communication, to pick up, and drop off. Anytime we reached out we got a response. Picture updates daily!! The entire process was easily 1000/10!!!!
Shipment from New Edinburg, AR to Crofton, MD
Great communication. Got my pups here safe. Couldnt ask for anything better
Shipment from Bessemer, AL to Madera, CA
Excellent communication on booking, needs, location, and drop off. Waylon arrived happy and healthy. Would hire again 🐕 I’m sure transporting a nearly 30lb livestock guardian puppy wasn’t an easy task, but she arrived with smiles and zero complaints. Transport was from Alabama to California
Shipment from Navasota, TX to Paradise, TX
Quick, easy, and made me feel comfortable the whole time! Arthur is a great transporter! Amazing communication 10/10 recommend!
Shipment from Fortuna, CA to Templeton, CA
Jessica did a great job. Pickup was perfectly on time, transport went smoothly, with several updates along the way, and delivery was only a half hour late! Thanks Jessica!
Shipment from Elkton, VA to Coplay, PA
Adam was a live saver for one of the puppies I homed. There was an emergency situation where I needed the pup transported back to me asap. Adam did the transport the next day working in a 4.5 hour trip to his schedule. He was so genuine and really helped in making me feel like I could trust him with any of my pets. He sent me updates continuously and made it as planned. Will definitely be using his services in the future!
Shipment from Fuquay-Varina, NC to Logan, UT
Dog was very calm when she met the driver,”/carrier. He was very gentle with her and sent videos at all stops. Communication was very good through the 2100 mile trip.
Shipment from Staten Island, NY to Englewood, FL
He did everything that was listed
Shipment from Jessup, MD to Tomball, TX
Adam worked with us to relocate an animal due to very unfortunate circumstances. He was very understanding and helpful. Would definitely recommend. He went out of his way for us and gave us a very fair price for the transport.
Shipment from Hebron, KY to San Diego, CA
Sean was awesome and super easy to book with! Requested for somebody on Monday and he came through with a confirmed flight on Wednesday and made it happen for me!
Shipment from Sarasota, FL to Sanford, FL
At this point the only thing I can say is ADL is full of false advertising and lies. My car will be reported as stolen in about 4 hours if I continue to be ghosted. A full review will be updated later for all to see, but if my car arrives safely it's very different than if I have to go a police report route so perhaps a review exposing your poor communication and lack of updates will urge you to do something.
Shipment from Merced, CA to Charles Town, WV
I cannot recommend Jullaney enough for pet transport services. She brought my dog Cookie all the way from California to West Virginia with so much care, love, and professionalism. Her pricing was incredibly fair, and she was so accommodating to every need we had to make the process smooth and stress‑free. Throughout the entire trip, she kept me updated with photos, videos, and even shared her Life360 location, which gave me so much peace of mind. It truly felt like Cookie was being treated as if she were her own dog. Cookie arrived safely, happy, and in great spirits to my best friend — and I couldn’t be more grateful. If I could give more than 5 stars, I absolutely would. Thank you so much, Jullaney, for your kindness and exceptional service.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 80,632+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.