CitizenShipper Reviews:
What 75,210+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,210 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Dallas, TX to Owens Cross Roads, AL
Tim was so nice and kind! Treated my dog like family and I absolutely loved all of the trip updatesâ
Shipment from Moreno Valley, CA to Lakeville, MN
Antonio is the best! He kept me updated throughout the entire journey and made sure my furbaby was well taken care of every step of the way. He truly goes above and beyond, and I couldnât be more grateful. Thank you so much for bringing Princey home safely! We appreciate everything you did.
Shipment from Reno, NV to Franklin, TN
Joseph was absolutely the best. Very professional. He kept us informed of progress along the way. Boat showed up on time with zero issues. No doubt if I needed services again I would use 11 Seas Boat Transporters
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Derry, NH to Lehigh Acres, FL
We moved from NH to FL and Arnie was in touch the two months prior to our move. Very personable and helpful with advice and peace of mind needed to move our 6 cats. We were on a strict time restriction with the closing of our home and the purchase of the new home. There was traffic that was unavoidable and it set Arnies trip back a few hours. Arnie made sure someone else came to get our cats out of the house on time and picked them up from there. It wasnât ideal for either of us but he pulled through and didnât throw his hands up, leaving us stranded. I want to stress how grateful we are that he not only pulled through, making the closing of our home possible but he also pushed through, getting our animals to us as fast as possible. He kept checking on them to make sure they knew they were safe. This guy cares and youâll not regret doing business with him. Traffic is unpredictable and unavoidable but Arnie was reliable and got us through a very stressful move.
Shipment from Omaha, NE to Ontario, CA
Natalie was wonderful! Got my baby girl to her destination in great time!
Shipment from Birdsboro, PA to Tucson, AZ
I was nervous entrusting a stranger to get our beloved cat across the country for us, but I couldnât have been happier with the experience. I was able to track her location and was updated with pictures. The price was also very reasonable compared to other bids I had received. Definitely recommend!
Shipment from Springfield, MO to San Diego, CA
I had an amazing experience with our flight nanny! From start to finish, communication was excellent, and I received regular updates and photos throughout the journey. It gave me so much peace of mind knowing my puppy was safe, loved, and well cared for every step of the way. Crystal was kind, professional, and truly treated my puppy like their own. My puppy arrived happy, healthy, and relaxed, which says everything about the level of care they provided. I couldn't have asked for a better experience and would absolutely recommend them to anyone looking for a trustworthy and caring flight nanny!
Shipment from Penn Yan, NY to Zeeland, MI
Working with VIPP was a great experience. I was given updates about the trip and even sent pictures of my puppy. Very happy with the service.
Shipment from Salem, MO to Stone Hill, MO
Julie B. was wonderful to work with. She has excellent communication skills. She kept me informed the entire trip. You can tell she took really good care of my puppies!! She cares and it shows. I would work with her again. Best Regards, Stephanie Stepka Ma
Shipment from Oakwood, TX to Hopewell, VA
Adam was great. I highly recommend. He is timely, gave updates with pictures. Answered all of my questions promptly. My pup was well taken care of during his travels.
Shipment from Rancho Mirage, CA to Alameda, CA
From Palm Springs to the Bay Area - I canât say enough positive things about my experience with Enternanda. Very professional, thorough, highly communicative! I was sent photos and videos throughout the commute. Her demeanor with my 20 month old female Italian Greyhound was confident and caring. I got the sense right off the bat that Enternanda is trustworthy and down to earth. I would recommend her services 100%. I felt so at ease knowing my pup was in capable and knowing hands! And my pup arrived to her destination safe and happy. Thank you, Eternanda!
Small Harp (folk / lever)
Safely delivered my delicate musical instrument!
Shipment from East Earl, PA to Madisonville, TN
EXCELLENT! Caring, communicative, loves the pets, and cares for them like his own! HIGHLY RECOMMEND! This man was amazing! My dogs were cared for and loved in his care! Thank you again for everything, and God bless you! :)
Shipment from Alpine, UT to Colorado Springs, CO
A&A Transport got the job done. They provided good communication through the entire process and were kind enough to send some updates. I would use them again.
Shipment from Bradenton, FL to Lexington, KY
Thank you, Char! Same as the last review on Charâs page, my dogs wanted to get back in the car! Loved the Life360 live tracking, great communication and videos throughout. Chat was also flexible with my drop off location. Without a doubt my babies were loved on their road trip!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,210+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.