CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
70 lbs Australian Shepherd from Fort Washington, MD to Lakewood Ranch, FL (965 mi)
While I had booked Ja Ja to transport my two dogs, he apparently subcontracted to another driver. I did not receive regular updates and the phone number I was given to contact the driver was never answered. The dogs did arrive safely and the driver was very nice, but I did not expect to have a subcontractor involved without my foreknowledge. I really cannot give a review
75 lbs Siberian Husky from White House, TN to San Mateo, CA (2323 mi)
Christina was amazing with our dog. She gave us multiple updates daily via video or text. She ensured the process was smooth and was flexible with what we needed. She took great care of our dog as well. I would recommend her to everyone and we will definitely use her again for our dog!
64 lbs Belgian Malinois from Lapeer, MI to Tampa, FL (1242 mi)
Paul was amazing! He communicated with me throughout the entire trip and always kept me updated with pictures and any changes to his ETA. Delivery was right on time, and my dogs were clearly well taken care of the whole way. I could tell he really cared about their comfort and safety. I highly recommend Paul to anyone needing a reliable, trustworthy transporter
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90 lbs Pitt Bull Terrier from Marysville, WA to The Colony, TX (2219 mi)
Susan was incredibly caring and professional. She delivered the puppy safely and gave frequent updates. Would recommend
54 lbs Labrador Retriever from Riverview, FL to Las Vegas, NV (2362 mi)
They were very professional and kind to me and my dog. They were also very mindful of my dog’s needs.
10 lbs Chineese Crested from Olney, MD to San Francisco, CA (2808 mi)
Robert is great to work with in all aspects. His bid was very resonable and when coupled with the "extra" services he provided was definitely the best value. He provided true "door to door" service, effectively communicating at all times. His updates while in transit included a GPS locator and daily photos of our pet in transit and during his frequent comfort stops. I would not hesitate to again utilize or recommend Robert's services to others.
68 lbs Labrador Retriever from Los Alamitos, CA to New York, NY (2802 mi)
Really great experience working with Travers Family. Organized and to the point. Safe transport and worked with our needs. Quick trip given the distance! We were nervous to do this for the first time but it worked out great, thank you so much.
39 lbs Terrier mix from San Diego, CA to Eureka, CA (767 mi)
Otter was treated like family! He arrived healthy and happy!
25 lbs Doberman Pinscher from Lithia Springs, GA to Virginia Beach, VA (629 mi)
This was my first time using this service and 2 Peas In a Pod made it very simple, efficient and fast, with no confusion or worrying about my pet during the shipping process. Would definitely recommend!
10 lbs ? from Scottsdale, AZ to Seattle, WA (1511 mi)
This turned into an atypical experience and Jani just rolled with the punches.
45 lbs Vizsla from Wattsburg, PA to Melba, ID (2156 mi)
Melissa demonstrated poor communication throughout the process. We had an agreement in place, had already paid the booking fee, and even overnighted a check—at an additional cost of $130—to ensure the dog was paid for prior to pickup. Although the deposit was scheduled to be paid the day before pickup, she expected it to be submitted several days earlier. This expectation was never communicated in advance, and she cancelled the booking abruptly without any further discussion. Given the lack of clear communication, the sudden cancellation, and her overall unprofessional and passive-aggressive demeanor, I would not recommend her for transport services
64 lbs Labrador Retriever from Santa Barbara, CA to Washington, IA (1879 mi)
Paul is truly awesome. He is kind, great with animals and true to his word. He travelled 2000 miles with our dog, Jack, and gave me many updates while on the road. Jack was happy the entire trip! I couldn't recommend Paul more. Wow! What a relief to have found him for this important family members travel need!
60 lbs Siberian Husky from Xenia, OH to Sheppard Air Force Base, TX (1021 mi)
First time using this website. Excellent communication and service! Highly recommend.
51 lbs Pitt Bull Terrier from Tulsa, OK to Dawsonville, GA (843 mi)
Perfect fast delivery thanks so much
40 lbs beagle from Boonton, NJ to Nashwauk, MN (1314 mi)
It was my first time using CitizenShipper. CJ was great - very responsive (answered all of my questions quickly and kept me apprised of how the trip was going.) He was on time for pickup and delivery and my dog arrived safe and sound. I would definitely book with CJ again if the need arises.