CitizenShipper Reviews:
What 976+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 976 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Freeman, SD to Pasadena, CA
Sam and his partner delivered our adopted adult German Shepherd Annie from South Dakota to California. Communication was great, the pictures and videos were a nice touch. Annie had a great setup in the car, always water available and frequent brakes. They made it here even sooner than expected and Annie wanted to jump back in the car which tells me she was treated very well. I would highly recommend Sam if youāre thinking of transporting any pet. Thank you Sam !
Shipment from Manville, NJ to Tampa, FL
OUTSTANDING service!! Great communication, availability and quality service. We received constant updates and tracking throughout the whole process of getting our dog to Tampa, FL from NJ. I would 100% recommend her and would 100% use her services again.
Shipment from Indianapolis, IN to Milford, NH
Excellent. Thank you for bringing our new cattle dog puppy to New Hampshire. Quick service great communication everything went well.
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Shipment from Anaconda, MT to Marysville, WA
Melissa was absolutely amazing and took good care of our puppy! From communication in keeping me updated, to the utmost care they did in keeping her safe and loved on during the long trip. Thank you!
Shipment from West Palm Beach, FL to East Greenwich, RI
My dog was delivered safe and happy!
Shipment from Palmdale, CA to Spanish Fort, AL
Ryan is excellent! He shipped our 82 lb lab George from California to Alabama. He took the time to make sure George was comfortable and ready to go on a 4 day car ride! He was very committed to sending us videos and photos of their journey and documented the little things like feedings and affection. I would 100% use Ryan again. He is a gentle soul who our dog trusted upon meeting him.
Shipment from Wantagh, NY to Ocala, FL
Delivered a large breed rescue from NY to FL. Great communication and did just what we wanted.
Shipment from Pensacola, FL to Boise, ID
Taylor was great! Very efficient and good communication throughout the whole process with my anxious dog!
Shipment from Dawsonville, GA to West Palm Beach, FL
Jadarius was the best! He was in touch the entire trip and followed all directions when picking our puppy up. He was fast, reliable and we would definitely recommend him if you need a shipper!!
Shipment from Atlanta, GA to New Brunswick, NJ
Incredibly patienceļ¼ and sent me lots of real-time updates about my kitten, which put my mind at ease. It was definitely a trustworthy trip.
Shipment from Annandale, VA to Tampa, FL
Fantastic service! Truly cares about the welfare of your pet while in transit. Excellent communication and updates. I knew my cats were in good hands the entire time. Highly recommend!!!
Shipment from Belen, NM to Sun City, AZ
Patty provided excellent service, on time with attention to the comfort and care of my puppy, including updates along the way. Patty Mugan will be my first choice for shipping my precious puppies. I highly recommend anyone needing to ship to consider Patty first! Thank YOU so much Patty for the card and comfort you provided for my precious cargo!
Shipment from Portage, IN to Houston, TX
Paul is the best and I would definitely recommend him to anyone looking for transportation! When we were looking for a service for our family memberās pets we didnāt know any transportation companies that could do this. When we put in our request Paul reached out to us and from the get go was informative and great to work with. Payment was simple and secure. He arrived exactly when he said he would, provided exceptional communication along the way along with pictures of the cats, and arrived right on time. He really cares about the animals he transports and only goes on single pet runs which was extra peace of mind for us. We would pick him for any pet transportation needs.
Shipment from Woodstock, GA to Kissimmee, FL
Him and his wife went above and beyond with a last minute delivery. Was on time and constantly sent updates. Would rate 100/10 if I could! My go-to from now on
Shipment from La Quinta, CA to Freeland, WA
Hayley exceeded our expectations in every way. Her communication was thorough, clear, and proactive. She stopped every 3-4 hours for potty breaks and walks. She sent frequent location updates and tons of pictures. She was friendly and upbeat, and genuinely connected with our dog (who seemed unsure if she wanted to stay with Hayley instead of come back to us :)). She delivered on-time and everything was as promised. Overall, Hayley is just excellent. Highly recommend! Would absolutely use her again.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 976+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.