CitizenShipper Reviews:
What 80,632+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 80,632 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Detroit, MI to Maxwell, NE
Tina did an amazing job delivering the dog safely to his rightful owner. I trust her 100%, and her communication was excellent throughout the entire delivery process. Highly recommend!
Shipment from Fort Carson, CO to Magnolia, TX
Oh Wow, Tim was absolutely FANTASTIC!!! He communicated with both parties, made us feel like our Pup was safe, & texted us pics of our Pup looking happy throughout the journey. We can't thank you enough, Tim. You are the BEST!!! Just a delightful experience, thank you so much 😊
Shipment from Cary, NC to Morgan Hill, CA
Alex the driver was great.
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Shipment from Palm Bay, FL to Norfolk, VA
Great communication and on time , they transported my daughter’s cat from Florida to Virginia. Will definitely use them again if the need arises.
Shipment from Miami, FL to Key West, FL
Very grateful for Sharessa. She got my boy home safe, sound, and happy I absolutely recommend her for anyone in need of transport.
Shipment from Naples, FL to Fort Wayne, IN
Christina delivered my kitty with genuine care and even drove straight through so Mia didn’t have to deal with hotel stops or delays. I’d happily recommend her and would use her again when needed.
Shipment from Los Angeles, CA to Fountain, CO
I got my dog really fast! I was skeptical at first bc this was my first time ever using a pet transporter but it was worth it. Communication was good as well and she took great care of her while on the trip. I really appreciate Krystal and her husband for reuniting me with my furry friend.
Shipment from Pryor, OK to Pepin, WI
Jeanie is very personable and awesome with the dogs. She was prompt, professional and delivered the puppy is very good time. That made both me and the buyer very happy. A+ transporter!!!!
Shipment from Gerald, MO to Lenexa, KS
Matilda was absolutely wonderful! She is highly responsive, flexible and did a wonderful job bringing home our new baby. Thank you!
Shipment from Oakland, CA to Minneapolis, MN
Thank you, Dorrie, for caring so much about the wellbeing of our dog from bid to delivery. We so appreciate your communication all along this shipping journey. Highly recommend Spicy Girl.
Shipment from Bainbridge, GA to Atlanta, GA
I had an outstanding experience with Not a Test Delivery Service. From start to finish, everything was handled with professionalism, care, and clear communication. You can tell they truly prioritize the well-being of the animals and the peace of mind of their customers. Our puppy arrived safe, healthy, and exactly as expected. The delivery process was smooth, on time, and stress-free, which made a big difference for us. It’s not easy trusting someone with something this important, but they exceeded expectations in every way. If you’re looking for a reliable and trustworthy delivery service, I wouldn’t hesitate to recommend Not a Test Delivery Service. Top-notch experience all around.
Shipment from Solana Beach, CA to San Carlos, CA
Kyle was very responsive leading up to the trip. On the day of, he arrived right on time (even a few minutes early!) to pick up our little dog. He kept me updated throughout the journey and even sent a photo, which I really appreciated. Ellie arrived happy and well cared for. We’re extremely happy with the service he provided and would highly recommend him.
Shipment from Poinciana, FL to El Paso, TX
Fantastic, loving driver that made out dog feel special, loved and safe through the entire journey! I would highly recommend my driver for anyone looking for a safe journey for their pet :)
Shipment from Saint Rose, LA to Middle Township, NJ
Casey was great with my pup! She gave updates along the way and sent pictures of her as well. my dog was super relaxed and not the least but stressed on her trip. We will be using Casey again to get my girl home!
Shipment from Montello, WI to Victor, NY
I have NOT received the pup. It will not be available until mid May!!!!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 80,632+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.