CitizenShipper Reviews:
What 76,280+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 76,280 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Murfreesboro, TN to Hinckley, IL
Tyaa and her husband were very kind; prompt and professional. We got several updates and pictures on their journey and we felt very safe with our pup in their hands. We would go back to them in a heartbeat!
Shipment from Bonifay, FL to Corona, CA
Hayley was incredible - im so very thankful - before booking i was very uneasy. but as soon as i booked i felt great about her. and the entire trip i felt comforted with pictures and info. thank you!
Shipment from Waha, ID to Dawson, IA
Oh my gosh!! Our first shipping experience and it couldnāt have been better! Emi is fantastic! Great contact, shared photos and info along the way, and the best part, (other than getting my pet safe and sound) she LOVES the animals in her care. Showers them with affection, watches out for them, makes sure their comfort is a priority. She probably takes better care than some owners do. If Iād trust her with my pet, you know sheās good because I am picky! Thank you Emi, we appreciate you so much!
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Shipment from Thibodaux, LA to Kendrick, ID
I have used Citizenshipper many times and it was my choice once again. My driver, Aaron, was magnificent having to be patient while I found a payment. I received daily reports and photos and things helpful to me about my pet. As usual, the pet arrived happy and unscathed from long journey. I recommend Citizenshipper to anyone needing a pet transport service.
Shipment from Chemurgic, CA to Findlay, OH
Devin took great care of our cat, he did a great job communicating and sent photos and updates, which we appreciated.
Shipment from Los Angeles, CA to Warren, MI
Jessica did an excellent job transporting my two huskies. Kept me up to date everyday with how they were doing and shared pics of them at play during stops. Very caring and empathetic which is a big plus for someone watching part of your family. If i ever need a transport again, I know who to reach out to. .
Shipment from Topeka, KS to Tigard, OR
Very happy with Thayer transport service. Our puppies arrived happy and healthy. They also kept in contact with me during the 3 day trip, letting me know how the pups were doing and eta. I would definitely use them again!
Shipment from New York, NY to Telluride, CO
Amazing service from start to finish. Laura took incredible care of our two dogs, stayed in regular touch throughout the trip, and displayed an incredible amount of patience when, just 10 minutes from the destination, got stuck in traffic for 4 hours while a mudslide was resolved!!! Truly amazing service and great team. Thank you again.
Shipment from Milwaukie, OR to Red Lion, PA
My pup had a great adventure to her new home . Daily updates and pictures of the trip. Great transport to work with and will recommend to anyone needing a pet transported.
Shipment from Cleveland, OH to Caulfield, MO
If I needed another transport, I would want Jessica to do it. She was responsive to questions up front. During the transport, I was given updates and photos. And she arrived when she said she would and gave updates on her travels along the way. She is very professional and my kitty was cared for well!
Shipment from Laredo, TX to Crest Hill, IL
Couldnāt be happier with the service Pupcation provided! He updated us frequently and the pictures of our Gunner boy were spectacular! 10/10 experience
Shipment from Zephyrhills, FL to Boca Raton, FL
David was fantastic, he transported a bunny for my daughter. He was quick, communicative and very kind.
Shipment from Land O' Lakes, FL to Melrose, MA
Amazing and kind people. They took great care of my pets and I couldnāt ask for better.
Shipment from Portland, OR to Santa Rosa, CA
Ricardo gave a prompt bid with a great price, offered convenient scheduling, and showed great care for my nervous kitty on the long drive. Gave updates throughout the day so I wasn't worried. Kitty arrived safe and happy. I didn't even realize pet transport services like this existed, and it's a game-changer. Will absolutely hire again.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 76,280+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.