CitizenShipper Reviews:
What 76,669+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 76,669 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Las Vegas, NV to Grand Rapids, MI
Thank you guys for bringing my fur baby , really appreciate them for being really understanding and being really communicative thru the whole trip !
Shipment from West Bend, WI to Pico Rivera, CA
The Service was smooth and fast. They picked up the motorcycle faster than expected and wa delivered within 3 or 4 days from Wisconsin to Los Angeles.
Shipment from Bartow, FL to Navarre, FL
So professional , kind , and responsive . They took the best care of my dog . LOVE THEM
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Shipment from Los Angeles, CA to Eagle Butte, SD
I cannot thank Olha enough for helping us bring our beloved fur baby home! Transporting a pet can be so nerve-wracking, but from start to finish, they handled everything with absolute professionalism, care, and clear communication. I trully appreciate her amazing compassion to us(my dog and me), I got stucked 5days in the airport waiting for the documents of my doga ro be redone, He never hesitate to help me the moment I metioned to her that I am badly in need of dog shipper for my 2 fur babies; She never said no to me even she knew how far she have to travel my pets (from Los angeles to South Dakota) , I am aware that it's not an easy travel. But she made it possible! They kept us updated every step of the way, making sure our baby was safe, comfortable, and well cared for. It meant the world to us knowing our pet was in such loving and capable hands. If you are looking for a reliable, honest, and truly caring pet transport service, look no further. We are so grateful to have our fur baby safely back in our arms! Highly recommended! ❤️🐶 May the Lord bless you thousand folds Olha!!!
Shipment from Birmingham, AL to Laguna Beach, CA
Melisa is amazing. We will have her transport our pups from here on out! She's great with the pups, stayed in touch, and such a kind person.
Shipment from Colorado Springs, CO to Fairfield Bay, AR
THE NICEST people you would ever entrust your belongings as well as your pets to! Would hire again in a second if needed. Thank you so much for helping us 💘 we so appreciate you both
Shipment from San Antonio, TX to Sellersburg, IN
She was wonderful and very responsive! Lots of pics during the trip.
Shipment from Magnolia, TX to Queens, NY
Rachel was great, she was as on time as traffic and road conditions would allow and took very good care of my dog. Her rates were fair and I would highly recommend her. Rachel;if you see this review thank you again for bringing my best friend back to me and for the excellent way you took care of her.l
Shipment from Baltic, OH to Eastpointe, MI
First and foremost, Katelyn and the family are amazing for what they do! She is very accommodating and will keep you up to date throughout the entire process. I was nervous since this was my first time having a transporter pick up our new baby straight from the breeder but Katelyn did everything to make sure we were at ease and made the entire process smooth. Major shoutout to her dad as well, he made sure throughout all the bumps along the way to ensure a smooth and safe delivery! Don’t be nervous and take the step with Bone Creek if you need any transport services! Thanks again Katelyn!
Shipment from Compton, CA to Colorado Springs, CO
PawVoyage Transportation did an amazing job with my pets during their 4‑day trip from Compton to Colorado Springs. They took incredible care of them the entire time and even brought them on hikes in the beautiful mountains, which my dogs absolutely loved. I felt completely at ease knowing they were in good hands. Highly recommend their service — truly above and beyond.
Shipment from Falmouth, MA to McLean, VA
Good communication, safe ride - all you could ask for.
Shipment from Amherst, MA to Lexington, KY
They were very communicative and responsive. My senior dog had a great time and returned to me safe and happy. I couldn’t recommend enough!
Shipment from Temecula, CA to Killeen, TX
Very Professional and kind. Delivered my puppy from SoCal all the way to Texas and did an amazing job, got my puppy there very fast and safely. Pricing was amazing!! I 100% recommend!
Shipment from Edison, NJ to Queens, NY
Ozzie is quick to respond, professional, and punctual. Thank you Ozzie for transporting my cat 🙂
Shipment from New York, NY to Lincolnville, ME
Jacob and Brenda were terrific. A very long trip from Staten Island to Maine to deliver our rescue pup. We received regular updates and they even stopped to buy her some treats and a toy. They were so sweet and obviously care a lot about animals. Would definitely use them again.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 76,669+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.