CitizenShipper Reviews:
What 76,822+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 76,822 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Denton, TX to Wilmington, NC
Jason was the best , got on the app and Jason responded fast and to my dog to me within 2 days and it was a trip from Texas to North Carolina.
Shipment from Loxahatchee Groves, FL to Richmond, VA
Truly wonderful experience. Fast and informative. Our boy was picked up within 3 hours of the booking and solo trekked 900 miles. He arrived with lots of pix taken along the way and feedback with etas within 6 hours out. Nico did a great job. ❤️💯👍🐕. Keep up the good work. This service and transporters are a gem!
Shipment from Baxter, TN to Dallas, TX
Furbaby travel was easy to work with and they handled our baby with great care! Thank you!
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Shipment from Casa Grande, AZ to Los Angeles, CA
Gina did a great job transporting 3 cats from a shelter in Arizona to our rescue facility in Los Angeles. She sent us pictures and updates during the trip. Thank you so much, from Veronica, Goldie and Ruby.
Shipment from Newton, MA to Amagansett, NY
Extremely satisfying experience
Shipment from Bradenton, FL to Bar Harbor, ME
I had a fantastic first experience with Laurie transporting my dog but this second experience we proceeded to booking a time sensitive trip for my pup and they were a disaster to coordinate with, and wound up backing out. I really loved my first experience and was left in a complete lurch at the last minute on my second one
Shipment from Joliet, IL to Winston-Salem, NC
* HIRE THIS GENTLEMAN * Trust me when I say I was so stressed about someone else handling my beloved best Fur Baby ( 15 year old Cairn Terrier Ellie-Mae ) .over 900 miles ! Read Barry's Bio ! The gentleman is a retired OTR trucker of 48+ years. He's logged more miles than most people will fly in a dozen lifetimes. But most importantly, he cares for the welfare & well-being of your pets as if they were HIS pets . He will instantly put your mind at ease with any questions or anxiety issues you have . Don't just take my word for it . Read the stellar reviews He's received. His communication with his clients is above all one of the most important issues . He takes pictures of your pets and you get regular updates . Barry is prompt and professional. I researched over 6 individual pet transport services. Then I saw Barry's mission statement. Trust me when I say folks ! HIRE BARRY ! I only give him 5 stars 🌟 🌟🌟🌟🌟. Because I give him a million. Thank you Barry for delivering my Fur baby safely and right on time !
Shipment from Knoxville, TN to Dickinson, TX
Perfect and very friendly driver
Shipment from Frankston, TX to Edinburg, TX
Excellent, kept me informed
Shipment from Waukee, IA to Austin, TX
Brought our pup home safe and sound! Excellent communicator!
Shipment from San Jose, CA to Salem, OR
She gets a 5 stars from me! I live in Salem Oregon, I purchased a cat in San Jose California. I couldn’t make the flight to pick up the kitten and I found CitizenShipper and read the reviews about Jessicia they were right. She picked up kitten on schedule and drove him to my front door on schedule. She sent me updates and pictures on her trip here. I would definitely recommend her!
Shipment from Buckeye, AZ to Mayfield, KY
I could not say enough good things about Kelsey! She picked up my dog who was in a bad situation and drove her across the country! She kept me updated multiple times a day, cared for my dog and fed her at her own expense. I would definitely recommend Kelsey and use her services again in the future.
Shipment from Lufkin, TX to Union, NJ
Best experience ever! Matt and Brandi were so kind and very communicative during the whole process. I will always book with them!
Shipment from San Clemente, CA to Port Charlotte, FL
Casey was amazing, caring, and early 😀 on delivery. My 4 cats were taken care of very well and would highly recommend her!
Shipment from Springfield, VA to Charlotte, NC
We had an amazing experience with Papi’s Furry Friends..Jenn was incredible with our baby, and made sure to communicate every step of the way. Jax didn’t want to leave her once she delivered him to the pet sitter, so that speaks to how gentle and loving she was with him. She really helped us out as we were out of the country, and were unhappy with how he was being treated at the boarding resort. She handled him with care, loved on him, and made sure he got to the pet sitter’s home safely. She transported him for close to 8hrs and updated us with photos along the way. We highly recommend their services and would absolutely book again in the future. Thanks so much again!!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 76,822+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.