CitizenShipper Reviews:
What 75,892+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,892 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from San Diego, CA to Hubert, NC
A&A Transport was an incredible service to use! The whole team was communicative, thorough, and faster than expected while remaining in the timeline I requested with absolutely no hesitation to answer questions or provide support. To say that they deserve 5 stars is an understatement, for the price, services provided, and care for pets they provide they deserve so much more. I could not have asked for a better shipper than them!
Shipment from Waynesville, NC to Waynesville, NC
SCAM ALERT â Refusing Refund & Unresponsive âTerrible experience. They demanded 50% upfront, tried to charge an extra $200 over the accepted quote, and completely ghosted me when I asked for my money back. Days after cancelling, they sent a generic email saying they couldn't complete the delivery, but ignored the refund entirely. They refuse to answer calls or messages. I am actively disputing these charges with my bank and CitizenShipper. Avoid this transporter at all costs!
Shipment from Waynesville, NC to Katy, TX
âI hired this transporter to bring my dogs from North Carolina to Katy, Texas, and I couldn't be happier with the service. The delivery was amazingly fast, punctual, and responsible from start to finish. My dogs arrived in excellent condition and completely stress-free, which was my biggest concern. The crates in the transport setup are super spacious, safe, and comfortable. You can really tell they care about the animals in their charge. I 100% recommend them on CitizenShipper and would definitely hire them aga
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Shipment from Milan, TN to Ivyland, PA
Bear Creek Hound Transport provided an outstanding experience from start to finish. Christa and Vicki were incredibly communicative, professional, knowledgeable, and genuinely caring throughout my puppyâs long trip from Tennessee to Pennsylvania. They kept me updated during the entire transport process, which gave me a great deal of peace of mind. It was clear they took my puppyâs comfort and safety seriouslyâthey used appropriate transport crates and made sure he was clean, comfortable, fed, and well hydrated along the way. Both Christa and Vicki were friendly, easy to work with, and clearly experienced with transporting animals. I truly felt that my puppy was in great hands. I would highly recommend Bear Creek Hound Transport to anyone who needs reliable, compassionate pet transportation, and I would not hesitate to use their services again. Thank you both so much!!!
Shipment from Roswell, GA to Merritt Island, FL
Im so blown away by the service Sam provided our family today! In the middle of a move and a very stressful season he blessed our family by taking our family dog from Atlanta down to Florida to stay w my parents for a while until I can get through this season. His service is unmatched and Iâd hire him over and over! Thank you so much Sam!! Louis is so grateful for the ride!
Shipment from Murfreesboro, TN to Mesa, AZ
I would highly recommend Vom Warsney to anyone looking to transport their furry friend across the country! I was in a bind and needing out of my apartment and move in with my brother by the end of the month and luckily he came through and helped me in the nick of time! He promised he would get bucky from Tennessee to Arizona the next day and he did just that! He made sure my Lil guy was taken care of and was so communicative through the entire process, making sure that he and I were not stressed. And he even checked up on us a few days later to see how he was settling in. Genuinely a great person and I would trust him to transport bucky again if needed <3 if you are looking for someone to transport your dog i would highly suggest going for him :)
Shipment from Lancaster, CA to Warner Robins, GA
I was so satisfied with Staci's pick up and delivery of my grandkids pets. This was their 1st road trip! Snow and Onyx had never been without someone in our immediate family. Staci drove our pets from Lancaster,CA. To Warner Robins, GA in 72 hours. Staci stayed in constant contact with us. Recommended we set up a group chat, that way the Grandparents in Georgia, were aware of the ETA of our grandkids pets. Every stop and potty break, Staci provided photos of my grandkids pets. She was so compassionate with one of our pets that was not so friendly and loving to the one that needed that extra hug because she was in an unfamiliar environment. My grandkids King Corso and French bulldog were treated with love and compassion, and for that we will be forever grateful to Staci!! She's our new family member!
Shipment from North Andover, MA to College Township, PA
Incredible service. From the driver to the customer service agent rod. Everyone was incredibly helpful getting my car to school. Highly recommend
Shipment from Ashley, OH to Cleveland, OH
I had a wonderful experience with Dependable Driver Solutions LLC! They were professional, reliable, and took great care throughout the entire process. Communication was excellent, and I felt confident knowing everything was handled with care. I highly recommend them to anyone looking for dependable and trustworthy service!
Shipment from Brentwood, CA to Los Angeles, CA
Don and Mabel were absolutely amazing! They drove our little Mochi home and made the entire experience so easy and reassuring from start to finish. They were incredibly kind, caring, thoughtful, and clearly treated her with so much love along the way. I felt completely comfortable knowing Mochi was in such wonderful hands. They kept everything smooth, professional, and stress-free, and you can genuinely tell they care about the animals they transport. I canât recommend Don and Mabel highly enough. If I could give them more than five stars, I would! Thank you both for taking such incredible care of our little Mochi and getting her home safely. â¤ď¸đž
Shipment from Macy, IN to Yorkville, IL
Excellent communication and timeliness. Even sent pictures along the way of our pup!
Shipment from Mendon, OH to Burlington, NJ
Brian was great! So patient with my puppy who had never been in a crate or in a car, let alone for 24 hrs! He even stopped and gave him a quick bath before he dropped him off! Kept me informed the whole way here!
Shipment from Spokane, WA to Los Angeles, CA
Fantastic and will use again!
Shipment from Mokena, IL to Punta Gorda, FL
Words cannot express how amazing our transporter was. My wife's company has relocated us from Chicagoland to Southwest Florida on top of my wife's SUV being considered a total loss from a trucking accident, so us driving our only dog son, Patches, was no longer an option. The fear of flying him with us was also not an option and by the Grace of God we came across Dependable Driver Solutions, LLC via Google. The process was seemless, informed and I felt an honest love for all animals during our phone consult. The day Patches was picked up eased our minds every more since our driver was just an overall wonderful person who even offered to take some extra luggage for us, thus saving us a few extra hours of baggage checking at the Airport. He arrived perfectly on time at our new home happy as a clam and almost didn't want to leave the transporter ;-) I'm giving a 20 out of 10 review and we will be repeat customers during the holidays and/or special events back in Chicago. Steven, Samantha and Mr. Patches
Shipment from Clifton, NJ to Memphis, TN
Great communicator, fair price, location tracking, and regularly provides update. I would totally recommend.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,892+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.