CitizenShipper Reviews:
What 75,605+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,605 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Los Angeles, CA to San Luis Obispo, CA
We've used Zipp A Pet a couple of times for transport now and they have done a great job. I wish we had more pictures and ongoing communication as the transport has been happening but everyone seemed to arrive healthy and happy!
Shipment from Phoenix, AZ to Clearwater, FL
The service was excellent!
Shipment from Austin, TX to Nederland, CO
Allison was fantastic. Very trustworthy and skilled with pet care. Highly recommend!!
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Lacey, WA to Valley Head, AL
Easy set up, clear and friendly communication. Their driver Holly was kind and friendly and took great care of our dog on a 5-day trip across the country.
Shipment from Canton, TX to Pueblo, CO
Snowball was an awesome carrier! I've gone through Citizen Shipper 4 times now and he was been the best one I've had! He kept in contact and sent me numerous updates throughout the trip. I got my baby Cosmo as soon as possible and it was a very positive experience
Shipment from North Judson, IN to Lebanon, PA
Great comunication. Will certainly recommend in the future!
Shipment from San Antonio, TX to Willmar, MN
Great service! Sabrina and her sister were wonderful. Excellent communication!
Shipment from Land O' Lakes, FL to Rialto, CA
Gloria was wonderful kept us informed and stayed in contact the whole time and was very fast with bringing her home A+ service
Shipment from Peoria, IL to Charlotte, NC
She is the best! Professional, gave me lots of updates, made us feel safe transporting our pets/ babies..Overall a genuine person who I felt like cared and treated our babies like her own. I highly recommend her services!
Shipment from Beverly Hills, CA to Fayetteville, TN
Cara was amazing. Regular pics and videos. Lots of puppy snuggles. She took wonderful care of our anxious dog. Will definitely use them again if needed and recommended to anyone!
Shipment from Kansas City, MO to Orlando, FL
Jolette and her husband were amazing from pick up to drop off! Great communication and care during the trip from Kansas City to Orlando, Fl! 10 stars all the way!!!
Shipment from Upper Marlboro, MD to Minneapolis, MN
Excellent service. Extremely communicative. My dog had a very good experience riding with her. Would absolutely recommend!!!
Shipment from Cleveland, OH to Ellicott City, MD
AVL Transport did a wonderful job! Tina was professional, prompt, experienced, kind, and took excellent care of our dog. She kept us informed throughout the trip and sent us text updates and photos of Robbie, so we knew he was doing well. She delivered him to us safely, on time, and Robbie was happy and relaxed when he arrived. Thank you, Tina, for taking such excellent care of our dog! We will definitely keep you in mind if we ever have future transportation needs for Robbie. We highly recommend AVL Transport to other pet owners in need of your services.👍
Shipment from Fair Oaks, CA to Santa Ynez, CA
Don was prompt for pick up and drop off, highly communicative and overall beyond professional. He went above and beyond loving our dog, and we are eternally grateful to him. I 1000% recommend him.
Shipment from Delta, CO to Laurel, OR
She was excellent. Kept to the schedule and sent pictures along the way. My dog really liked her too.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,605+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.