CitizenShipper Customer Reviews:
Real Stories, Transparent Feedback

Quick turnaround, very knowledgeable and friendly!

Great communication and lots of updates during the trip. I appreciated their flexibility, very professional, and dog arrived happy. Would recommend to anyone.

Delivery of our rescue dog was safe and in great condition. Would definitely use this transporter again.

I honestly don’t even have the words to express how much Samantha means to me after what she did. My mom recently passed, and this was my first Christmas without her. It’s been so hard, and I just needed my dog, Chloe, with me more than ever. Samantha made that happen. She went out of her way to pick up Chloe and drive her to me, even though it meant traveling during the holidays. She didn’t just get the job done—she made sure Chloe was safe, comfortable, and loved the entire time. And on top of all that, she got Chloe to me early Christmas morning. I can’t even describe what it felt like to wake up and have Chloe with me—it was exactly what I needed to get through such a tough time. Samantha isn’t just incredible at what she does; she’s thoughtful, compassionate, and truly understands how important our pets are to us. She treated Chloe with so much care, and she treated me with so much kindness during one of the hardest times of my life. If you’re thinking about working with her, don’t even hesitate. Samantha is amazing, and I’ll never forget what she did for me.

Amazing service! They delivered our 10 week old Pomchi and made sure that he was protected as he wasn’t vaxxed yet. They provided us with lots of updates throughout the experience.

First time using a shipping transport company and I couldn’t be more happy with how it went. Juan communicated the whole time and sent photos when they made a stop for gas. Along with sending a GPS location so I could see where he was on the route to my house. I would use them again if the occasion arose.

I never take the time to leave reviews at all but this company deserves 5/5 stars. I bought a bunny and was really hoping to have it here in time for Christmas and thanks to La familia animal transport I was able to do that . The bunny wasn’t available to be picked up until 12.22 and they had her to me 12.23 which allowed me show my girl what Santa got her on Christmas. Mind you this was a 1140 mile trip one way and they did this at a more than reasonable cost while sending me picture and updates of the bunny the whole way! I will be using in the future for animal transporting from here on out. Thank La familia for making my daughter’s Christmas a little extra special this year!

This was our first experience with transporting our dog so we don't have anything to compare it to. But I don't see how it could have gone any better! USA Transport not only got our fur baby to us safe and happy but made us feel safe and happy. They were punctual and very communicative. They sent us several daily updates with texts, photos, and videos. We will always turn first to USA Animal Transport for our pet transport needs and would highly recommend them to anyone. Thank you USA Animal Transport!!

Gigi and José are AWESOME! José took great care of our doggo, shared insights about his personality and sent pictures along the way! I think Citizen Shipper takes WAY too much money for simply hosting this platform though. They charged us almost $300 more just for booking transportation on this platform. I didn’t know they were doing that until I heard from the shipper my deposit went directly to the platform 🤦🏽‍♀️ So heads up, my transport team was amazing, this middle man, not so much.

Dee and Gail were excellent! They delivered our Christmas kitty on Christmas Eve and took wonderful care of him during the trip. We plan to use Gail for pet sitting sometime too. Highly recommend their service! Thank you!!!

I cannot recommend Luke enough! Within just 15 minutes of our request, he responded promptly and was already hopping into his sedan to make it happen. Not only did he stop at Tractor Supply to gather all the necessary supplies, but he also transported a 2-day-old calf from Kansas to Georgia—a 14-hour drive—with the utmost care and professionalism….in the backseat of his car! Luke’s communication throughout the entire process was excellent, keeping us updated every step of the way. He truly goes above and beyond to ensure a smooth and stress-free experience. If you’re looking for someone reliable, compassionate, and efficient, Luke is your guy! Hands down, the best transporter we’ve ever worked with. Highly recommend!

From start to finish, everything was seamless and stress-free. Rick was incredibly professional, kept me updated with photos and messages along the way, and ensured that my dog was comfortable during the entire journey. I highly recommend this service to anyone looking for a reliable, caring, and convenient way to transport their pet! 5 stars all the way!

They were great!! Kept me updated with texts and photos all along the way. Mike and Joanne took great care of my dog and put me at ease that he was being well cared for. I would 100% recommend them. Thanks!

David was outstanding. We greatly appreciate this professionalism. I give David my highest possible recommendation!

Great job delivering on the expected delivery date!