CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
Picked up my 80lb Giant Schnauzer and safely delivered him to NYC. Kept me updated, and took good care of my boy. Thank you!
I requested this service and was confirmed on a date when pick up would be, I spent 1000 flying to Michigan to make sure all my items were gathered. I flew up Monday and I was told they would be there in the evening. I had to even question if they were still coming. The communication was off the entire service. I had to fly back home that Thursday and each day they had a new excuse. Finally, Thursday they picked up my items as contracted I said 20-30 large boxes and some furniture pieces. Several boxes were left behind. They blamed it on the “gentlemen” who was there since I could not be. I am not sure the real story but when notified I called the company right away and they said they were already 50 miles out. That they would pick it up the following week. They also said that the items would be delivered the next day (which I thought was questionable) I heard nothing at all the whole day. The following day I had to go to work and I get a call they are at my house. I had to get somebody to go to the house. As I spoke to Michael, this service had lack of communication and have not received any information on picking the rest of my stuff. As half of the amount has been paid. I refuse to pay the next half until my stuff is picked up!
Falon was amazing. She was super communicative and really has a passion for animals. Her and my pup were besties by the end of their journey from Az to Pa! Thank you for delivering my dog safely and on time!
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Dwayne and his associate (I apologize, I forgot your name) were extremely professional in every sense. Communication was impeccable; timing was on the nose and they were extremely polite. Our pupppies arrived happy, healthy and very clean. Their crate was extremely clean as well as the entire vehicle. Absolutely no odors or soiled crates. I cannot recommend these gentlemen enough to transport your babies; they were everything plus!!!!
15lb Russian Blue cat, Drove my kitty from Florida to Texas with multiple updates and videos. Princess was made very comfortable and was very well taken care of. Moving is stressful enough I'm glad I found someone so dependable to transport my fur baby.
Falon was so sweet and amazing. We booked her to transport a rescue pup we adopted from TX to Tampa and she was fantastic. I would highly recommend booking Falon at Happy Fetch. Our rescue we adopted was very shy and timid and she was so great with him and brought him to us the very next day. She was sending pictures and giving updates and always easily accessible if I had any gyrations or needs. She is so good with the animals and we would definitely use her again. She treats the pets as her own not just as a transport. We loved her and she continues to keep in contact checking on our little pup and us. I give her 5 stars! Thank you Falon!
Excellent job handled dog with care and brought puppy in good condition and early best service
The service was good but I felt that need more communication. Also the payment method was weird . They said they accept all kinds and at the end only 2 types were accepted. It was ok overall but not what I read or expected.
Bryan was excellent to work with and a very strong communicator! He took my 5 year old cattle dog from SF to LA and it was a very pleasant experience. Highly recommend him for your transport needs.
Devin is the only pet transport I will use as long as he’s working. ⭐️⭐️⭐️⭐️⭐️🌟 I give him a 6th start. He drove my baby from Virginia to California and notified me the whole way. His concern, attention to detail, and caring nature are exactly what my dog needed and so did I. Thank you Devin. 12/10 recommendation!!!!!!!!
Jill took the time to answer all of my questions. She was super nice and helpful to me and Charlie. I was kept informed every step of the journey. I would recommend her to everyone! Super great person!!!!
Very nice and efficient, great experience
As a first time customer of Citizen Shipper, I was a little nervous about the transport of my pup to the airport. Howard helped to explain the process to me and was a consummate professional -- arriving early, being sweet to my fur baby, helping me with her crate and waiting while the airport agents processed her paperwork. Howard was kind enough to get a larger vehicle to accommodate her larger crate and all of our luggage. You can rest easy if you book with Howard!
Long long long trip cats were wet their blanket was soaked. Feel like they didn't get proper feeding when I text to see how they were no response no pictures like I asked Very disappointed this time . Used this service before with different driver and it was great these people were not great
Great communication!!