CitizenShipper Reviews:
What 76,669+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 76,669 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Newark, DE to Lindley, NY
Lois was lovely and very easy to work with. Great experience!
Shipment from Gilbert, AZ to Edwardsville, IL
They got my motorcycle shipped very fast from Arizona to Illinois. Communication was great too, lots of helpful information as well. No complaints on my end. Motorcycle arrived as it shouldâve, and everything went smooth. This was my first time using them, but theyâve got a lifetime customer from me. Thanks again!
Shipment from New Orleans, LA to Fresno, CA
Toni was amazing. Took great care of my priceless little girl. She arrived safe clean happy and content. I couldnât ask for more
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Shipment from Las Vegas, NV to Silsbee, TX
Fast delivery will keep you up to date on all issues, along with photos and regular progress updates.
Shipment from Medford, WI to San Diego, CA
Travis and Theresa did an amazing job transporting our 2 puppies from WI to CA. They ensured all precautions were taken for them and provided regular updates and tracking during the journey. In fact, their communication was above and beyond! We would definitely use them again in the future for any transportation needs.
Shipment from Boca Raton, FL to Chicago, IL
Very impressed by this service. Great communication and awesome flexibility!
Shipment from San Francisco, CA to Chicago, IL
Little Paws Empire did a fantastic job with all communications and got my medium-size (45 lb) pup happily and safely to Illinois from California. They sent me tons of picture/video updates throughout the trip. They were very sweet and my dog seemed to be in great hands!
Shipment from Canyon Lake, TX to Fountain, CO
Amazing experience with Adolph from The Chonk Badonk!! Lots of communication, pictures, videos, and tracking information. Iâm very happy with everything and glad they were able to help me on such short notice. 10/10!!
Shipment from Toledo, OH to Las Vegas, NV
Kelsey brought my dog from Ohio to California safely with regular picture updates. I would 100% recommend!
Shipment from Mission, TX to Tower Hill, IL
Thank you for the love and care you showed my puppy
Shipment from Petoskey, MI to Redondo Beach, CA
I was very anxious about the cross country trip for my cats, but Natale brought them safely and quickly. She provided many updates and pictures, and they were clearly well taken care of. I would definitely recommend Platinum Pet Transport and Natale to ship your pets.
Shipment from Reno, NV to Bay City, TX
âââââ Excellent Service from Safepaw Transportation We had a great experience with Safepaw Transportation. They transported our two Cane Corsos safely from California to Texas, and we were very pleased with their service from start to finish. They met all the agreed-upon terms, were very responsive, and consistently provided proper updates regarding both dogs throughout the transportation process. Their communication gave us peace of mind and showed that they genuinely cared about the safety and well-being of our dogs. It was a pleasure working with them, and we truly appreciate the professionalism and reliability they demonstrated. We would definitely recommend Safepaw Transportation to anyone looking for a trustworthy and dependable pet transportation service. Great work and thank you for taking such good care of our dogs! â Mason Dylan
Shipment from Marietta, GA to Pinehurst, GA
Terrance was wonderful! He was so accommodating, patient and helpful to me. I feel he went WAY above board when it came to his services transporting my new rescue staffy to me. He was perfectly on time. Unfortunately, I was not on time. He even drove 20 miles out of his way to make the meetup more convenient for ME! What a nice guy he is. I highly recommend Agape for transporting your beloved pets. It was TOTALLY my fault when things didnât go smoothly and heâll never know how much I appreciated his kindness and understanding of my foibles along the way. Other than MY OWN âduhâ mistakes, everything was PERFECT! Thank you, sir, you were great! Use Agape, you wonât be disappointed at all! I recommend Agape whole heartedlyâso does my new furbaby!
Shipment from Los Angeles, CA to Bloomington, IN
Moving your pet across the country comes with so many nerves. Kahu Delivery made me very comfortable upon initial bidding. I was extremely impressed with the level of communication throughout the entire journey. I highly recommending future booking!!
Shipment from Queens, NY to Dripping Springs, TX
We used Angie's services to transport our dog from New York to Austin. Angie picked him up from the airport and made sure to stay in constant contact with us the entire way. She sent us pictures and videos, and we could see how she cared for him and treated him with as much warmth and love as if he were her own. This gave us great peace of mind, and we felt he was in very safe hands. The trip went faster than expected, but she still made sure to make rest stops and stay overnight with him. We were so happy to work with Angie and highly recommend her!!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 76,669+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.