CitizenShipper Reviews:
What 976+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 976 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Edinburg, PA to Boston, MA
The best! So responsive, great with sending pics and videos! Pup delivery was perfect!
Shipment from Los Angeles, CA to Novato, CA
Absolutely a smooth and professional transition. Ricardo kept in touch and sent photos along the route. He was very accommodating and made everything easy. Highly recommend his services for your fur baby! 5 stars
Shipment from Ridgely, MD to Lemon Grove, CA
They were the best. They treated her with care and brought our Ellie to us with no problem thank you so much
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Shipment from Jacksonville, FL to Seattle, WA
Tony Tong! First of all, he is a delightful person, just delightful. So easy to work with, completely accommodating to our schedule and needs for transport. Second of all, after the way he delivered our 11-week-old puppy, I'd trust him with delivering a new-born child across the country, he is that good. Our puppy left her litter, the home she knew, drove with Tony to the airport, spent the night in a hotel with him, then flew from Florida to Seattle, and arrived perky, happy, calm, alert, darling - just perfect. Not even a tiny hint of being traumatized by all the changes. If you can engage Tony to transport your pet, you are lucky! Your pet is lucky! Thank you, Tony, thank you, thank you!!
Shipment from Las Vegas, NV to Orlando, FL
We had such a great experience transporting our dog, Tank, from Las Vegas to Orlando with Colleen. From start to finish, she was professional, reliable, and clearly cared about the dogs in her care. What really stood out was her communication. She sent multiple updates every day along with photos, which gave us so much peace of mind during a long trip. It was obvious from the pictures and updates that Tank was comfortable, well cared for, and genuinely happy while traveling with her. Moving a pet across the country can be stressful, but Colleen made the entire process feel easy and reassuring. Weâre so grateful for the care she gave Tank and wouldnât hesitate to recommend her to anyone needing pet transport.
Shipment from Phoenix, AZ to Clovis, CA
I am beyond pleased with the service that was provided. They transported my two senior bonded Jack Russell mixes from Arizona to California. They kept me notified consistently, answered any questions I may have had and my dogs arrived happy and healthy. This was the first time I have ever transported my animals, and they made the experience so much more comfortable than I couldâve imagined. You will not be disappointed if you choose them to transport your beloved pets. Thank you again so much you guys for all of your help.
Shipment from Mena, AR to Pembroke, MA
Absolutely amazing! he did such a wonderful job!!
Shipment from Houston, TX to East Hartford, CT
I had absolutely no problem with Express Pet. I was EXTREMELY nervous about this process, the idea of blindly trusting a stranger with your most prozed possession is nerve racking. But Rob, from Express Pet, reassured me that he would deliver as promise. He kept me updated throughout the entire process, and I am so so grateful for what they did. Thank you again.
Shipment from Winchendon, MA to Melrose, FL
Angie's transported our dog to his grandparents from MA to FL with great communication and care. We definitely recommend her professional services.
Shipment from Charlotte, NC to Brooklyn, NY
My plants arrived safe and sound!! Excellent care and communication throughout this experience. I am so grateful for this transportation and would 100% entrust him to transport anything. Thank you so much!!!!
Shipment from Madera, CA to Oakland, CA
Canceled on me and marked job as delivered
Shipment from Columbia, MO to Peoria, AZ
Not only did they get my pups to my house safely and securely, they brought their entire basket of toys, food, beds and grooming supplies with them as well. Great communication from the beginning when I asked all my questions before booking, until the end when they let me know they were 15 minutes away. Would highly recommend and would definitely use them again!
Shipment from Fort Myers, FL to Mohrsville, PA
We love Christina! She took such care of our precious Leah dog. Great care, compassion, and communication throughout the trip! We even got pictures and a video! Thanks for everything!! Highly recommend!
Shipment from Dover, DE to Los Angeles, CA
Stacie and Smith & Sons Pet Transport are amazing. I was worried about sending my daughter's dog to her in California. Stacie relieved some of my fears the moment I met her. Her personality and the love you can see that she has for pets is amazing. I was kept informed every step of the way. I received videos and pictures every day. Onyx arrived in California on the day promised. I would definitely recommend this company and if I ever had to have a pet transported again I would definitely use them.
Shipment from New York, NY to Fairfield, CT
AJ was the best dog transport experience possible for our aging black lab and nervous golden retriever.. He made the dogs feel loved and me feel comfortable putting them in his care. He kept me informed of his eta to me and then again when the Dogs arrived at destination. He went beyond to provide great service. Highly recommended.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 976+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.