CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
We've never had to do anything like this. Our family made a 2000mi move. Dawn made it a breeze to understand the logistics. And Ryan was really kind and straightforward at pickup and throughout the entire journey. Our boy (tall standard poodle) is really easy going, so we knew he wouldn't have many issues except for not being able to stretch out a lot while in the crate. (if you have a big dog, expect them to be a little stoved-up after riding several days) Overall, this family inspired our confidence and really performed a great service. I chose them over a gut feeling and super glad that I did. Would use again in a heartbeat.
She was very responsive and met her timeline. Highly recommend Jocelyn. She brought the puppy safe and healthy.
Margo was amazing - she took such good care of my dog! We appreciated the regular updates with pictures and videos. My pup had a hard time saying goodbye to her, which shows how great she was with my dog. She also made amazing time. All in all, a wonderful experience.
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Stacie was easy to communicate with and planned well. Our dog arrived safe, clean, and happy. I am very happy and would strongly recommend!
This experience was ABSOLUTE PERFECTION from start to finish. Fancy Paws provided superb communication every step of the way. The pet pickup was done exactly when we requested, several updates with photos were provided enroute, and the delivery was on time with a very satisfied customer. This was a truly GREAT experience. This was among the best business transactions that I have ever experienced. If you have the opportunity to use Fancy Paws, do not hesitate. I am so happy with how everything turned out. Thank you, Fancy Paws!!
Brian did a wonderful job transporting my 3 cats and dog. Kept us posted the entire trip. Thank you Brian for caring for our babies!
Was very happy with the service I received and will definitely use them again.
Steph took very good care of my fur baby and delivery her to me safely. She sent photos and text messages throughout the journey. Kept me posted on her traveling route. Thanks Steph.
I will be opening a dispute for the deposit. They were not communicative or professional. MIA for several days, I finally called and asked for an ETA and they said they would let me know within 15 min. No one did. No one responded to further texts or texts the next morning. When I reached out to citizen shipper about this, they reached out and the transport service FINALLY responded, they were argumentative, rude, unprofessional, and implied that a minor shin injury during a move that day was the reason they didn't ever get in touch and had not been in touch since. 0/10 do not recommend and do not feel comfortable sending my cat with them anymore. Also, they say they give a partial refund if you cancel (in this case it would be appropriate to process a full refund) but have refused to refund the $500 deposit I paid. Sketchy, unprofessional and have since blown me up with so many threatening messages that I was forced to block their number.
USA Puppies are totally awesome!!! And Joseph rocks!!! I can’t thank them enough for coming through at the last minute and transporting our last pup to their new owner during Easter weekend. Joseph was very polite and kept me updated from pick up to delivery. He took great care of customers furbaby and I’ll definitely be using them again. Thank you again USA Puppies and Joseph you get 10 stars ⭐️ !!!
Gina is the BEST!!! My cat, Charlie, rode in luxury. He had a spacious cage to himself. Gina communicated everyday with pictures and comments. The pictures showed that Charlie was doing fine. I was concerned about Charlie getting sick from the stress of the unknown for four days. He always got sick when I took him to a local cat sitter. When Charlie arrived, he was calm as before he left. Gina is professional and loves animals. I would definitely refer Gina for your pet transport. Thank you Gina
My small herd of large dogs arrived safe, happy and healthy. Shippers took great care of our furry family members as well as keeping in great contact with our nervous human selves on the other side.
Could not have asked for a better transport. Very diligent in informing us where they were and how they were acting.
Thank you for taking such great care in the transport of my kitties! I really appreciated all the photos you sent.
Cee was great! Communicated through out the trip and provided pictures everyday. Provide updates when weather took a turn that created delays. Would definitely use her again.