CitizenShipper Reviews:
What 75,120+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,120 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Palm Coast, FL to Clover, SC
Great person, trustworthy.
Shipment from Kingman, AZ to Metomen, WI
Great guy. Was not my animals but my neighbor and the animals were well cared for and as happy as cats in a moving vehicle can be. They even let him pet them. He worked with payment also. Highly recommend.
Shipment from Philadelphia, PA to Woodbridge, VA
Lois went above and beyond to make sure Orion had a smooth ride. She had very good communication and kept me posted. He arrived home happy and healthy. 10/10
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from St. Petersburg, FL to Queens, NY
Absolutely incredible from top to bottom. Not only was the communication excellent, but he also sent numerous pictures of my pup and provided constant updates throughout the drive on how he was doing. He made extra stops just to make sure my dog had plenty of opportunities to get out and walk. Drew is incredible he even shared his live location with us throughout the trip. Donāt hesitate to book him!
Shipment from Redding, CA to Stanfield, NC
Sending our pet by vehicle across country with a stranger was a scary idea. When our puppy saw that a stranger was trying to take her away, she was initially very unhappy. My wife and I were sad. However, from the photos we could see that after a very short time our puppy came to enjoy the trip and the time walking at the various stops. We relaxed. By the time our puppy arrived at her training home, she wanted to get back in the car and continue the trip. We 100% recommend Paws Door to Door! They stayed in contact, shared photos, and our puppy was truly happy.
Shipment from Salt Lake City, UT to Tampa, FL
A+ experience! 10/10 recommend. Very nice and understanding driver who kept me posted with pictures and videos the entire trip.
Shipment from Scottsdale, AZ to Nashville, TN
Connor loved this service and Iāll book them again!
Shipment from Lakeway, TX to New York, NY
Matt is exceptional. He transported Silver from Austin to NYC, caring for a sweet yet nervous pup and making her feel secure. Regular updates kept us connected and informed about Silver's wellbeing. He will be my go-to in the future. You can trust him completely.
Shipment from Greeley, CO to Old Town, ME
A&A transport was great. I was kind of anxious because my animals have never traveled without me. But I was provided with plenty of updates on how they were doing with pictures. I definitely recommend this company for your loved pets, they will take good care of them. Thanks again!
Shipment from Tampa, FL to Columbus, GA
I am so happy I went with Lisa! Upon arrival my dog went with her with no hesitation. That was a positive sign. She kept me updated, GPS location, videos and photos during the entire trip. This was a great experience. Lisaās professionalism and caring nature for my dog put me at ease and I will use her in the future.
Shipment from Boise, ID to Delray Beach, FL
I am extremely satisfied with the care the professionalism the kindness the remarkable degree of communication that took place and the speed in which they brought these two kids out here to Mom. Their price was very very reasonable considering the precious cargo they transported. They do it they deliver directly to the house with an amazing thing it was to look outside when I hadn't gotten light yet and there they were I'm just amazed very impressed and highly recommend them to anyone looking for somebody to transport their precious animals for them. It was well worth it waiting for other bids to come in a moment of clarity you might say because the first few days that came in after I posted were upwards of 3,800 more. They sent pictures along the trip what a wonderful experience that was.
Shipment from Chester, WV to Pittsburgh, PA
Ms Julie really helped us out on this one, she took our pup to the airport in Pennsylvania close to us and due to some changes she couldnāt fly out that day. So we went with the second option of our pup flying out of Texas, we asked ms Julie if she would help us out with getting our pup to Texas. She took her there safe and on time. She went from Pennsylvania to Texas. Took great care of her and kept us updated thru the travel as well. Thank you again ms Julie
Shipment from McDonough, GA to Rochester, NY
Professional, prompt service and easy to work with all around. Highly recommend!
Shipment from Fargo, ND to Kansas City, MO
Very satisfied with AVL Trasport! Stellar communication, accurate timing and very accommodating! Our pup had a great trip and we felt very comfortable with our driver. Thank you again!
Shipment from College Station, TX to Lincoln, NE
Easy to work with
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,120+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.