CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
I was so happy when I found this type of service online. I was moving from Idaho to California and I had 2 cats and 2 dogs. Becca gave me a good bid and she seemed to have a good amount of experience and a good rating. I had everything set up a few weeks in advance because I wanted to have the peace of mind with moving and all I wasnt going to have to stress about all my pets. I texted her a week before the move and just clarified she was for sure coming and told her I had no back up plan if she flaked out on me. She assured me my pets were in good hands and she would be there. Not even 24 hours before she was supposed to pick them up, it was late afternoon early evening the night before, she texts me and says she is having car problems and has to cancel. I was beyond frustrated! Imagine all the normal stresses that come with moving out of state and then to find out the night before you have to figure out how to get four animals there too! She did give me my deposit back right away which I was thankful for. I get that you can’t help if you have car problems but she should have figured out another way to make things right or at least set me up with another driver
Big thank you to Gina for her services! My 10 month old Pomsky Milo is a overall handful and she went above and beyond to ensure safety. She is extremely patient with every obstacle she faced throughout this trip. She provided updates and photos to help me through the fears and concerns. Do not hesitate to book her for your family needs! Thank you again!
Wes and Uncle Steve did a great job. They shared tracking info so that I could follow them to the minute. I highly recommend using Wes.
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Initial communication was great and I sincerely appreciate the pricing. Communication with the driver was a little bit difficult and there were several time delays due to weather etc. Overall it was a good experience and my new addition got here.
OMG I can't say enough about how wonderful Sharon was with Bailey pup! Constant communication, pics, and he was so comfortable with her! And she's so amazingly nice and kind. Her love for dogs really comes through! I would give her 10,0000 stars if that was an option!
Debbie was responsive and communicated throughout the whole journey, she kept me updated on her location and how my puppy is doing. I felt reassured that my pup was in good hands.
T&T are awesome! I was a nervous wreck with my dog flying from China to Chicago and they were so kind and patient with me. They picked him up from O’Hare and drove him to my family in Indiana. They took amazing care of my dog and showed him lots of love. They also kept me in the loop the whole way and sent lots of pictures. They knew I was nervous and did everything to reassure me that my dog would be fine. And, he was. Thank you Travis and Theresa! I highly recommend them!
one of the best people I’ve ever met. kept me updated everyday, took care of my babies so well! super caring and genuine. i love them and appreciate what they do! highly highly recommend!!!
Home Sweet Home is an amazing company and I would highly recommend them to anyone who is in need of pet transport. From the initial contact to delivery, Anthony was professional, caring and provided constant updates with photos and videos. We rescued a Golden Retriever from a rescue in PA to be delivered to our home in FL. It was a long journey. Anthony arrived early for pick up and kept us continuously updated. You can tell that he truly took great care of our fur baby!
The transaction of my arranging the transport of my P.T.S.D./ lifesaver dog was fluid and simple from the beginning. I received constant picture updates as it was much appreciated and relieved any prior paranoia I might of had. Thank You So much!!! I would recommend in a heart beat!! God bless🙏😇
Patricia was excellent, compassionate and she made a difficult situation easy. She was very knowledgeable, her attention to detail assist me when preparing to have Mom’s kitties, Olivia and Maggie transported to their new home. By the time I met Patricia Olivia and Maggie were so stressed from the car ride. Patricia’s calming and loving demeanor towards them immediately calmed them down. Thank you very much for everything. Anytime, one of my friends will need this type of service, I will definitely recommend Patricia!!!! She was AMAZING!!🤗
Couldn’t have asked for a better experience! Great communication and lots of updates along the way!
Marcie was fantastic! She was very caring. She texted me several times throughout the trip to provide me with updates. I would highly recommend her and I would definitely use her again.
So grateful. Great with communication and impressive with her timing. Thank you for safely delivering our sugar gliders.