CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
Shipment from Erie, PA to Savannah, GA
Communication was good. They did have some hiccups with their vehicle, but that was out of their control and they were able to keep me updated throughout the process, so i still chose to give 5 stars even though the drop off was 12 hours past the scheduled arrival. They are very sweet people and i can tell that they do really care about their job. I got plenty of pics and videos of my pup while she was on the way to me.
Shipment from Gordonville, PA to Hurley, NY
Thank you so much for bringing our puppy home! You were so kind and kept us well informed.
Shipment from The Villages, FL to Dartmouth, MA
In mid January 2026 I booked LFA Transport for my shetland sheepdog from Villages FL to Warwick RI on March 28. On March 28 the day of pickup, she cancelled on me. I had in mid January paid her $388.50, half the agreed to fee of $777. In addition to cancelling on me, for the past 3 months on numerous occasions I texted her and she never replied. To get a timely reply I needed to ask Citizen Shipper support to urge her to reply to my text questions. I have put one star only to get this review published otherwise it would have been no stars. I am now in the process of getting my $388.50 back very helpfully supported and assisted by Citizen Shipper's excellent support team. I don't wish to have my deposit stolen as it was with cancellation on the pickup day. That cancellation forced me to a chaotic literally last minute crisis of trying to get a rental car to drive myself and 4 months of luggage at 83 years old, 1200 miles as well as getting my dog transported. It has been a nightmare. She should not be hired and I will seek straightforward measures including legal to retrieve my stolen deposit.
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Shipment from Denver, CO to Portland, OR
I could not be happier. Bear was delivered early and was so well cared for. Great communication. I highly recommend Paws and Pathways transport!
Shipment from Indianapolis, IN to Port Angeles, WA
Hayley was wonderful! Great communication throughout. She took care of our 3 kitties and our large dog and made sure they arrived safe, sound, and happy to their new home. Plus, she did it in record time! Would totally recommend - four paws up :)
Shipment from Gardena, CA to Goochland, VA
Steven was extremely communicative throughout the whole process and our skittish girl was very comfortable with him on a long haul from CA to VA. He gave us peace of mind daily that she was safe and cared for!
Shipment from San Luis Obispo, CA to Chicago, IL
Brianna was incredible!! She transported our 70 lbs german shepherd from california to chicago and was extremely responsive and sent tons of pictures over the trip. Made us feel very comfortable the entire time. She took amazing care of our pup and we would book her again in a heartbeat if we ever need her services again!
Shipment from Britt, IA to Anna, TX
Ryan communicated wonderfully! I can tell that this is more than just a job for him, he loves what he does and the animals he works with. He brought my baby boy home quickly and he was well cared for. Can't recommend him enough.
Shipment from Delta, CO to Houston, TX
Amazing service and such genuine care. I truly appreciated the regular updates and sweet photos of my puppy. They really gave me peace of mind and made me smile. The driver also shared his location throughout the entire trip, which made me feel even more reassured knowing exactly where he was. I’m very grateful for such a thoughtful and attentive experience.
Shipment from Stuart, VA to East Wenatchee, WA
Jerred was the absolute best to work with. He treats every pet just like his own! If I had to do this all over again I would choose All Paws Aboard every time!
Shipment from Denver, CO to Seattle, WA
I had a great experience and my driver was wonderful. Very very quick pickup, good communication, no problems at all.
Shipment from League City, TX to Holly, MI
Very respectful on time and very communicative . If you guys need animals transport Maureen is the best !!
Shipment from Surprise, AZ to Georgetown, TX
Ms. Suzanne was incredibly patient with our 3 very anxious dogs. She went above and beyond to make sure they were clean and well taken care of even with some poo problems. We are forever grateful for her loving care while moving out of state. Thank you from the bottom of our hearts!!
Shipment from Jacksonville, FL to Lawton, OK
Worked with Sif through her anxiety during this trip, has plenty of experience with large dogs.