CitizenShipper Reviews:
What 75,454+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,454 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Conroe, TX to Mansfield, OH
Highly recommended. Matt transported our boat from TX to OH. He was very professional and provided videos along the way. He kept us updated on his progress. Thank you!!!
Shipment from Seattle, WA to Glen Burnie, MD
Great care and updates. I would use again.
Shipment from Los Angeles, CA to Las Vegas, NV
Carina and ZippaPet were absolutely fantastic. Communication was prompt and professional from booking all the way through delivery, and she took wonderful care of our English Bulldog on the trip from LA to Las Vegas. Pickup and drop-off were right on schedule, she kept us updated along the way, and our pup arrived happy, calm, and well looked after. Couldn't have asked for a smoother experience — highly recommend ZippaPet, and we'd absolutely book again!
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Shipment from Doraville, GA to Clarion, PA
Ashley took great care with our pup! Very flexible and awesome to work with. We highly recommend her! Thank you so much!
Shipment from Estill Springs, TN to Opelika, AL
Jadarius was exceptional! He kept me updated and handled my fur baby with care. He was great to work with and I’ll definitely book with him again. Thanks for your help!!
Shipment from Aragon, GA to Saint Ignatius, MT
Cee was the best ! Traveled so far so fast with other dogs! Grateful for her and grateful I got my dog to be later trained with service work
Shipment from Miami, FL to Denver, CO
Bill is absolutely amazing. He moved my four dogs cross country from Miami to Colorado and I would recommend him to everyone! He was in constant communication and I could always see his location. I got so many cute pictures and my dogs arrived so happy! Please use Bill for your pet transport needs. You won't regret it!
Shipment from Fritch, TX to Newport Beach, CA
Very easy to work with, communicates often and sent pics along the way! Highly recommend
Shipment from Burlington, CO to Macomb, MI
Heather was absolutely exceptional throughout every step of the process. If I could give her 100 stars, I would do it without hesitation. From our very first conversation to the final delivery, she demonstrated the highest level of professionalism, communication, and attention to detail. She made everything seamless, stress-free, and exceeded every expectation along the way. It’s rare to find someone so dedicated to providing outstanding service. I cannot recommend Heather highly enough and would gladly work with her again in the future.
Shipment from Galesburg, IL to Newnan, GA
Dear Elena, My family and I wanted to reach out and share how thankful we are to you for transporting our beloved dog from Illinois to Georgia. We are so grateful that she arrived safely. Thank you again for your help.🌞
Shipment from Honolulu, HI to Madison, AL
I really appreciate Tricia.Two days before I was set to leave on my trip, a company suddenly canceled my reservation! Luckily Tricia got in touch with me and sorted out all the problems in just two days. She's really professional!
Shipment from Redwood City, CA to Waltham, MA
Y2K Pet Transport was amazing. Clear and constant communication from pre-pickup all the way to delivery, with pictures and videos provided throughout the trip from San Francisco to Boston. I would recommend them to anyone!
Shipment from Ontario, CA to Shawnee, OK
Emily was amazing! I can't say enough wonderful things about her. She is a confident experienced transport nanny. She helped calm my nerves all around and she delivered my kitties safe and sound! I highly recommend her!
Shipment from Colorado Springs, CO to Great Falls, MT
It was so easy and not stressful at all they had no problem accommodating my work schedule definitely recommend.
Shipment from Priest River, ID to Renville, MN
She made great time, was very communicative every step of the way, including delays, and took great care of all three of our dogs!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,454+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.