CitizenShipper Reviews:
What 75,965+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,965 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Los Angeles, CA to Las Vegas, NV
Absolutely wonderful. Professional, on time, communicative, easy to work with. Can't express how thankful I am to Bryan for transporting my sick kitty while I was abroad!
Shipment from Brownsville, TX to Encinitas, CA
Hands down the best driver for our pets!!! Super kind and knowledgeable. I was terrified of doing this because one of my dogs is in pain from some terrible arthritis and the other one is a large ball of anxiety. He made sure to give me plenty of updates, made their space comfy and was just wonderful. Thanks for everything. My pups are back home and happy ad can be. My husband was even surprised at how hapoy they were because they often come back from boarding super crazy.
Shipment from Cumming, GA to Jackson, MS
I want to say how good your service is. We had to get my daughters 2 dogs from Atlanta to Mississippi quickly. You guys responded immediately and what an outstanding experience you gave us. Constant communication throughout the journey, updates, pitchers, etc. I would highly recommend you for any pet transportation needed. Thanks for taking such good care of them and delivering them safely.
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Shipment from Los Angeles, CA to McDonough, GA
Words cannot explain how amazing this experience was! B&T Transportation is everything you could ask for. Communication was amazing, pick up and drop off so smooth. Highly recommend!! Thank you B&T for bringing our two babies (cockatiel birds) to us with such care and safety. Truly amazing! ❤️
Shipment from Barrington, NJ to Riverton, UT
Great communication, seamless experience. Driver was incredible. Highly recommend.
Shipment from Saluda, SC to Waldorf, MD
⭐⭐⭐⭐⭐ We had a wonderful experience with Andrey and Waggin Wheels! Communication was excellent from start to finish, and I always felt confident that our puppy was in great hands. The care and attention given to her during transport was outstanding, and delivery was incredibly fast and smooth. Our puppy arrived happy, healthy, and very well taken care of. It’s clear Andrey truly cares about the animals he transports. I would absolutely recommend Andrey and Waggin Wheels to anyone looking for safe, reliable, and professional puppy transportation. We will definitely use them again!
Shipment from Baltic, OH to Rye, NY
Super helpful! Bill delivered my puppy safe and sound from Ohio to NY. The little guy was even sleeping when he arrived. 10/10
Shipment from Pomona, CA to Fort Campbell, KY
I recommend Tina, she did a phenomenal job transporting my French bulldog all the way from California to Kentucky! Kept me updated, and was very sweet throughout everything! Your animal will be in great hands! Can’t recommend her enough. 😊🙏❤️
Shipment from San Antonio, TX to Miami, FL
Shawn made my first time using Citizen Shipper super easy! He communicated well and sent updates throughout the trip. It was my first time using a ground transportation service and having my dog put on a cargo plane, and Shawn also has great experience with that. I would 1000% recommend him, and I am going to rebook when I need to have my pet sent back home.
Shipment from Katy, TX to Denton, TX
Tiffany was wonderful. Pick up was perfect and she had GPS tracking the whole way. I highly recommend her and GoGo. She brought me my new babygirl!
Shipment from Rowlett, TX to Mount Vernon, WA
Such excellent service; great communication and regular updates including photos, and our new family member is already settling in. Could not recommend them more highly.
Shipment from Chantilly, VA to Toledo, OH
What an amazing team, they kept us updated all the time and brought our two babies to our s from a long stressful travel. Thank you for everything
Shipment from Camden, NJ to Norman, OK
My experience with this company was amazing. They were so good at working with me and my budget and time frame. The driver was so nice and gave regular updates and photos of my new kitten. I’m so happy I decided to look for a service like this and found them by chance. It was more a 1400 mile drive. I was worried I was going to have to give up on such a n adorable baby but they made it possible. Thank you!
Shipment from Fairmont, WV to Davenport, FL
Trustworthy and reliable took great care of my BIG babies! Great communication, fast, and affordably priced!
Shipment from Milwaukee, WI to San Antonio, TX
Working with Hayley and her team was wonderful. They were courteous, professional and so caring. Our driver, Kris, shared pictures during the trip and answered any questions. I would highly recommend using Hayley VIPaws Express for your pet transport.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,965+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.