CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
FANTASTIC DRIVER!!!!!!!she took good care of my pup the whole was she was very very friendly and sweet. This was the greatest experience. She even stayed and chatted with me and my kids. Beautiful ❤️ heart Thank you so much.
They did an amazing job with transferring my 2 Doberman babies from Seattle to Tennessee. No lie I was nervous because I never used this site before. But they definitely made it easy to trust and not be as anxious. I was updated with pictures when they stopped. My boys were extremely happy to see me once they made it. They did a great job especially with my oldest that is more nervous. I didn’t see any signs of him being uncomfortable. I really appreciate them for making this a great experience for me and my 2 boys to relocate across the US . Thank you so much !
I cannot recommend Pawpurratzi highly enough for transport. They were extremely flexible, understanding, and easy to communicate with. They sent constant updates on our pet and treated her like she was one of their very own. They even left her at her destination with a sweet gift to help her settle in to her new life on the east coast. You will not be disappointed picking them for your transport service! They are beyond outstanding!!!
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Very knowledgeable on pet health. Picked up and delivered faster than anyone else even offered. He and his mom were very sweet when dropping off the new addition to our family. Thank you so much for taking such care with our new puppy!
Tatiana was great! She transported my elderly sister's very Skitty Kitty Cat from the West coast of US to the East coast via Delta Airlines so we could get her to where my sister was relocating quickly. She was very professional and very helpful with telling us what we needed to buy to transport her & how we needed to get her used to the carrier. It all went very well. I would recommend Tatiana to transport your pet.
Great service! Kept me updated all the way and worked with me when I had to change my pick up days! My puppy arrived very happy and he didn't seem stressed at all!
I wouldn’t trust this company to transport my bedside table lamp. If you’re looking for pet transport, I suggest you look elsewhere. While the driver did take good care of my pet, everything else was a total disaster. We specifically looked for a route that was leaving in the middle of the week for delivery on a Friday or Saturday. I feel as though a two day delivery window is pretty flexible. Upon booking this company, we were told that the pick up would be Wednesday or early Thursday. When the time arrived, it changed to late Thursday. Then it changed to early Friday. Then it changed to early Saturday. The worse part being that all of these changes were never communicated to me until I asked what was going on. This highly inconvenienced the breeder we were purchasing from as well as us. It then came to my attention that the individual I was communicating with was not the driver. Upon speaking to the driver, I learned that the person I was communicating with (the owner) and the driver were not on the same page at all. I was also advised that there is not a preset itinerary for the trips and that transports are added in the middle of the route which delays everyone’s pick up and delivery. The driver was very kind and did all she could to improve the situation. Overall, this made the process of getting our dog extremely inconvenient and stressful for no reason at all. It would have been much easier to make the 34 hour trip ourselves than deal with this company. Steer clear.
Excellent customer service from start to finish. They even kept my cat overnight to accommodate me! They were on time, kept me informed and took great care of my cat. Highly recommend using Pups On a Plane!
Awesome Awesome Awesome!!! I recommend them to anyone
I was extremely Satisfied! You ladies are the best! I really appreciate you!
This was cancelled, but this shipper is amazing!
Outstanding! She really cares about the well-being of the animal! Fee on the high side but worth every Dollar if you care about your animal !
Trusting your animals to travel across the country is hard, but Doug made us feel like we had pampered pets and they got the best treatment possible
This was an amazing experience! I had someone last minute cancel on me and other people who were just not quick in responding after I posted again. They were so quick to reply willing take my kennel I needed fly to Japan with an kept me updated with pictures and text. It was such a smooth experience and would book with my eyes closed next time. My husky arrived to me and had absolutely no stress was not shedding from bad anxiety which lets me know she was in great hands. Plus they literally would stop her at parks sometimes to run off some energy and that made me so happy to see because it was such a long ride. Thank you again !!!!!!!!
John is both professional and kind. He understands the importance of creating a soothing environment for furbaby He is taking to their forever home. We could not be more pleased. 10 stars! Thank you John for bringing us our new bundle of love.