CitizenShipper Reviews:
What 75,457+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,457 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Freeport, PA to Ashland, KY
Her and her Husband are wonderful peoplešÆ
Shipment from Denver, CO to Folsom, CA
Extremely responsive, ahead of schedule, and great to work with. Would and will use again!
Shipment from Royse City, TX to Gulfport, MS
They provide good communications and ran on time. Nice set up in their transport van and nice for animals. Was cold when the doors opened. Donna and driver were professional and had all the documents in order. Very happy with them and would absolutely utilize their services again.
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Shipment from San Diego, CA to Poway, CA
Absolutely outstanding service from start to finish! She was incredibly communicative throughout the entire transport, sending updates and photos along the way. Our dogs arrived safely and happily ā you could tell they were well cared for. She is professional, reliable, and clearly a true animal lover. We will 100% use her again and highly recommend her to anyone looking for a trustworthy pet transporter. Thank you so much!
Shipment from Miami, FL to New York, NY
The experience was bumpy unfortunately. Pickup day of my item was changed multiple times and then the carrier's truck broke down on the way to NY so my furniture was returned to FL. I then went away on holiday and was told not to get back in contact until I was home and ready for delivery. Then started receiving pressurizing messages saying the item needed to be delivered in the next few days or I would owe 300$+ in extra fees (?)...eventually it was delivered by 2 lovely guys from another company, but honestly the whole thing was stressful.
Shipment from Yuba City, CA to Waxahachie, TX
Patty cancelled with us the week of pickup, and communication beforehand was very poor. I've used citizen shipper before, and we were really disappointed with this. Booking with Patty is costing us hundreds more in the long run due to having to rebook this trip. Proceed with caution before booking.
Shipment from Washington, DC to Los Angeles, CA
Chris is the guy you want to drive your pup long distances. Not only is he extremely efficient and professional, but heās also an obvious dog lover who quickly bonded with my pup on their coast-to-coast trip from DC to LA. I donāt think youāll find a better experience anywhere, from the live stream to the regular status updates, not to mention the wonderful professional photosāPupcation is unmatched. Look no further.
Shipment from Royse City, TX to Gulfport, MS
Jeff and Donna were AMAZING to work with! They delivered two pups for us; an older dog and a puppy to two different families and did an great job getting the pups their safely, happy and well taken care of. Excellent communication and timely delivery. We will 100% use them again!
Shipment from Kissimmee, FL to Peoria, AZ
The driver Darrell was amazing and so communicative. He drove across the country with 10 week old puppies!!! That's no easy feat. Each day of driving he kept me up to date where they were and sent pictures of the puppies. Payment was seamless. All around wonderful experience! THANK YOU!!!
Shipment from Austin, TX to Aspen, CO
We couldnāt have asked for a better experience! Kahu Delivery was professional with great communication. We received videos and updates every few hours. Definitely will be using Kahu again. Would highly recommend to anyone who wants their dog in great hands!
Shipment from Boise, ID to Greenwood Village, CO
Patty did a wonderful job of delivering our dogs form Boise to Denver. She was very easy to work with accomodating both our schedule and the dogs! She sent us pictures along they way and kept the pups happy on the journey. We really appreciated it and would highly recommend her to others! Thanks Patty!!
Shipment from Elroy, WI to Spanaway, WA
Amazing communication! Lots of photos! Was amazing to my pets, best experience ever! Would use her again and again!
Shipment from Sarasota, FL to Lake Oswego, OR
Excellent service, highly recommend. Reliable transportation service. Our baby has happy and very well taken care of
Shipment from Fremont, CA to Ventura, CA
Once I got family coordinated. The whole process went very smoothly. Good communication before and during the trip. Cats seem as content as they can be under the circumstances.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,457+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.