CitizenShipper Reviews:
What 73,967+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 73,967 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Weatherford, TX to Quincy, MA
Recommend Liz and Judi team driver š They updated me during the trip and took good care of my chinchilla. My baby arrived safely. Thank you again!
Shipment from Tucson, AZ to Spokane, WA
Great communication, great with the dogs!
Shipment from Flagstaff, AZ to Nashville, TN
We needed a literal last minute transport for our 2 cats and it worked out perfectly that Concierge Pet Transport just happened to be in the exact area and the exact timing we needed transportation from AZ to TN. Everything couldnāt have worked out more perfectly!! I received frequent updates every few hours and cute photos of the cats, and they arrived on time even with driving through a storm. He had a roomy crate ready for them and everything. I will definitely recommend 10/10 for any pet transport needs and will use them for any future transport needs I have!
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Shipment from San Antonio, TX to Bothell, WA
Very satisfied with Lucas and his team. Always kept communication and made the whole process seamless. Highly recommend.
Shipment from Edison, NJ to Orlando, FL
Casey kept us informed the whole way! Excellent service.
Shipment from St. George, UT to Tampa, FL
I never knew this service was an option but it became a necessity when I added an Australian shepherd to my family and he lived in Utah and us in FL and he was too big to travel in cabin. I researched and found Citizenshipper.com & received bidsā¦ Peace Love Paws stood out not because of price (higher than median) but the professionalismā¦ once I connected with Emi I knew my gut was right! She completely put me at ease and throughout the journey which had delays from weather emergencies and then other travel weather and traffic setback Emi kept me informed through text and photos continuing my gut saying āsheās got thisā. She delivered my new angel safely and made sure the meeting with my seniors pups went smoothly ā¦ Please know Emi is a dream come true!! Great communication, very professional, proactive and a force of nature as a pet professional! Feeling blessed that she transported my precious cargo to me with love š©·
Shipment from Norco, CA to SeaTac, WA
Trusting people to transport your brand new puppy can be a very anxiety inducing but I hope this review can help ease some of the worries I had with using strangers online to handle not only our money, but the newest member of our fur family. Sean and Jenny were both great and lovely to work with. They were professional and very efficient in getting our puppy to use safely and, just as an extra bonus, fast! Thank you both again so much.
Shipment from Miami, FL to West Chester, PA
Out driver was GREAT. communication was top notch.
Shipment from Wayland, MI to New York, NY
Gloria and her husband were absolutely wonderful transporters! They safely transported our puppy from Michigan to New York and made the entire experience smooth and stress-free. They kept us updated throughout the trip by sharing their GPS route, along with frequent pictures and videos, which really helped us feel connected and reassured during the journey. You could truly see how much they cared, and they shared in the excitement of bringing our puppy home. Their communication, kindness, professionalism, and dedication were excellent from start to finish. We are so grateful for their help and would highly recommend them to anyone needing pet transportation.
Shipment from Charlottesville, VA to Fort Salonga, NY
I am really grateful and impressed by the service provided by Elena. As a very anxious pet owner, I couldn't have been happier. She clearly cared deeply about my dog and stopped frequently to walk her and give her water. She sent me photos and even offered to FaceTime with me so I could check in. I highly recommend using GuardianTail Transport.
Shipment from Hebron, KY to Avon, CT
Dave was great. Terrific communication and he obviously cares about the puppies heās transporting. He brought our new puppy up from Kentucky to New England and was great with her. She arrived happy and healthy! I can recommend him without reservation.
Shipment from Calimesa, CA to Jacksonville, FL
Truck was delivered and pick up as promised, per Mike. The only complaint is they do not offer door to door service for residential to residential we had to uber to both drop off and pick up locations that was inconvenient.
Shipment from Calimesa, CA to Jacksonville, FL
JoDee did an excellent job transporting my 2 pit bulls and cat from California to Florida. They arrived right on schedule. She provided updates and tracking from pick up to drop off. Communication was excellent as well. I would highly recommend her for transportation services.
Shipment from Indianapolis, IN to Huntington Beach, CA
Benjamin was great, solid service and provided photos throughout the trip.
Shipment from Indianapolis, IN to Fountain Valley, CA
Benjamin and Tracy did a wonderful job with Penny. They kept me in the loop everyday, sent updates and photos and videos. I was really impressed by their level of care and I would 100% recommend them to anyone who needs a pet transported. Their communication from start to finish was amazing and I was really nervous about doing a cross country transport and wanted to make sure my dog was safe and cared for and she absolutely was! They understood that she has separation anxiety and took the utmost care in making sure she felt comfortable and safe. Benjamin and Tracy transport rescue dogs that likely have trauma and I felt super comfortable with them taking care of my Penny.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 73,967+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.