CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
5 lbs Miniature American Shepherd from Springfield, MO to Rock Creek, OH (830 mi)
Although no fault of my own on not asking Angie when she would be here with my puppy. (I had assumed driving the 12 hours) Angie responded quickly on each text message and sent pictures of my puppy! My puppy was clean and was the sweetest when he arrived! Angie was super nice when I finally got to meet her in person! I would use her again!
7 lbs Goldendoodle from West Hollywood, CA to Happy Valley, OR (963 mi)
Olha is a lifesaver. We had a transporter cancel on us last minute so we were pretty bummed out. But Olha made the whole process easy for us. Sheās responsive and communivates clearly. The regular updates are a plus and you and you can sense her genuine love for animals. I am definitely putting her on the top of my list of people to reach out to for jobs like these.
5 lbs Shih Tzu from Hartville, MO to Parker, CO (778 mi)
Very satisfied with the whole process! Andy & Jana are friendly & amazing people! They kept me informed the whole trip, with texts & pictures! They answered any questions I had! Iād recommend them to anyone looking for an affordable & easy process! I will use them again, if I ever need another animal transport! Thanks again, Andy & Jana! š
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24 lbs Shih Tzu from Bonita Springs, FL to Fishers, IN (1152 mi)
Veronica was wonderful. We have never had to move a dog before and weāre nervous about the process. My mother in law was moving from Florida to Indiana and we needed a way to get her 25lb dog there. Veronica was very organized, very communicative and kept us posted via text and photos every step the way. She shared her location with us from the moment she picked up my mother in lawās dog until she arrived at the destination a day and a half later. She checked in midweek before the scheduled trip which gave us confidence that she was on top of things. She was also willing to drive my mother in lawās car so we didnāt have to ship that separately. Great experience from start to finish! Highly recommend Veronica!
68 lbs Labrador Retriever from Homestead, FL to Loxahatchee Groves, FL (110 mi)
Iām not sure why he would ever receive a negative review. Iām so glad I chose him. From the very beginning, everything was straightforward and easy. He was flexible, communicative, and clear about what to expect. He responded promptly every time and kept me updated from start to finish. He sent pictures along the way and made sure my boys were comfortable, safe, and well cared for throughout the trip. Truly couldnāt have asked for a better driver. Thank you so much! āŗļø
53 lbs Australian Shepherd from Flagstaff, AZ to Garden City, NY (2369 mi)
Exceeded expectations, frequent images and updates along the route. Would not hesitate to recommend!
65 lbs Golden Retriever from Oxford, NC to Blue Bell, PA (377 mi)
Jacob was awesome. He took extra special care of my dog on delivery and arrived when he said he would. He also gave me updates on the way as well as stopped to allow my golden retriever to go to the bathroom. I couldn't rave more about a delivery person. Thank you so much!!!
15 lbs Pitt Bull Terrier from West Palm Beach, FL to Philadelphia, PA (1126 mi)
Great communication!!!!!
35 lbs German Shepherd Dog from Jerome, MI to Peyton, CO (1225 mi)
Highly recommend this company! I was super nervous about trying to find someone to ship my furbaby as it seems like there are so many scammers out there. Brian is legit and will take excellent care of your baby. He stays in touch, sends photos along the trip, responded promptly to all my texts and picked up and delivered on time. My pup arrived clean and was very happy. A really professional and quality shipper that I would definitely use again!
40 lbs Samoyed from York Springs, PA to Aurora, CO (1651 mi)
We loved her GPS tracking feature so we could watch where are dog was on her journey. She always responded to messages right away and kept us up to date on her travels. A great driver who you could tell enjoys what she does.
Pets and Animals from Lenoir, NC to Tampa, FL (647 mi)
My driver was extremely nice. It was very pleasant to work with. He is very trustworthy. He took great care of my little bird.
13 lbs Mixed Breed from Valparaiso, FL to Comfort, TX (823 mi)
I recently hired Sam to transport my dogs, Peach and Tater Tot, and I couldnāt be happier with how it turned out! The driver was super professional, very kind, and you could tell hereally cared about the dogsā comfort and safety the whole way. Everything went smoothly from start to finish. Iād definitely rate it a 10 out of 10 and would recommend it to anyone who needs a reliable pet transportation service!
53 lbs Australian Shepherd from Bristol, RI to Scottsdale, AZ (2615 mi)
I couldnāt be more pleased with 4 K. Samantha and Kevin were perfect. They drove 2400 miles in 2/12 days, and sent pictures and commentary several times a day to let me know that my 14 year old Aussie was doing fine. I knew from the minute I met them that Jagger would have a good trip and I was not disappointed. I highly recommend them!
30 lbs Golden Retriever from Madison, OH to Sierra Vista, AZ (2073 mi)
I have never shipped a pet before like this and it was scary and new. The peace of mind from using citizen shipper and reading all the ratings from Sara eased my mind. The process is so easy and streamlined! Sara is phenomenal to work with. She sent me photos every few hours and the best part was being able to track real time using the GPS app she provided! It was all around an amazing experience. Sheās professional and it shows she really cares about the dogs. She treated my little golden retriever puppy as if he was her own and I truly appreciated that. She was very communicative to my needs - and was very prompt with responses when I was text her. (She even provides her cell phone number) I will absolutely be recommending this process to friends if any of them ever need to transport their own puppies. And this brought my new best friend to me. Thank you Sara!!
15 lbs Standard Poodle from Milford, NE to Cody, WY (806 mi)
Richard and Linda were great to work with! They were very communicative throughout the entire process. Thank you for helping make the process so smooth!