CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
We were terrified to send a 6 month old Golden Retriever with a stranger for four days. Our fears were misplaced. It was a wonderful experience. Everything perfect. Best service experience I’ve ever had. Truly. Very grateful to these good people. I know this sounds over the top, but it was just such a relief to have everything go so well.
This was my first time using ground transportation for an 8 week old puppy, so naturally I was nervous. Hannah put me at ease from the start. Communication was great and the puppy was delivered to its new owners safe and happy. I will definitely use this company for future needs.
Nothing stopped this shipper. She dealt with closed interstates (plural), horrible weather, re-routes on top of re-routes and foggy back-back roads to safely delivery the kitty. Kitty arrives in great good spirits and I could not be more grateful.
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Please think twice before trusting Fur De Lis transport service with your animal. We booked them through CitizenShip. Lucy was transported from Texas to North Carolina, which took 5 days. Upon her arrival, she was covered in her own feces and absolutely reeked. It took me 3+ hours to bathe her and her remove the caked stool from her fur, in addition to the seemingly permanent urine stain that is on her left buttocks. She also had pressure wounds on her extremities and buttocks, was unable to sit/lay down without pain. It's clear that no humane consideration was taken for this animal during the transport. In addition to this, the driver requested payment PRIOR to arriving with Lucy. I rushed her to the vet, where the vet advised her buttocks had be "scorched" from sitting in her own urine/stool for an extended period of time. She is now taking pain medication, antibiotics by mouth as well as antibiotic ointment - which will be required for the next TWO WEEKS. After incurring an expensive vet bill, I reached out to the owners of this company, who took no responsibility and claimed they "didn't know what happened." I'm horrified the way my dog was treated.
Desiree made an amazing job to get our pet home safely. They arrived before 2am, braving some down pour and traffic along the way but still fulfilled her task. Our pet likes her! Thank you Des, you were wonderful! Highly recommended!
rita was amazing! communication was awesome, from before pickup to drop off! she took good care of my pups & provided updates along the way. i'm so thankful for her, for getting my furbabies to me swiftly & safe. THANKS RITA, so much ❤️
Hands down the best in all aspects, I will be using this company again and highly recommend
Excellent and so fast! Our dog Alex arrived happy and could tell he was well loved! Appreciate you Little Paws Travelers for amazing service. The videos, photos and location was a lovely touch!
Pam was amazing! I was nervous about transporting our new pup using a transport service, but as soon as I talked to Pam I knew we had made a good choice. She sent multiple updates and pictures everyday of the trip. I felt like she made safety a priority and made plenty of stops for our pup! I am so grateful that she was able to help us get our pup home from Montana to Arizona without any problems. She is wonderful and kind. Her communication was top notch. I would definitely trust Pam transporting your pet.
Truly such a good service, my pet was so well taken care of and arrived happy and healthy. The live tracking and communication is fantastic, I fully recommend! Thank you again
I cannot express how much I appreciate AJ's help with Maggie. Due to unforeseen circumstances, the plans for our move changed last minute and AJ was able to pick Maggie up not only on a more convenient day, but also delivered her within the estimated timeframe with updates and videos upon request. She loved him, and knew that he was a good person immediately upon meeting him. My spouse was very impressed with how she acted around him at the time of drop-off, and we believe she was extremely well cared for. Thank you endlessly AJ!!!
I was sent pictures every day. Knowledgeable about dogs and training. Trustworthy. His kids in the military. I’ll use him again.
Joshua and Byron were amazing! They sent me updates and pictures often. I can’t recommend this company enough. You’re are truly top notch.
Very satisfied! Our dachshund was picked up right on time and delivered well ahead of schedule!:). Chris took excellent care of our boy, we couldn't be happier with how everything went! Appreciate!! 😊
Tricia recently helped transport our corgi puppy from Southern California to Manhattan, NY — and we couldn't be more pleased with the experience. Tricia handled every step of the journey with care and professionalism. Throughout the entire trip, Tricia made sure our pup was safe, comfortable, and well cared for. Her communication was excellent and it gave us tremendous peace of mind knowing our puppy was in such good hands. We’re incredibly grateful to Tricia and will absolutely use her services again in the future. Highly recommended!