CitizenShipper Customer Reviews:
Real Stories, Transparent Feedback

Where do I begin? I’ve used the same shipper for quite some time. So choosing a new shipper was no easy feat! That and the puppies I was having shipped were not only very precious to me, but incredibly expensive. So finding someone I could trust, with their well being and also with them getting to me, was a bit nerve wrecking. However, Courtney was exceptional on every level! Not only did she come through last minute, but she also met all of my needs! She picked up two puppies for me and delivered them to me, in the same day. These pups are good 8-9hours from. So that was very impressive! She also made sure to avoid any allergens that could harm me (as I’ve got lots of allergens). Thankfully, she is not a smoker. So I did not have to worry about my puppies breathing smoke, nor smelling like it. She also made sure to send me many updates along the way-which was amazing. If you’re looking for a trustworthy, dog loving, respectful shipper-Courtney is definitely the lady for the job! Thank you again Courtney! God bless!

Extremely satisfied. Fast delivery, great communication. Thank you, Jeffrey!

Many many thanks to this duo who transported our dog across the country in record time. Along with photos and videos every 3 or 4 hours, they also provided a link through Google maps so I could track their progress across the country in real time - so reassuring. I'm grateful for the door to door service they gave me, despite having to pick up way off the beaten track in the middle of nowhere in Wyoming. My dog bounded out of their car with a big smile on his face. He clearly had a good time. Don't hesitate to book Little Paws Travelers. I know I'll be using them again!

Janet’s is an ANGEL. Sadie has anxiety from a horrible past with previous owners. When I adopted her Jeanette got my Sadie safely here for an affordable price, she was flexible, updated me along the way, and cared for my girl as if she was her own. Referring her to everyone with similar needs.

I was extremely satisfied. Ashley was efficient and conscientious throughout, and fully understood how to transport two cats without getting her second seat resold, which was of course needed for the second cat. She sent photos throughout so I never doubted that cats were well cared for.

Cee was great at transporting my 3 cats. She is responsive and flexible with her schedule. I have no complaints.

Heather was fantastic. She was incredibly communicative and gave us frequent updates and pictures (where our dog looked very comfortable and happy). She took excellent care of our dog and I hope to use her again for any future pet transportation.

They did great! Got Him to me in one piece! And they took such cute photos!

Jason was easy to work with, had a reasonable rate, and communication was easy. Driver communicated well, and worked with us for our meet up location. Definitely recommend, and would go through Jason again if we need a transport in the future.

AWESOME experience. Needed to get my daughter’s dog from Texas to Montana. She took great care of our pet and sent us video updates of the trip and reports on how he was doing. Highly recommend.

These guys were amazing!! We did have a little mix up at the beginning but he was more than patient with me and even called me to clear it up! Very good communication and was on time!!

I hired this company to transport a 350-pound massage chair from NYC to Virginia. All the details were clearly laid out in my job listing, including the fact that the mover would be fully responsible for both loading and unloading the item. After a few back-and-forth messages, Pegas acknowledged the requirements and even increased the price, confirming that the new rate included full service — loading and unloading handled by them. I agreed and booked the job under those clear terms. Let me be very clear: this was NOT the service I received. Yes, the driver was communicative, pleasant and arrived on time, but that is where the positives end. Here’s what went wrong: • The driver arrived two hours early, despite me explicitly telling him the building could not allow freight elevator access before 9am. He showed up at 8am, saying he’d arrive at 10. Not a huge deal, but the disregard for specific instructions set the tone. • He came with NO equipment. No dolly, no ramp— nothing. He literally showed up in flip flops to move a 350-pound massage chair. • I had two separate phone conversations with the driver before the move, explaining that no one would be available to help and that he needed to come prepared to handle the job himself. He acknowledged that and still arrived unprepared. • As a result, my sister (who was there at pickup) had to scramble to find workers from the building and pay them out of pocket to help load the chair. That’s completely unacceptable. • At delivery, he once again had no help and no plan for how to unload the chair. My husband and I had to leave work to meet him and help unload the chair ourselves — which is not what we paid for. To make matters worse, the pricing turned into a mess. I had already paid portion of the cost prior to the move and was told the remaining would go to the driver. However, the driver demanded more than the difference I owed, which is not only incorrect, but outrageous given that he did not provide the full service I paid extra for. When I called the company, they said the extra $50 was for “insurance” — something that was never explained in advance. It felt like an upsell scam at the finish line. In the end, I paid the driver just to get him out of my home. I still don’t know if the company is shady, the driver is shady, or both — but this was a completely unprofessional and frustrating experience from start to finish. It was clear that Pegas failed to assign this job to a driver with the proper equipment, experience, or preparation. Either the dispatcher didn't communicate the job requirements or they ignored them altogether. Bottom line: I paid for a full-service move and ended up having to find and pay extra help myself, take off work, and do the job I hired someone else to do. This is NOT how you run a business. Do yourself a favor — avoid this company at all costs.

We had an amazing experience with Rachel Blair for our door-to-door pet delivery! From start to finish, she was incredibly communicative—keeping us updated throughout the entire trip and sending us pictures of our puppy along the way. It gave us so much peace of mind to see how well he was being cared for. He looked happy, relaxed, and clearly in great hands. We knew he would be arriving a day earlier, and we were completely fine with that. Rachel even worked with us so we didn’t have to receive the puppy overnight—she made it possible for us to get him first thing the next morning, which we really appreciated. She was flexible, professional, and kind. Highly recommend her to anyone looking for a safe, reliable, and caring transporter. Thank you, Rachel!

Amanda is the best! She brought our new puppy all the way across the country with amazing care! Due to an unforeseen family emergency, I had to reschedule our original delivery date. Amanda was so accommodating to change her schedule for us. On delivery day she gave a lot of updates and pictures of our puppy on her adventure. Our puppy was delivered safe and sound. I highly recommend Amanda if you are in need of your pets being transported!

I cannot say enough good things about the incredible team that transported our 6-month-old German Shepherd puppy from New York to Evansville, IN. This wasn’t just a routine trip — this was a rescue. The pup came from a situation where she was being mistreated, and the moment she met the drivers, she immediately trusted them. That says everything. The drivers were extremely friendly, compassionate, and professional. They treated her with such kindness that when she arrived, she didn’t want them to leave — she even tried to follow them back to the car! It was clear they made her feel safe and loved the entire journey. They were also very flexible and accommodating on short notice. Communication was top-notch: they responded quickly, sent photos at every stop, and even shared their live location throughout the trip so I could follow their progress in real time. This was a truly exceptional experience, and I would absolutely recommend them to anyone looking for safe, caring, and reliable pet transport. Thank you so much for giving our rescue pup such a positive start to her new life!