CitizenShipper Reviews:
What 80,632+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 80,632 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Los Angeles, CA to Covington, WA
Bradley was an incredible transport! We were in a unique situation where we needed to get our foster dog, Rex, from LA to Washington to his forever home! I explained the situation to Bradley and he shared how much he loved helping fluffy family members get to their furever home. Bradley was super communicative the entire trip, sending us photos and videos at every stop. We felt Rex was in good hands the entire journey! Thank you Bradley for your excellent care!!
Shipment from Hanover Park, IL to Venice, FL
Fast and friendly. Treats your pet like their own.
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Richmond, IN to Manitowoc, WI
They where super amazing with my xolo boy and where so great with keeping him clean even when he got car sick
Shipment from Newcomerstown, OH to Manitowoc, WI
Amazing on time and very great with my pups! Highly recommend!
Shipment from Arab, AL to Midlothian, VA
Casey was great to work with. She was nice, on time, and kept us updated through the journey. I will definitely use Casey on our next transport!
Shipment from New York, NY to Pflugerville, TX
Matt was amazing - Baxter had been adopted up in NY; however it didn’t work out. Baxter was scared and unsure when Matt picked him up. While driving Matt continued to talk to Baxter and reassure him. During the drive Baxter was comforted and cared for. Matt sent videos and pictures of the trip along the way. I would absolutely recommend Matt if you need transportation for a dog precious to you.
Shipment from Ormond Beach, FL to Delray Beach, FL
Sha-Pet and her team went above and beyond to make sure my Persian kitten was delivered to me safe and sound and on my time frame! They kept in touch with me and the seller all along the way. I appreciate such professional customer assistance and recommend 100% ! Thank you! Drive safe, -Carol
Shipment from Harrisburg, PA to Morrisville, NC
Lois was a joy to work with. She provided updates along the transport process. My Harlei-Skye arrived safely❣️
Shipment from Visalia, CA to Herriman, UT
Hayley was amazing to work with. From the moment she picked up our pup she kept me updated, sent me pictures. She loves the animals and they love her.
Shipment from Latham, NY to Los Angeles, CA
Great communication, friendly through and through, and very hardworking. Paul made me feel confident and safe throughout the process of shipping my dog Ruby from NY->CA. 10/10 would recommend. Thanks Paul!
Shipment from El Paso, TX to Alexandria, VA
My family is so happy with Christina! She provided the best experience possible for my family’s cats. She gave us real time gps tracking, updates every few hours via Tex and pictures. I was astonished at how well my cats adapted to the two day trip. Christina pampered them and made my family feel at ease. Since we are a military family and expect a few cross country “moves”, we will definitely be looking for Christina again in the future.
Shipment from San Diego, CA to Roanoke, VA
Christina and Daniel were AMAZING!!!! They picked my doggos up in San Diego CA and drove them all the way to Roanoke VA in TWO DAYS. And they were so good with updating me and sending me pictures any time the dogs ate/went to the bathroom or stopped for a break. My dogs have never done a cross country trip like this before so I was incredibly nervous but they genuinely made it so stress free and easy. I already asked for them to transport my babies again when it’s time for them to come back to Cali ❤️ thank you guys so much!!
Shipment from Houston, TX to Alcoa, TN
Bradley was AWESOME! Clear, concise communication, very professional and caring with our 3 Large cats on a 17 hour transport, Bradley was current with updates and delivered safely from Houston to Tennessee with expertise. I can't praise him high enough, truly trusted him with our family members and he was and is the best choice! Thank you Bradley🙏🏻
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 80,632+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.