CitizenShipper Reviews:
What 74,114+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 74,114 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Youngstown, OH to San Angelo, TX
Kara provided excellent care and quick delivery of our dog on a long trip across several states. She kept in touch and sent frequent updates and pictures. Would recommend!
Shipment from Oakland Park, FL to Nutley, NJ
Amazing!! Super sweet and did amazing with my German shepherd.
Shipment from Portland, ME to Little Rock, AR
Valeta was amazing! She was prompt for pick-up and got my Jobie delivered to my sister QUICKLY! She sent fun pictures along the way and was very responsive to my texts. You definitely won't regret hiring Valeta!
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Shipment from Hot Springs, MT to Miami, FL
We canât say enough good things about Samantha. She took our three dogs from Montana to Florida. She was understanding about our fears and went above and beyond to accommodate our petsâ needs and to communicate with texts and pictures. We would hire her again in a heartbeat!
Shipment from Lynchburg, VA to Port Orange, FL
Long few days waiting. Car problems so pick up was next early morning, due to delivery would of been way to late at night. Puppy did not arrive to me until 8 pm. Pick up was 6:30. Ran into accidents on route from Virginia to Port orange. FL. 1 pic of him taking her out, after I texted him, stating she needs to go by now. 2nd Pic, last one, in crate/car with pee pads. Did not like that. He was told no pee pads in crate. She arrived tired of course, stressed, shaking and did potty as soon as she arrived in our home. Nice guy, when met him. I just do not feel puppy, 7 lb,...8 months old, got out enough, 1 time in 13 1/2 hours. I guess problems do occur so I did rate him a 4.
Shipment from Albany, NY to Washington, DC
Adam and Kira are phenomenal humans. They showed up on time and came with a van and kennel for my pupâs solo trip from Albany, NY to Washington, DC. Adam was very communicative throughout and dropped Athena off without a hitch. Would absolutely recommend and ship with him again.
Shipment from Clearlake Oaks, CA to Corona, CA
Wonderful experience! He had great communication skills, price flexible, and updated us with the pictures/ETA 100% recommend! Thank you for making the experience of transporting my new pup as peaceful as possible!!!
Shipment from Manhattan, KS to Collierville, TN
Would book her again no hesitation!! Great communicator!! Great with animals, 10 hours drive and my cat was In a perfect shape
Shipment from Verona, WI to Durham, NC
Tricia brought two of my kittens from WI to NC. It has been an incredibly stress-free process where my kittens went on the plane but they seemed to be absolutely ok with the process and started settling into their new home the day they get there, indicating how well Tricia handled them. Tricia has been immensely helpful with answering all the questions I have, address any concerns and the flight went smoothly so thank you Tricia!
Shipment from Dulles, VA to Morrisville, NC
Covered by Grace, literally our pets were covered by grace with Whitney. An angel who brought our pets home after a 36 hour trip from South Africa, such a distance in the middle of the night. What a blessing that Whitney could guide us through. Thank you citizenshipper for providing this safe service
Shipment from Portland, OR to Phoenix, AZ
Kevin did outstanding and made great time with our little Taiko. She was delivered on time with no issues. Thank you so much, Kevin for everything.
Shipment from Dallas, TX to Elk Grove, CA
Andrew was the absolute best!! He gave photo and text updates from beginning to end and reassured us every step of the way. 100% recommend him for animal transport! Thanks again Andrew
Shipment from Lexington, VA to Valrico, FL
Excellent communication and very professional service. My dog arrived safely and was well taken care of during the trip. I highly recommend them to anyone looking for reliable pet transportation.
Shipment from Citra, FL to Sunderland, VT
Arne accepted our offer to transport my aunt's dog, Rosie from Florida all the way up to Vermont and had Rosie at our doorstep in under 24 hours! He was communicative the whole way, and it is so apparent how much he loves animals, and cares for them. I recommend Arne whole-heartedly for transporting your pet!
Shipment from Spring, TX to San Antonio, TX
Charlee did a great job with transporting my dog. She explained the process well, kept in good communication on the simple logistics, and was on time for pickup/drop-off. Very pleased with the service she provided.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 74,114+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.