CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
19 lbs Goldendoodle from Columbus, OH to Cambridge, MA (762 mi)
Terrific experience. We were able to track our pups all the way to Boston and received pictures along the way. Bill was responsible, quick to reply, and friendly! We will recommend him in the future. Thanks!
18 lbs Mixed Breed from Orlando, FL to Manor, TX (1123 mi)
MPTransport was amazing from pickup to delivery! They took great care of my anxious 9 year old dog from Florida to Texas. They gave me text and picture updates along the way and kept me up to speed with their ETA and how the drive was going. My dog was delivered happy and healthy and I could tell she trusted the MPTransport team. It means so much to me that I can trust MPTransport for all future transport needs. I would highly recommend them to anyone!!
8 lbs Miniature Poodle from Ethridge, TN to Attleboro, MA (1156 mi)
Arne was amazing!! He transported my 10 wk old mini pinscher Abe, i was a little skeptical about booking with citizenshipper but working with Arne was a blessing he kept me updated about my pup the whole time from when he left to when he picked up my lil man and to when he dropped him off!! i wouldn’t want anyone else driving my pups if you need transportation BOOK ARNE❤️
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55 lbs Labrador Retriever from Apple Valley, MN to Queen Creek, AZ (1624 mi)
Rita was great! She was on time, sent regular updates, and took great care of our dog.
45 lbs Labrador Retriever from Dallas, TX to Port Charlotte, FL (1234 mi)
Kelly transported our newly adopted, but never met, rescue from Dallas to Port Charlotte, Fl. I was very nervous about the adoption in the first place since we had never met the little guy. But Kelly was reassuring and calm through all communication which really helped my anxiety. She was easy to work with and made the whole process a very positive experience. Thank you, Kelly, for delivering Finn, previously known as King. PS, he smells a lot better now.
21 lbs Pembroke Welsh Corgi from Baker, CA to Anaheim, CA (165 mi)
Delivered my baby safely
45 lbs Border Collie from Tiskilwa, IL to Omaha, NE (392 mi)
Easy to communicate !
45 lbs Great Dane from San Antonio, TX to Conway, SC (1333 mi)
Landin was amazing! You can see how much he truly cares for your dog. He communicated, he loved and provided a safe environment the entire 2 day trip. He even gave Goliath love before he left. Highly recommend him to care for your pets travel needs.
80 lbs Golden Retriever from Fairfax, VA to Casselberry, FL (838 mi)
Omar was excellent with our two golden retrievers! Pick up and delivery right on time door to door! Highly recommend!
15 lbs Australian Shepherd from Marion, IN to Red Springs, NC (679 mi)
Alex was exceptional! She provided updates throughout our puppy’s journey! She was on time and professional! Thanks Alex!
22 lbs Shih Tzu from Fort Pierce, FL to Piscataway, NJ (1137 mi)
I was a apprehensive using a transportation Co. until I talked with the staff and crew at Smith and Sons pet Transportation they made me feel comfortable as they drove my new Shih Zhu from Florida to New Jersey they kept in touch w me all the way here and arrived on time. I was so excited that I hug the driver first and thank her before she handed me Oreo. I highly recommend them for your puppy transport.
Other Motorcycles from Centerville, UT to Seattle, WA (834 mi)
This was not a good experience. The story is long, but the shortest version is that Capital Logistics contracted with another company to do the shipping. They put a driver on who throughout the trip had his truck break down multiple times, resulting in an over 24hr delay in the arrival of my bike from their first reported time for delivery. I was told I absolutely had to be present to receive the bike even though they changed the arrival time 6 times during that 24-hour delay. I was told I would receive regular updates and pictures, none of which I got until I asked for them multiple times. After the first 2 failed delivery times, I was told that they would essentially abandon the bike by my house and “hide the key,” if I was not there to receive it, so I was forced to cancel all my plans again for the day. I then spent over 6 hours sitting and waiting while 4 additional different estimated times came and went without getting an update from either Capital logistics, the driver, or the dispatcher unless I asked for one. Finally, at 7p, 24 hours after the original given delivery time window, it was delivered and while I had to walk a block and a half to where the driver chose to park, he was professional and cordial, though not even the slightest bit apologetic. I was told midway through all this ridiculousness that while they were “sorry” they had no intention of compensating me for their numerous breakdowns and delays that led to me cancelling several plans and wasting most of my only days off. When I reported this was unacceptable and that at minimum then they would be getting a negative review, I was accused of being unfair, and Capital logistics then blamed the dispatch/driver, the dispatch blamed capital logistics. The driver was an was not a native English speaker which led to several very frustrating exchanges. I was repeatedly asked by capital logistics and the drivers dispatch to stop being upset and to “think about the driver, he’s having a bad day.” When I asserted again that I would not be giving a positive review, CL complained about the fairness and offered me $25 not to, which I refused. So maybe this experience was an anomaly, CL had all positive reviews before this; however, when things stopped going to plan, literally nothing was done to make it up to me, the customer, and my experience was clearly the last thing they were all worried about.
10 lbs Chihuahua from Brigham City, UT to Newport, OR (779 mi)
Wow! Amazing experience! I would never dreamed I would send my baby with a stranger on a car ride across states. After talking to Erin, I knew she would take great care of him. And hes a chihuahua! It was as if I were in the car with him! She let me sing to him over the phone and let me call him as many times as I wanted. She was so friendly and accommodating under difficult circumstances. She kept me apprised all the way how he was doing, if he had eaten or gone to the bathroom. I feel like I was talking to my best friend! She actually made what could’ve been a nerve-racking experience for me a fun one! I was excited to meet her. She is extremely accommodating and I think I’ve made a friend! Highly recommend 10 stars out of five!
5 lbs Shichon from Newton Falls, OH to Millersburg, OH (87 mi)
Absolutely wonderful! Went above and beyond for the fur angel back safely and made sure they were safe and secure!! Will recommend to anyone!
100 lbs Rottweiler from Riviera Beach, FL to Columbus, OH (1085 mi)
I cannot recommend Arne enough! I had never shipped my 100 lb Rottweiler before, and I was extremely nervous—especially because my dog, Bentley, can be fearful, reactive, and has shown some aggression in the past. From the moment they picked him up, all of that anxiety disappeared. He was calm, patient, and completely unfazed by Bentley’s behavior. Shortly after he picked him up, he had Bentley comfortable and warming up to him! Arne and his partner, Simon, were truly amazing. Simon went above and beyond for Bentley, even when Bentley showed signs of fear. They handled him with confidence, kindness, and genuine care the entire time. They kept me updated throughout the trip, shared their location, and sent regular check-ins so I always knew Bentley was safe and in good hands. They delivered him exactly within the promised timeline, and I never doubted for a second that he was being well taken care of. If you’re looking for reliable, compassionate, and professional pet transportation services—this is the only way to go. I’ll absolutely be using them again and referring anyone I know.