CitizenShipper Reviews:
What 75,965+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,965 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Saluda, SC to Waldorf, MD
āāāāā We had a wonderful experience with Andrey and Waggin Wheels! Communication was excellent from start to finish, and I always felt confident that our puppy was in great hands. The care and attention given to her during transport was outstanding, and delivery was incredibly fast and smooth. Our puppy arrived happy, healthy, and very well taken care of. Itās clear Andrey truly cares about the animals he transports. I would absolutely recommend Andrey and Waggin Wheels to anyone looking for safe, reliable, and professional puppy transportation. We will definitely use them again!
Shipment from Baltic, OH to Rye, NY
Super helpful! Bill delivered my puppy safe and sound from Ohio to NY. The little guy was even sleeping when he arrived. 10/10
Shipment from Pomona, CA to Fort Campbell, KY
I recommend Tina, she did a phenomenal job transporting my French bulldog all the way from California to Kentucky! Kept me updated, and was very sweet throughout everything! Your animal will be in great hands! Canāt recommend her enough. ššā¤ļø
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Shipment from San Antonio, TX to Miami, FL
Shawn made my first time using Citizen Shipper super easy! He communicated well and sent updates throughout the trip. It was my first time using a ground transportation service and having my dog put on a cargo plane, and Shawn also has great experience with that. I would 1000% recommend him, and I am going to rebook when I need to have my pet sent back home.
Shipment from Katy, TX to Denton, TX
Tiffany was wonderful. Pick up was perfect and she had GPS tracking the whole way. I highly recommend her and GoGo. She brought me my new babygirl!
Shipment from Rowlett, TX to Mount Vernon, WA
Such excellent service; great communication and regular updates including photos, and our new family member is already settling in. Could not recommend them more highly.
Shipment from Chantilly, VA to Toledo, OH
What an amazing team, they kept us updated all the time and brought our two babies to our s from a long stressful travel. Thank you for everything
Shipment from Camden, NJ to Norman, OK
My experience with this company was amazing. They were so good at working with me and my budget and time frame. The driver was so nice and gave regular updates and photos of my new kitten. Iām so happy I decided to look for a service like this and found them by chance. It was more a 1400 mile drive. I was worried I was going to have to give up on such a n adorable baby but they made it possible. Thank you!
Shipment from Fairmont, WV to Davenport, FL
Trustworthy and reliable took great care of my BIG babies! Great communication, fast, and affordably priced!
Shipment from Milwaukee, WI to San Antonio, TX
Working with Hayley and her team was wonderful. They were courteous, professional and so caring. Our driver, Kris, shared pictures during the trip and answered any questions. I would highly recommend using Hayley VIPaws Express for your pet transport.
Shipment from Jacksonville, AL to Kodiak, AK
Family First Drivers did an absolutely amazing job transporting our two dogs all the way from Jacksonville, Alabama, to Kodiak, Alaskaāincluding accompanying them on the ferry! They arranged private transport for our extremely anxious pit bull and provided excellent communication throughout the entire journey. We had GPS tracking and received lots of photos, which gave us so much peace of mind. After we booked, we learned that our dogs would need CVI health certificates before traveling through Canada. Family First Drivers promptly arranged a veterinary stop and handled everything without delaying the trip. I was incredibly nervous about trusting someone with my dogs on such a long journey, but they truly went above and beyond. Our dogs were safe, well cared for, and treated like family. I cannot recommend Family First Drivers highly enough!
Shipment from Forest, OH to Colonial Beach, VA
Highly recommend! Kept in contact the entire trip
Shipment from Pawhuska, OK to Jackson, WY
This was the best experience we've ever had with a CitizenShipper driver! Heather was on time for pickup and drop off (both occurring during normal daytime hours) and provided regular updates throughout the trip. We couldn't be more satisfied and are so glad that our Brewster is now happily home!
Shipment from Salt Lake City, UT to Jonesboro, AR
Great communication and great service. I would definitely use again.
Shipment from Los Angeles, CA to San Diego, CA
Josh is a wonderful young man. He handled my dogās travel from LA to San Diego with great care and professionalism. I really appreciated how well he communicated every step. I will definitely use him again for any future travel needs.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,965+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.