CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
Very satisfied! They kept in touch with me the entire time and got my baby to Ohio safely!!
Transporting my dog to the US was tricky (International shipping from a rabies country) and was made trickier by the fact that her final destination (CO) did not have a CDC-approved airport + she was not traveling with us. I had many bids for my dog's transportation, and Pets Portal was reasonably priced and looked like the company had a lot of experience in the pet transport business. It also helped that Jeffrey was very proactive in his messages to me. He advised us on the right paperwork for international relocation to the US (something which my India side pet transporters were clueless about) without which she would not have been allowed to exit the US airport. Long story short, he managed the whole show with minimal stress to us back in India- the whole customs at DFW (quite a work!), gave us regular updates (chats, pics, videos), drove through bad weather, and got her showered before dropping her home. He even got a cute bandana made for Kamla, welcoming her and her family to the US. The best thing, in my opinion? When Jeffrey dropped her home and left, my dog actually sat at the door and whimpered for him to come back. That is the kind of care and love no money can buy. And if that comes with professional work...nothing can get better than that! Thank you PetPortals / Jeffrey & Team for not just transporting my darling to the US but giving her so much love and care! P.S. As ours was an international translocation, PP had to do a lot of additional paperwork in the US, so don't be surprised if the final billing is higher than the quoted bid amount which is just for the transportation part.
This guy is a Complete Scam! He was supposed to pickup my Boat on May 15th and Never Showed up. When he finally responded to my almost 100 texts he said he had a flat tire in Canada that put him behind a couple of days. Then he said he was going pickup on the 17th and Never Showed Up. Then he said he was going to Pickup on the 18th between 10:00 and 11:00 and Never Showed Up. He claimed he was hit in the rear end an hour away from me on the 17th and texted me a bogus picture of a truck that had been damaged. I called him 20 plus times on what is supposed to be his cell phone but never any answer and I couldn't leave a Voice Mail because his Mail Box was Full. I called him on what is supposed to be his office phone with the same results. He said I had to pay him 1/2 down to hold the date of the 15th which I did and I'm still trying to get my money back. I also want a refund from Citizenshipper for the fee I paid. This guy is a Crap Scammer and clearly Citizenshipper doesn't do a very good job vetting the drivers that use this service. This guy is Crap, Citizenshipper is Crap! Don't use either of them!
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My English bulldog came from California to Connecticut safe. doge van kept me informed with her location and letting me know how she was. I would definitely recommend and will be using this service again. Thank you Doge van
Regina was extremely amazing! Not only did she follow through with her commitment but she also dropped what she was doing to pickup a 15 hour ride within a 2 hours notice. She took such great care of our puppy, sent videos, photos, texts and gps updates consistently! She was extremely friendly and would easily use her again if the need arises! You will NOT be disappointed!
I am completely satisfied with the service provided ! There were many updates and videos on how my puppy was doing as he traveled from West Palm Beach Fl to Maine.
Was great very courteous will use for sure if it doesn't work here
We got our sweet baby this morning!! JaJa took great care of my baby and got him and delivered him when he said and safely!! The price was great too! My puppy traveled 537 miles to get to us! Highly recommend!! ❤️❤️🐶
I only gave 5 stars because I could not give 6 (or more). Sean was awesome! He did exactly what he promised to do. On time pick up and on time delivery. He also provided constant communication and updates. I would definitely work with him again the next time I need to move a boat and I would recommend him to anyone!! Thanks Sean!!
Terry was PHENOMENAL. I was so nervous to send my puppy across the country, but Terry made it a pleasant and comfortable experience for me and my dog. He sent me updates multiple times throughout the day including his location, pics, and videos of my pup. As an anxious dog mom, that helped tremendously. It only took Terry a few days to get from Cali to Georgia. My dog was at ease with him which was so important to me. This is an outstanding business, not to mention the most inexpensive I’ve ever seen for this type of service. 10/10 Would definitely book again. Thanks Terry!
cancelled due to no contact
we rescued our beautiful girl and they were absolutely AMAZING with her! some of the most kind hearted people i’ve met and had a pleasure doing business with. NITA SAYS THANK YOU CHAD AND TAWN <3
Jayne was amazing! Communicated with us during the 12 hour trip for our pup. She shared her location in real time so we could see where she was at all times. She sent us pictures throughout the day and answered all our calls. Hire Jayne and don’t think twice!
Very professional, friendly and outstanding service given to my Rose transport. Made the cross country trip easy. Highly recommend them in trust to take care of my precious Rose (dog).
Absolutely perfect ! She keep in touch with me through out the day ….she did a one day trip from Pa to Nc If you want perfection….this is it! Biscuit