CitizenShipper Customer Reviews:
Real Stories, Transparent Feedback

See why our customers love CitizenShipper

google logo

Average Rating

trust pilot logo

Average Rating


Join our Satisfied Community of Customers

Get Free Transport Quotes, Fast

No credit card needed

At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.

As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.

Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.

Most Recent Reviews From Our Customers

75 lbs newfoundland poodle mix from South Lake Tahoe, CA to Columbus, OH (2278 mi)

Great communication, consistent updates, and very accommodating for my pup! Highly recommended to all others :)

12 lbs Cocker Spaniel from Asheville, NC to Long Beach, CA (2311 mi)

Rox was great! He got my puppy home safely and in less than 24 hours. He was in constant communication, sending pictures and updates. Thank you again Rox!

Won by KRC Animal Transports for $399.00
37 lbs Goldendoodle from Weston, CT to Winchester, KY (747 mi)

Immediate pick up and quick drop off. Great work!

Experience the CitizenShipper advantage.
Swift, cost-free quotes are just a step away.

Won by Pet Tasker for $1850.00
75 lbs Labrador Retriever from Hillsborough Township, NJ to Bee Cave, TX (1730 mi)

Excellent service. Shawn was very prompt to arrive, gave us and stuck to the ETA and took real good care of our fur babies. I got lucky with transporting my pets from NJ to Austin. Highly recommend Shawn to any pet parents who needs transportation for their babies and want someone they can trust.

3 lbs Toy Poodle from Dawson, GA to Vienna, IL (576 mi)

Pat is awesome! I could not have been any happier with her service. She was always giving me updates on our baby ! If we had a 10 star to give I would give it! Thank you so much Pat!

Won by Home Sweet Home Pet Delivery for $600.00
23 lbs Doberman Pinscher from McDonough, GA to Los Angeles, CA (2217 mi)

Excellent job! On time and professional. Kept me informed the entire way ! Took a puppy from ATL to LA! Thx

30 lbs Whippet from Rimforest, CA to Las Cruces, NM (727 mi)

I paid her just under $300, that’s 60% of her bid. Plus another $75 for hotel fee in bad weather. My dog was not picked up, due to weather. Instead she went off to do other jobs, promising to return for my dog. She never returned. The person that was boarding the dog until Miss B would pick him for transport, held him for a month past the pick up date until finally losing faith and gave him away. Miss B kept my money, only refunding the extra $75. I filled a claim with PayPal, but Miss B talked me into canceling it, saying she couldn’t continue to do business without PayPal ( they froze her account). Once I did, I never heard from her again about my money. Citizen Shipper agreed that I should be refunded. They refunded the $110 I’d paid them. But Miss B ripped me off.

Won by Paul limback for $800.00
13 lbs Cat from Oklahoma City, OK to Rancho Cucamonga, CA (1290 mi)

This was a great experience. He was good with our cats. -responsive, on-time, great care, simple and easy.

Won by PawsClawsScales Transport for $500.00
25 lbs Basenji from Southeast, NM to Loveland, CO (520 mi)

Totally satisfied , will use her again

Won by T.Milton Investments L.L.C for $225.00
90 lbs Rottweiler from Cleveland, OH to Yorkville, IL (387 mi)

Great service, communication and timing. Will definitely hire again and highly recommend.

Won by Hettie G for $525.00
43 lbs Border Collie mix from Price, UT to Bellingham, WA (1031 mi)

Heather did an amazing job getting our puppy from Utah to western Washington. She's very friendly, yet professional, keeping us updated throughout the entire trip. This was the first time using a pet transportation service and we are beyond ecstatic! I can't thank Heather enough, we truly appreciate her help.

Won by All Paws Transport for $800.00
26 lbs Pembroke Welsh Corgi from The Villages, FL to Chicago, IL (1117 mi)

Excellent in all respects. Timely and no dilly dallying with this team. They made it super easy.

13 lbs Miki from Sumter, SC to Cowlesville, NY (790 mi)

I can't thank Michelle enough for such a wonderful experience!!! This was the first time I've used a transport service. Michelle made it extremely easy and walked me through everything. My little "critters" were newly adopted rescues. I was so nervous for them. Lol, I grew a couple gray hairs needlessly. When they arrived home, they were such happy little campers!!! They became best buddies with Michelle!! Thank toy again Michelle!!! I will recommend you anytime I hear of someone who needs a transport service. I will reach out to you if I need a transport service again. God bless you Michelle!!

Won by A Simple Harmony LLC for $925.00
35 lbs Newfoundland from La Grande, OR to Bark River, MI (1892 mi)

This was our first experience with Citizen Shipper, so we were exceedingly cautious about the process. We were concerned about being scammed, and Mike’s offer was a little too good to be true, both in price and in how quickly he could pick up and deliver our puppy. We researched him thoroughly and asked direct questions which might have offended others. He answered each one honestly and with utmost grace. We took the leap of faith and accepted his bid. Boy, are we ever thankful that we did!! Mike has three policies that gave us peace of mind. First, he accepts payment on delivery. Second, he uses a tracking app so that we could watch his progress across the country. (This also helped to build the anticipation and excitement on our end!) And third, he sends video updates several times each day, which was reassuring to see how everyone was faring. These aren’t the only reasons we recommend Mike over all others, however. He has an easy-going personality and a genuine heart. When he arrived to pick up our 13-week-old Newfoundland puppy from my cousin, she asked if he would be willing to bring along a few extra travelers for the 2000-mile journey—3 baby Nigerian Dwarf goats and 2 canaries! It was not our intention to turn his car into a traveling petting zoo, but my cousin wanted to bless us and Mike was 100% willing to play ball. He has a spirit of adventure and a heart of gold! We cannot praise Mike highly enough. HE IS A REAL PERSON, and the world needs more people like him. Thank you so much, Mike!!!! God bless you!!!

Won by Sherry Lail for $300.00
90 lbs Mastiff/lab mix from Edgewater, FL to Pompano Beach, FL (204 mi)

Sherry was fantastic. I would refer her to any one. She took great care of our Cole and I knew where they were at all times.