CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
Great communication, consistent updates, and very accommodating for my pup! Highly recommended to all others :)
Rox was great! He got my puppy home safely and in less than 24 hours. He was in constant communication, sending pictures and updates. Thank you again Rox!
Immediate pick up and quick drop off. Great work!
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Excellent service. Shawn was very prompt to arrive, gave us and stuck to the ETA and took real good care of our fur babies. I got lucky with transporting my pets from NJ to Austin. Highly recommend Shawn to any pet parents who needs transportation for their babies and want someone they can trust.
Pat is awesome! I could not have been any happier with her service. She was always giving me updates on our baby ! If we had a 10 star to give I would give it! Thank you so much Pat!
Excellent job! On time and professional. Kept me informed the entire way ! Took a puppy from ATL to LA! Thx
I paid her just under $300, that’s 60% of her bid. Plus another $75 for hotel fee in bad weather. My dog was not picked up, due to weather. Instead she went off to do other jobs, promising to return for my dog. She never returned. The person that was boarding the dog until Miss B would pick him for transport, held him for a month past the pick up date until finally losing faith and gave him away. Miss B kept my money, only refunding the extra $75. I filled a claim with PayPal, but Miss B talked me into canceling it, saying she couldn’t continue to do business without PayPal ( they froze her account). Once I did, I never heard from her again about my money. Citizen Shipper agreed that I should be refunded. They refunded the $110 I’d paid them. But Miss B ripped me off.
This was a great experience. He was good with our cats. -responsive, on-time, great care, simple and easy.
Totally satisfied , will use her again
Great service, communication and timing. Will definitely hire again and highly recommend.
Heather did an amazing job getting our puppy from Utah to western Washington. She's very friendly, yet professional, keeping us updated throughout the entire trip. This was the first time using a pet transportation service and we are beyond ecstatic! I can't thank Heather enough, we truly appreciate her help.
Excellent in all respects. Timely and no dilly dallying with this team. They made it super easy.
I can't thank Michelle enough for such a wonderful experience!!! This was the first time I've used a transport service. Michelle made it extremely easy and walked me through everything. My little "critters" were newly adopted rescues. I was so nervous for them. Lol, I grew a couple gray hairs needlessly. When they arrived home, they were such happy little campers!!! They became best buddies with Michelle!! Thank toy again Michelle!!! I will recommend you anytime I hear of someone who needs a transport service. I will reach out to you if I need a transport service again. God bless you Michelle!!
This was our first experience with Citizen Shipper, so we were exceedingly cautious about the process. We were concerned about being scammed, and Mike’s offer was a little too good to be true, both in price and in how quickly he could pick up and deliver our puppy. We researched him thoroughly and asked direct questions which might have offended others. He answered each one honestly and with utmost grace. We took the leap of faith and accepted his bid. Boy, are we ever thankful that we did!! Mike has three policies that gave us peace of mind. First, he accepts payment on delivery. Second, he uses a tracking app so that we could watch his progress across the country. (This also helped to build the anticipation and excitement on our end!) And third, he sends video updates several times each day, which was reassuring to see how everyone was faring. These aren’t the only reasons we recommend Mike over all others, however. He has an easy-going personality and a genuine heart. When he arrived to pick up our 13-week-old Newfoundland puppy from my cousin, she asked if he would be willing to bring along a few extra travelers for the 2000-mile journey—3 baby Nigerian Dwarf goats and 2 canaries! It was not our intention to turn his car into a traveling petting zoo, but my cousin wanted to bless us and Mike was 100% willing to play ball. He has a spirit of adventure and a heart of gold! We cannot praise Mike highly enough. HE IS A REAL PERSON, and the world needs more people like him. Thank you so much, Mike!!!! God bless you!!!
Sherry was fantastic. I would refer her to any one. She took great care of our Cole and I knew where they were at all times.