CitizenShipper Reviews:
What 75,965+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,965 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Pittsboro, NC to Mountain View, CA
Elena was so very caring with my father's dog! We really appreciate Elena's sensitivity to how much upheaval the dog had been experiencing, and how she welcomed the affection and companionship our sweet dog wanted to give. The scheduling can be a little challenging, just as Elena warns: she works whenever she can, which may not be within typical awake hours. This was the only difficulty, and again, it's one we knew was a possibility. Would certainly recommend and even use again should the need arise!
Shipment from Inglewood, CA to Rialto, CA
Ruben very punctual, he is very helpful. I didnt know my breeder will not put my puppy in a carrier, Ruben went out of his way to get me a carrier. Ruben was also communicating and updating me the whole time. Thank you for delivering my puppy safely and on time.
Shipment from Indianapolis, IN to Lockport, IL
Robbie was great to work with from the initial message to the final destination. Robbie kept an open line of communication throughout the entire process. Arrived on time for pickup and delivery. I highly recommend!!!
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Wheelchair
Sean and his brother were great to work with. They kept me updated and understood the needs of getting our items to the destination as soon as possible. I would hire them again.
Shipment from Buffalo, NY to Waltham, MA
Great service- they even came further to get my dog than originally expected. Will definitely use again in the future if I need dog transport.
Shipment from Charlevoix, MI to Boulder, CO
Robert was excellent. By far the best transport experience we have had over the last 3 years with this service. He was communicative, prompt, his car was in excellent condition and very organized. He sent update photos along the way and did exactly what was agreed to. Thanks for getting Milly back to my parents!
Shipment from Eugene, OR to Oakland, CA
Great service! Would recommend!
Shipment from Kendall, NY to Cross River, NY
So happy I chose London. She was so kind and made this whole experience easy! I would use them again and again.
Shipment from Hagerstown, MD to Berlin, CT
Couldn't be happier with the transport provided by Bear Creek. We trusted them with our 8 week old Boerboel puppy and so glad we did because they did an amazing job taking care of her for the 6 hour ride. We were given location through Life360, communication throughout the trip was pretty frequent and we recieved quite a few pictures if our puppy. You can tell these 2 ladies are true animal lovers that enjoy what they do
Shipment from Gilbert, AZ to Portland, OR
Phenomenal experience. Greg was our driver. He was so thorough with updates. After booking, we immediately received a live update from pick up to delivery. I was nervous shipping our beloved family dog with a stranger, but Greg was so kind & made sure he stopped at dog parks throughout their long drive. Would recommend Greg and this organization 10 times over again. Thank you!!
Shipment from Menifee, CA to Las Vegas, NV
Ruff Life Gear Adventures Heather Barton did an exceptional job of transporting my Basset Hound puppy from the breeder in Menifee, CA to me in Las Vegas, NV. She smoothly scheduled the transport for me. She safely transported her and gave me updates during her stops. She arrived on time. Heather is very personable and positive. A pleasure to have her ship my puppy.
Shipment from Augusta, GA to Pensacola, FL
Patricia made it safely and had good communication while she was with him
Shipment from San Diego, CA to Charlottesville, VA
David was great. Showed up on time for the pick-up, provided updates during the journey that put our minds at ease and delivered Jack and Molly as promised. Great experience!!
Shipment from Van, TX to San Angelo, TX
Rachel was amazing! I posted a last minute bid super late at night and she was able to ship my doggy the very next day!! She sent a bunch of update photos as well :)
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,965+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.