CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
Truck/van broke down so never picked up and shipped the dog.. Communication was not the best. I get things happen but communication key and I had to initiate the calls.
Accommodated my urgent pickup needs and delivered the pups safely.
Very communicative and fun! They sent lots of photos and kept us up to date which is all I could ask for.
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I am very satisfied with the service they provided. I had very short notice from my buyer to get a puppy from northwest Missouri to Massachusetts within 4 and 1/2 days. They worked their schedule around and worked with me to get a price that the buyer would agree to. Great service all around. They never got agitated or grumpy with how many times I called to get an update. And they called me with updates regularly or sent pictures and screenshots of their gps screen. They took excellent care of my baby and delivered straight to her door! I cannot say enough good things about them! Very thankful they were able to help me out!
What a great guy!! He waited and bought a bed and toys for my puppy. And gave me”pupdates” every 2 hours. I’d hire this guy again in a heartbeat. Thanks again Ken!!! Love to see this younger generation getting after it!!
If you're needing your pet moved, STOP LOOKING! Leslie and Geoff are amazing! They were incredibly professional, kind, communicative, reliable and wonderful to our dog, Phoebe. I was nervous about this process, as I wouldn't be on either end of her trip. And they truly put me at ease, sent lots of photos and texts and did everything exactly as they said they would. Totally trust-worthy, wonderful people. You can trust them! I would absolutely book Leslie and Geoff again. Thank you both SO VERY MUCH for taking such wonderful care of our Phoebe!!
Joseph picked up my dog from LAX. He was accommodating and delivered her to Utah on time. Higly recommend him.
Amazingly caring people. Communication was excellent with pictures, GPS location, and frequent stops for our puppy along a 700 mile plus trip. There was a mix up with the breeder on the pick-up date and they secured our puppy a day early and took her into their home. Jayd and Deanna could not be nicer and kinder. They also clearly have a great deal of experience caring for animals and they safely transported our new family member. I highly recommend them.
I was very hesitant to put My dog (Hazel) In a car with a random person, but Bryan eased this worry of mine. Bryan reassured all of my worries and made sure I felt comfortable with everything. He drove my dog all the way from Monterey, CA to Henderson, NV. I asked to get Hazel as quickly as possibly, and that’s exactly what Bryan did for me. Bryan only made a couple stops to let Hazel walk around and potty and then he was right back on the road. Bryan gave me access to his GPS so I could keep an eye on the travel. He sent me pictures to show that Hazel was ok. Bryan was the best person I could’ve picked to bring my dog to me. Thank you Bryan for everything!
Absolutely thrilled with the exceptional service provided by Rebecca, our pet air nanny! She went above and beyond to safely transport our precious Maine Coon kitten all the way from Idaho to Texas. Her dedication, communication, care, and attention to detail were truly remarkable. Rebecca's professionalism and genuine love for animals put us at ease throughout the entire journey. Our kitten arrived happy, healthy, and full of energy, which is a testament to Rebecca's outstanding care. We are immensely grateful for her expertise and kindness, and we wholeheartedly recommend her services to anyone seeking top-notch pet transportation. Thank you, Rebecca, for making this experience so positive and unforgettable!!
Dave was great. Sent pictures every few hours and kept us updated throughout the trip. Couldn’t ask for better service. 10/10 would recommend.
More than satisfied great service contact was kept all through the trip with videos and photos my fur baby was well cared for I would definitely use again and would recommend her services to anyone
Communication was a little iffy while trying to make arrangements but after picking up my pet things were good. Bandit seemed to be fine upon delivery. I would recommend if you need yo transport your family pet.
"I am extremely pleased with the dog transporter I used for my furry friend. The service was reliable, efficient, and most importantly, my dog seemed comfortable throughout the journey. The transporter ensured my dog's safety and well-being, and I appreciated the regular updates on their progress. The driver was friendly and professional, making the whole experience stress-free for both me and my pet. I would highly recommend this dog transporter to anyone in need of a trustworthy and caring service."
Awesome service, great communication, fast, affordable and all pups arrived safely with belongings. Thanks again.