CitizenShipper Reviews:
What 75,605+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,605 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Waldo, FL to Houma, LA
Wonderful experience. Was able to move up the timeline and got my girl here weeks early with absolutely no hesitation or worry. I highly rate this driver!
Shipment from East Stroudsburg, PA to Houma, LA
Wonderful experience. Highly rate this driver!!
Shipment from San Diego, CA to San Luis Obispo, CA
1000/10 review for how awesome my experience and my pup Marlo’s with Heather was! She has many years of experience with animals and I could tell that from the second we met. My pup had a great ride with her! Heather kept me updated throughout their travels, and made me assured that my dog was in the best care. Definitely will be using her again if I need to.
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Coraopolis, PA to Brownsville, TX
Very satisfied with our driver
Shipment from Phoenix, AZ to Downers Grove, IL
Stacy and Mora did a wonderful job bringing our dog from Phoenix to Chicago!! They were timely, professional, and took time with Grace at each stop to send me pictures and videos. Would highly recommend!
Shipment from Colorado Springs, CO to Fairfield Bay, AR
Could not have a more wonderful perfect pet shipping experience than with Tim of Serendipity Pet Delivery Service!! Serendipity is 100% conscientious, accommodating, kind hearted, considerate, & and extremely communicative sending pictures & GPS locations along the way. Tim makes what could be a stressful situation into an enjoyable experience knowing that our pet was lovingly cared for and in the most perfect hands. Thank you Tim so much for handling our special delivery in the most special way 💞🐈⬛💞🐈⬛
Shipment from Village of Clarkston, MI to Naples, FL
Heather was great, she had our Frenchie from Michigan to Naples, Florida in a day in a half. She gave us her location so we knew where they were the whole time.
Shipment from Foley, AL to Seattle, WA
Cee was amazing with our dogs. She provided excellent communication throughout the process -- from the first bid all the way to drop-off. We were moving across the country and had some last minute hiccups with our transportation, and finding Cee was the best thing that could have happened to us. She absolutely spoiled our dogs and sent pictures and updates along the way. She is reliable and reasonably priced, and though I hope we won't be moving any time soon, I would not hesitate to ask her to transport our dogs again. Cannot recommend Cee enough!
Shipment from Pasco, WA to El Paso, TX
Very good customer service, very fast shipping.
Shipment from Chicago, IL to Menlo Park, CA
They transported my dog from Chicago to California! They were so dog friendly and kind which made me feel so comfortable with such a long trip. They did it in two days and had amazing communication with photos and all🫶
Shipment from Texas, TX to Ridgeland, MS
Wonderful to work with! Highly recommend
Shipment from Green Cove Springs, FL to Brookville, PA
Smooth experience, no complaints. Ty!
Shipment from Castleton, VA to Peoria, AZ
Kara did a great job with Lola. She kept me informed with photos and how things were going. I knew that by reading the other reviews we were in good hands. Thank you so much for bringing her to AZ from VA!!
Shipment from Nokomis, IL to Concord, NH
Richard and Lisa were a delight to work with! They kept me informed during the journey bringing our new puppy home. They treated our pup like family! Would highly recommend Richard and Lisa and will definitely use them again!!
Shipment from Arvada, CO to Hillsboro, OR
TJ went above and beyond taking care of my Kona. I have had her travel long distance before. So i was so nervous for. Not only was TJ an absolute professional but a pleasure to work with. He kept me updated every 2 hours with GPS and plenty of pictures. She is older so I was very concerned. But he kept her so calm and comfortable each day. He completely put my mind at ease. He was also amazing at communicating answering any questions I had. And more importantly kona loved her time with him, I could definitely tell. Even just photos that she was very comfortable with him and trusted. If I ever need this type of service again. 100% would book again!!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,605+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.