CitizenShipper Reviews:
What 76,822+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 76,822 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Georgetown, KY to Twentynine Palms, CA
Daniel and his family were so great they were able to transport him on very short notice i placed the bid and he picked up Apollo the next morning. He shared his location and sent me photos the whole way, called with updates and did a final call after he was dropped off. If i ever need a pet moved again i will 100% be calling them. They just went above and beyond and i couldn't have found anyone better to drive my boy cross country!
Shipment from Houston, TX to Winter Springs, FL
Driver was exceptional!
Shipment from Edgerton, OH to Woodbury, MN
Great experience overall! Good communication and felt that the driver took great care of our pup on the trip.
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Chesapeake, VA to Douglasville, GA
Jayne was phenomenal and really made me feel comfortable. She was consistently communicating through texts, photos, and videos and she took care of Carter the same way I would. Absolutely wonderful experience.
Shipment from Bethesda, MD to Fort Lauderdale, FL
Very satisfied with the service offered. Excellent communication and very reliable service.Thank you Osman.
Shipment from St. Cloud, FL to Bethlehem, PA
Amazing experience! They took such great care of Gracie during her trip from Florida to Pennsylvania. 🐾❤️ I felt comfortable knowing she was in good hands, and she arrived safely and happy. I truly appreciate the care and attention they gave her throughout the journey. Highly recommend La Familia Animal Transport! 🐶💕
Shipment from Mount Prospect, IL to Los Angeles, CA
I had an excellent experience with Olha. She was professional and genuinely cared about my dog’s comfort and well-being throughout the trip. I also really appreciated her flexibility with pickup and accurate delivery. I felt confident that my dog was in good hands , and I would absolutely recommend Olha to anyone looking for a reliable and caring transporter.
Shipment from Ceres, CA to Magdalena, NM
I loved their service. Super friendly and caring for our little furry ones. Thank you!
Shipment from Wappingers Falls, NY to Summerville, SC
Great service at a great price!
Shipment from Colorado Springs, CO to Nashville, TN
This is the man, he needs a medal. Hire him and don’t think twice about it!
Shipment from Buffalo, NY to Montgomery, TX
Jonathan was excellent. He met up on time and drove from Buffalo to Houston in 2 days total. He cared for our pet the entire way and gave updates. Very professional. Highly recommend.
Shipment from Miami, FL to McAllen, TX
I'm so glad that I went with Trusted Tails! The driver was very professional, helpful, and reliable. She was able to transport my two dogs from Florida to Texas ahead of schedule and ensured neither I nor the the dogs were stressed. Would highly recommend!
Shipment from Corona, CA to Pensacola, FL
Very pleased! Hi highly recommend Gloria! Seamless from start to finish! She brought my Frenchie boy from California to Florida! Excellent communication and picture updates! 5 Stars!
Shipment from Winchester, KY to New Tazewell, TN
Could not have asked for a better experience! If I could do over five stars I absolutely would. He went above and beyond to deliver the puppy early and was so helpful along the way. Would 100% recommend
Shipment from Fort Irwin, CA to Anchorage, AK
Highly recommended! Reina was amazing. She was very accommodating to my situation and took great care of my dog. We got multiple photos and updates throughout her multi-day trip through the US and Canada and it felt like a family friend was with our dog the entire time. Her comment of "I'll treat her as if she was my own until she back with you" was reassuring and felt as such. If I ever need another pet transported I'll be using PawVoyage again and will be recommending them to friends, family, and acquaintances.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 76,822+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.