CitizenShipper Customer Reviews:
Real Stories, Transparent Feedback

See why our customers love CitizenShipper

google logo

Average Rating

reviews
trust pilot logo

Average Rating

reviews

Join our Satisfied Community of Customers

Get Free Transport Quotes, Fast

No credit card needed

At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.

As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.

Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.

Most Recent Reviews From Our Customers

Won by Frequent Flyer L.L.C. for $700.00
45 lbs Goldendoodle from Sandy Springs, GA to Phoenix, AZ (1826 mi)

I don’t think I’ve ever worked with anyone so unprofessional in business like this. Save yourselves the hassle and the stories and don’t book even if it’s for free. This is unbelievable, had to cancel flight and all just to be given a different story every day. I love supporting black business and person whole heartedly but this just disappointed me in so many ways I can’t even explain.

Won by NCR Roadside Transport for $2800.00
Other Motorcycles from Vancouver, WA to Albany, IN (2316 mi)

Honest, reliable, competent and communicative. Really great experience already planning to use NCR again.

Experience the CitizenShipper advantage.
Swift, cost-free quotes are just a step away.

Won by Fur-st class Transportation for $700.00
7 lbs Sheepadoodle from Orlando, FL to Sacramento, CA (2813 mi)

They were great at communicating and our doggie was able to sit in the front with them instead of in a cage. We will use Chris again in the future!

Won by Tail to Taxi for $200.00
18 lbs Catahoula Leopard Dog from New Brunswick, NJ to Tobyhanna, PA (98 mi)

Words cannot express how grateful I am for Bria. She was absolutely wonderful, and moved mountains to save the day. She was available right in the nick of time - TWICE! When the transporter we had booked TWO WEEKS ahead of time cancelled last minute the day before she was scheduled to pick up, we were left in a huge predicament. Everyone was charging thousands of dollars for the last minute delivery. When we saw Bria pop up on Citizen Shipper, we were so relieved because she was willing to do the trip at the same price we had negotiated with the previous transporter, and she was available in the right time frame. I figured she'd show up here with a van full of animals, but no! She came in a car completely prepared for just the one passenger. She drove all the way to Jersey the night before so she could pick up at the most convenient time for me, and she did the transport "VIP style", where the puppy was the only one in her car. She came prepared, with the whole back seat prepped for the puppy, and also brought a crate which was great because I prefer crates due to safety reasons. She picked up on time, and arrived at the new family's house right on time. Unfortunately, it didn't work out with the new family and the puppy, and Bria - who was like two states over in the opposite direction - volunteered to drive ALL THE WAY BACK when I told her about what was happening. She saved the day because no other transporters were in that area or willing to do it. She literally drove ALL NIGHT LONG to go pick her up and bring her back. I cannot even begin to describe the level of gratitude I have for Bria. She did NOT have to do that! I wouldn't have done that! Honestly, nobody would have done that. She really cares about the animals she transports, and is exceedingly kind and flexible for her clients. I've dealt with over 50 pet transport companies and I have never met one willing to go to such lengths to help. She is a GREAT person, extremely competent, and I would work with her again in a heartbeat. Anyone who is considering which transporter to go with should most definitely take into consideration the kind of person they're going to be working with.. and the environment their dog is going to be in. Bria even agreed to walk the puppy on asphalt in the middle of huge parking lots because I was worried about the diseases in the soil at rest stops. And she followed my instructions carefully! It's not just about who boasts to offer the best service, nor is it about who offers the cheapest bid. Bria is the best in all categories, and I'm really looking forward to seeing her bids pop up on my future shipments, because I will most definitely be clicking "accept" on Tail to Taxi again! 🥰🚗🐕

Won by Rick's transfer for $350.00
16 lbs Cavalier King Charles Spaniel from Oakland, OR to Seattle, WA (335 mi)

Cero Stars!! Him try to find the way to charge more after booking Well, to be honest this was my worst experience using this service!! This person at the beginning of the deal was very nice. After closing the deal, it changed drastically since he wanted to charge for the stay at the hotel, for his time and for the extra miles. He is a liar because from the beginning he told me that he was going to sleep at his house and then continue on the road to the another day, and after all he wanted to charge me for a stay in a hotel, and since I did not know the exact address which I told him before closing the deal, he told me that there was no problem that after closing the deal we could see that, but it was not like that, he wanted to charge extra and he also began to be rude, this person is very rude, he told me that Texas was garbage !! after realizing that my number is from Texas and he only thinks about the money he is going to collect! he is not worried about the pets, I am reporting my money back since he does not want to return my money !! You need to apologize!! that is no way to treat a customer and you don't need to be rude!! This will be reported to citizenshipper I have proof of the entire conversation.

32 lbs Cardigan Welsh Corgi from Converse, TX to Phoenix, AZ (993 mi)

I WOULD HIGHLY RECOMMEND MITCH FOR PET TRANSPORTATION! He did a great job in getting our Corgi from San Antonio to Phoenix. He was very easy to work with, very responsive to communications, and always kept us informed. The service he provided was top notch and I would definitely use him again.

Won by HonesTranspo LLC for $800.00
13 lbs Cat from Huntington Beach, CA to Mount Horeb, WI (1963 mi)

Our two Kitty"s were just delivered safely after being on the road 1,900 miles. Nathan was very communicative, professional, and delivered them in 48 hrs. I would recommend Nathan and use his service again, if needed.. His price was right compared to others and he allowed me to put 1/4 as a deposit, 1/4 at pick-up, balance at drop-off. This was important to me because I was very skeptical about this process but felt reassured when he was perfectly fine with smaller payments up front. Nathan gets 5 stars from me!!!

60 lbs Mixed Breed from Owego, NY to Barstow, CA (2572 mi)

Kept me up to date and all my pups arrived happy and healthy. Would definitely use again in the future!

Won by MPTransport for $695.00
31 lbs beagle mix from Orlando, FL to Denton, TX (1126 mi)

The entire process was impressive. Rick communication and professionalism was amazing. He made feel comfortable with him before he loaded her in his van. He provided updates and pics of our Lola during the transport stage. Once she was dropped off to our son he provided the final drop off picture and checked in after. We will definitely use MPTransport again.

Won by Mesquite Creek Kennels for $1000.00
22 lbs Dachshund from Monroeville, PA to Bloomfield, NM (1804 mi)

I cant tell you how great it was to work with sky. She had great communication throughout the time she had my dogs. Pick up and drop off was amazing she was attempting to go above and beyond to make times work. My dogs all were very well taken care of throughout the trip. I would highly recommend her and I will try to use her again when I bring my dogs back.

Won by V.I.Pet Transport for $200.00
9 lbs Miniature American Shepherd from Thorn Hill, TN to Paducah, KY (367 mi)

he was great the entire process communication was great and lots of pictures throughout the delivery. he had a flat tire and immediately called to let me know. he got it fixed and was right back on track and delivered on time. would definitely use again in the future. took great care of my puppies and took breaks and feed them. highly recommend!

Won by June MCT for $650.00
55 lbs Goldendoodle from Hidden Springs, ID to Phoenix, AZ (927 mi)

June was great. Very communicative and my dog said she was friendly and took good care of him on the journey from Boise to Phoenix.

Won by Bubbies Transports for $900.00
45 lbs American Bully from Shawnee, OK to Salem, OR (1991 mi)

Great service; was able to see my dog's travel in real time, and received photos and updates enroute. I would book again if needed. Thank you so much!

Won by Happy Tails Transport for $600.00
19 lbs Boerboel from Huntington, WV to KCMO, MO (702 mi)

Happy Tails gets 6 stars out of 5. Absolutely fantastic experience with transportation of our puppy. Quick response times when we had a lot of questions, extremely personable, excellent with communication, delivered our baby with care and kept us updated along the way. A gem to chat with upon delivery. We 110% recommend Happy Tails and would use her again in a heartbeat. Thank you so much!