CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
They did great with the dogs and kept us well informed throughout the their trip across the country!
This was my first time using a service like this and I am very satisfied with my decision to use Wiggle Butts transportation services. They were very friendly, prompt, informative, and gave me updates on the whole process for pickup and delivery. If I or someone I know needs transport services in the future I won't hesitate to recommend Wiggle Butts. Thank you.
Great experience with anton he treated juice with care and always sent updates and got him safe and quick! I would definitely recommend him for the job!
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She is the best for your pet transport is fully safe and communicates very well takes care of your pet and is on time and priced reasonable to help with your family pet thank you again for all your help you are a good person with a beautiful soul and heart ❤️
Alena was an absolute rock star. I couldn’t be happier with the job she did. Not only did she have great communication and punctuality she also sent me pictures and took my dog to a dog park along the way and took excellent care of my Shepard. I would highly recommend Alena for all your transportation needs. I will definitely use her again ii need a transport.
The driver cancelled at the last minute due to a family emergency. I can understand that and we were able to book with another driver but it has been more than three weeks and no refund has been issued and there has been no communication from the driver. They have not responded to messages via the website or text.
He was consistent in keeping me up-to-date when he took stops and letting me know how my dogs were doing as he was coming along the route.
Brandon was awesome! Great communication and timely delivery. He was very professional and polite as well. 100% would recommend for anyone!!
We had the best experience with Pounce and Play! Both Sharon and Bree were so kind and helped everything move smoothly throughout the whole process. My family rescued 3 pups from a high kill shelter in California. We encountered obstacle after obstacle and Sharon and Bree went out of their way to help us through every single one and ensured our pups would get here safely. Sharon picked up our pups and sent us updates constantly! She not only was amazing to us, she was absolutely incredible to them. She loved on every single one them the whole way home. They truly have such great hearts for animals and we never had a single worry once they were in her hands. We highly recommend them to everyone and will only be using them from here on out. Thank you so much Sharon and Bree for being so amazing!
Highly recommend. Professional, caring and great communication.
This young lady was great! We had a tight schedule, She met it. We had a grumpy old dog, she quickly won its trust. From the Northwest to Nashville she gave us rehular updates. I will seek her out if we need to ship another dog
Nathan was amazing! He delivered our 2 miniature dachshund puppies to us from Oklahoma to New Mexico. He really loves animals and takes the best care of them while they are in his care. I’m so happy we found him! Highly recommended!
We adopted a dog from a shelter out of state and needed a transport for him to Colorado. We reached out to Better Late Than Never, asking if it was possible to pick him up towards the end of the week. They said yes, so we accepted the bid. When we asked when we could expect him to arrive they told us Sunday, 9/10, or Monday, 9/11. They also said they would be sending us a contract. The contract never arrived and we asked daily for it to be sent for a week. Being in a desperate situation to get the dog to us and having paid the booking fee we continuously reached out for updates on a timeline and a contract. They repeatedly said that they were going to send and we did not receive. When I asked about pick up they now said Sunday, 9/10, the date the estimated we would receive him. Going into the weekend we kept asking for a contract, being in a desperate situation with the timeline in which we needed our dog picked up I went ahead and sent the money via CashApp on Saturday 9/9. We became very nervous late Saturday night after zero communication. On Sunday, the day of pickup, we did not hear from them all day. After multiple attempts at contact they let us know they had vehicle trouble and were at least 24 hours behind. They also said once again they would send the contract and would be better about communication with the timeline. A few hours went by and we heard no updates. Our dog had to be picked up by the next day so we sought out another transport company that picked him up the next morning and delivered the same day. We inquired about a refund due to lack of contract, lack of communication, and lack of service. They have gone completely radio silent and we are now having to look at further action to receive our money back. Thankfully most of our communication was through text messages and on the citizen shipper app. I would not recommend booking with them. I understand that things happen but there is no excuse for the complete lack of communication. I very foolishly sent the money without a contract or assurances of time of pickup out of desperation to get our pup home. There was another review similar to mine that has since been removed so this situation does not seem unique to our family.
I love the how much you do to make the animals comfortable over long trips ty so much
Mario is great! Gave frequent updates and very reliable.