CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
Shipment from Springfield, OH to Fergus Falls, MN
very good. especially since the weather was extremely bad. however I thought there was only one other dog on the list to be delivered.I found out there was a total of three in addition to my puppy. Made for a very long trip.
Shipment from Oklahoma City, OK to Cleveland, OH
They were excellent on detail and sending pictures of my baby girl
Shipment from Elkridge, MD to Menlo Park, CA
Highly recommend. Luke drove my 2 dogs in my own car about a month ago. He was fast, professional, and safe - gave me updates and photos along the way! 10/10 - this is my guy if I need to do this again in the future.
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Shipment from San Antonio, TX to El Paso, TX
She is great with animals, super friendly and takes great care of the little fur baby's. She gave me constant updates, and was very accommodating. 10 out of 10, Id hire her again.
16’ food trailer
Great service! They guarantee me and did that! Driver was amazing couldn’t ask for nothing else. I will be recommending them to friends and family! Y’all rock!!!’
Shipment from San Diego, CA to Baxter, KY
Terrible experience with driver DWAYNE. I would never hire him or use this company again. First issue - told him our dog was highly reactive to other dogs and yet he drove with another dog in the car anyways and stated they couldn't accommodate a one on one ride. His updates during the trip were much further apart than the 3-5 hours that he promised. He lied about where the dogs slept (said they were with him in a hotel when he in fact left them in a parking garage overnight, proven via tracker on the dog). He spent 12 hours in Las Vegas for no reason with no explanation, when that wasn't even on the way for the route he needed to take. He was not reachable during that time and lied about not having reception in a major metropolitan city. He also lied about where the photos he sent me of the dog were taken, and when (easily proven through apple time/date stamps, showing photos had been taken days prior). Refused to send any photos of the dogs in the hotel with him (because they never were) claiming he hadn't received my 5+ texts between 2am - 10 am requesting them. Emailed the "owner" of the company with concerns and received no response. Likely not licensed by USDA. Dwayne is presumably a subcontractor they paid who is not even an employee of All Aboard Transportation. He also had me send payment to an LLC registered in his name, not this company's name. Refused to even let the dog out of the vehicle when they reached their destination until receiving second payment. Drove in excess of 10 hours a day, violating trucker standards. Drove the dogs in an SUV, not a van. Additionally, there is a reputable company named "All Aboard Pet Transport" which you can google and is in NO WAY affiliated with this company on citizen shipper. They have received numerous complaints about Dwayne and other drivers at this fake company from customers trying to get ahold of the nonexistent owner who found their phone number instead. Exercise caution. Do not hire this company. Do not even contact them as this awful driver DWAYNE is apparently the one who responds to their chat/messaging feature through citizenshiper. You will not have any idea where your dog is, or what condition they are in and your dog will likely not be safe. Put a tracker on your dog's collar and another in the kennel. Get a picture of the license plate before they leave with your dog. Ask to see their driver's license and USDA registration. HIRE A DIFFERENT COMPANY. It's a miracle our dog arrived alive.
Shipment from Hebron, KY to Saint Paul, MN
Beyond 100% satisfied. Consistent communication from start to finish. Anyone in need of transporting should consider this company first! 5 start +++ Thank you to Black Pearl for the very caring transport and delivery of our precious little kitten! You made the process sooo reassuring!
Shipment from Memphis, TN to Greenville, NC
Great experience! My dog was transported from TN to NC, with great care and compassion. Very flexible, I highly recommend!!
Shipment from Warner Robins, GA to Fort Pierce, FL
Thank you so much for rescuing my brothers dog from a difficult situation and bringing him to Florida to live with our beach family. He was well taken care of and I can't say enough about our appreciation to you 💕
Shipment from Bakersfield, CA to Ponca City, OK
Very understanding, caring,patience, 100% would recommend
Shipment from Arp, TX to Denver, CO
Excellent service, kept in touch, treated the dogs well. Highly recommended
Shipment from Lodi, CA to Columbia, MO
I am 100% satisfied, with J&J communicated through the whole trip , sent pictures.my princey boy loved them he seemed very comfortable Highly recommend booking with them !
Shipment from Miami, FL to Worcester, MA
Frank was great in delivering Luna! Very helpful, communicative, and flexible. Drove all the way from FL to MA with no hiccups!! You won’t regret using his services!
Shipment from Bridgewater, VA to Medford, NY
Everyone involved with Pet Tasker LLC are great! Everyone communicates about what is happening and my kitten got to me safe and sound! The guy who came went through a lot of traffic but never complained and stopped to give my kitten water and sent me pictures! Great service!
Shipment from Cross Roads, TX to Olympia, WA
Literally couldn’t recommend Arthur more. Exceptional communication, pictures and updates along the way. And just a great guy with a great attitude and someone I would absolutely trust again with my pets! Heck I’d trust him to transport me lol. This was my first time using this service and how lucky that I found a couple with experience in animal control! Expert service but somehow also felt like that true quality home town service.