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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
Communication is key and they did a great job!
Kevin and Karen were super nice and friendly. They took care of my puppy like their own. They are professional and reassuring. It was such a pleasure meet them!
I was disappointed in my experience with both CitizenShipper and Daniel as a service provider. I cannot discourage use of his services enough. I was referred to CitizenShipper through a family member who runs an estate sale company, who utilized another Shipper to safely transport furniture to me a few years ago. So, I was optimistic about having another trustworthy and satisfactory experience. Daniel; however, did not fulfill the terms originally agreed upon. In my original listing, written, and verbal communication with Daniel, I reiterated and emphasized the importance of my antique furniture and explicitly stated that his professional attention to the shipment of these items was the entire reason to utilize his services. He agreed to, "Carefully package, protect, load, unload and protect during transport furniture items, artwork, and boxes from TN to VT.” Daniel grossly misrepresented his services, limitations, and professionalism. He is a slight and older man who arrived with his girlfriend/partner (half his size and physically incapable of helping him properly move large items) and only a 150 lbs. folding hand dolly. As other reviewers have noted, I also received the line that “his original helper was unavailable”. There was a notable absence of blankets and packing materials in his trailer, with only 5 or 6 dirty moving blankets on board. I offered to purchase additional packing materials immediately upon seeing the trailer and he dismissed the offer, though he accepted the use of 2 new moving blankets I purchased for such contingencies. He also dismissed my concerns and queries about the quality of packing and loading of my furniture in TN, going so far as to brush off and disregard the damage I witnessed not 6 inches from my face as he slid a glass door from a credenza bookshelf, gouging the supporting pillar. It is no exaggeration to say that every single piece of the 9 wood furniture items shipped to VT arrived with damage, varying from minor to total destruction of a veneer. When I first noted my concerns during our offloading, in a non-confrontational and inquisitive way, Daniel immediately yelled back defensively and insisted he had no idea what I was talking about. The incredulous and disrespectful response regarding his accountability was surprising. And the thinly implied threat he made upon his departure is troubling. When he completed moving all items into my apartment, I asked him to re-share his preferred payment method link with me so that I could pay him the balance due, per the terms of our agreement. I was eager for him to leave, because his mood darkened after I highlighted the damage. As I walked him out, he said glibly, "Oh don't worry, I trust you'll pay me because I know where you live... I'm not worried at all, because I know where you live". Throughout this transaction, I was professional and courteous to Daniel, even going so far as to offer a gesture of chocolate cupcakes from the local best bakery to acknowledge his birthday. I have extensive experience managing and de-escalating mental health crises and hope you can appreciate this lense when I say that Daniel's handling of professional confrontation was unsettling and should raise a red flag for anyone he may potentially transact with. While I am physically larger than Daniel, I must emphasize that I was uncomfortable with his behavior during unloading. I live modestly and frugally; I've never even owned so much as a new car. I've worked hard in order to procure these treasured, and in some cases, one-of-a-kind items in various conditions ranging from good to mint. i.e a refinished cedar chest completed with a friend, now split on two sides. Most concerning was the impact on the two Danish credenzas, which were in pristine condition; including one finished with a one-of-kind shelf. These now have damage across all surfaces, including gouges, chips, and a moisture-damaged footprint! I understand the risks and nature of common damages in moving, having done cross-country hauls 4 times in the last 15 years. The degree of damage incurred this round is the worst I've ever experienced and is a direct result of Daniel's lack of attention and proper preparation of these items for shipping. Daniel is uninsured (a risk I was aware of) and CitizenShipper has offered unsupportive communication nor recompense or recourse. Without meaningful consequences for Shippers, it certainly diminishes the trustworthiness of the platform. Just do your best and avoid this particular Shipper.
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The service provided was excellent The driver arrived on time and our cats were delivered in excellent condition. The company arranged payment to suit our specific needs. I would highly recommend Elliot Transport to anyone.
Service was excellent, efficient and seamless. So happy to have found Kenneth to transport our beloved siamese cat. Thank you
I was nervous about handing my boat over to a stranger, but after talking to Sean my my mind was put at ease. He delivered my boat from S South Jersey to Southwest Florida approximately 1300 miles. He kept in touch with me during the journey, sending me pictures of my boat’s condition along the way which made me feel even more at ease knowing Sean was treating it like his own. There was a slight hiccup near the end of the trip (a blowout). But needless to say Sean had all the equipment and even a spare tire on his truck needed to complete repairs on the road. I would not hesitate recommend or to use Sean’s service in the future. Thanks again Sean!!!
Toyamarie was excellent! She arrived on time to pickup and destination, provided regular communication and videos my pet along the way, and was very conscientious of the care and comfort of my Penny. I recommend hee with hesitation!
EQ Pet Travel was amazing! She kept in clear communication with us and loved on our dogs like they were her own. We can’t thank her enough for getting our babies back home!!!
Rustem was excellent in communicating his location along with pictures of our cat. He picked up and delivered the cat in the time frame promised. 2036 miles with a 15 year old cat that was not happy to travel has to be challenging, but the cat arrived in good health and immediately started exploring her new home. Thanks Rustem for getting Daisy here quickly and safely.
Kerry and Axel are a fantastic team! I was terrified to ship my fur baby with a stranger, but my fears were quickly erased by Kerry's calm and confident demeanor. He safely delivered Turbo quicker than anticipated. Turbo presented a few challenges, but this dynamic duo handled everything perfectly! I never imagined things could go so well. They deserve 10 stars!!! If I ever need anything shipped, this is my go-to. Absolutely the best experience imaginable!!! Thank you Kerry! 😁😁😁 Turbo thanks Axel for being such a calm travel buddy! 🐶❤️👍
She is a wonderful person. GPS shows where she and my boy are. very satisfied. Thank you very much!!
Amazing company! Kept in contact throughout the whole process and had outstanding communication and customer service skills. Having this be the first time I needed a pet transported I was very nervous but they were very helpful and reassuring. Definitely took very good care of my puppy and got her home safely! Will be using this company from here on out if I ever need to transport a pet again!
Ivy and her husband were amazing! She kept us updated on how our sweet boy was doing along the way. Sent us pictures and made sure he was taken care of while in her care. He was able to get out and stretch his legs and have plenty of potty breaks. I would definitely recommend Ivy.
everything was okay but for most people had problems with English but were good people. Took a little to make it happen but it did and okay.
At first, I was very nervous to use a service like this. Nick was incredible. He was easy to communicate with, kind and understanding. I would trust Nick to ship anything. In less than 24 hours he was able to get my puppy to me safe and in great spirits. The price, service and communication was an 11 out of 10. I will absolutely be using Nick again for any of my shipping needs.