CitizenShipper Reviews:
What 75,170+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,170 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Rio Rancho, NM to Houston, DE
Wonderful experience! Osman had great communication and kept us updated daily. So happy Shadow was in good hands during his journey to his new home!
Shipment from Warren, MI to Geneva, NE
Good communication, would use again.
Shipment from Mohnton, PA to Woodstock, NY
Pictures and videos the whole trip. I recommend AJ for a safe delivery of the puppy.
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Cottonwood, CA to Spokane, WA
Excellent communication and diligent care of our pig. Gave frequent updates and pictures. Would absolutely recommend!
Shipment from Renton, WA to Paradise, CA
Highly recommend Kevin!! He’s communicative, on time, and loves dogs. I chose him out of the other bids because of his 5-star rating and am glad I did!
Shipment from Elgin, TX to Elgin, TX
Snowball did a great job letting me exactly when he picked up my boy and was on his way. On delivery he was very courteous and friendly.
Shipment from Lilburn, GA to Oak Ridge, TN
Brittany did an excellent job picking up my dog and delivering him. She came with a clean crate and other necessary items. I received pictures at the beginning and at delivery! I would use her again!
Shipment from Murray, UT to Everett, WA
Shipment was good and the driver was professional
Shipment from Killeen, TX to Clinton, SC
Kept in great contact and handle my fury baby with care! 10/10 recommend
Shipment from Castle Rock, WA to Sumas, WA
Very friendly and good with dogs. However arrived more than half an hour late for pickup and then took an unscheduled one hour plus stop at a restaurant. We had to wait at the agreed upon meetup for more than two hours.
Shipment from Portsmouth, RI to San Antonio, FL
Initial pick up was great. After it turned into a bad experience. Had sleepless nights of worry. The initial picture of my cats appeared to be in poor condition. It was necessary to seek assistance from main company representative for assistance. Reached point it was necessary to request for my cats to be drop at nearest animal shelter and would seek alternative transportation; they did not comply. In end told their vehicle had issues caused delays. Cats were delivered on 6th day of a two-day expected delivery.
Shipment from Lynn Haven, FL to Anchorage, AK
Not only was Freshstart knowledgable, but they communicated with us the entire day of travel and shared fun pictures along the way. I highly recommend.
Shipment from Dallas, TX to Hummelstown, PA
Home Sweet Home drove our rescue dog from Dallas to Pennsylvania. Terry was kind enough to hold a spot for us for 24 hours as the shelter wasn't 100% sure of the day/time he could be released. The drivers checked in often with pictures and updates. He arrived comfortable and happy. The drivers were very communicative and friendly. We would definitely recommend Home Sweet Home.
Shipment from Wellington, FL to Traverse City, MI
Amazing guy and he took the BEST care of my dogs! Highly recommend
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,170+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.