CitizenShipper Reviews:
What 75,170+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,170 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Kissimmee, FL to Clearwater, FL
Hector was Fantastic! Professional and friendly. He transported my brand new Motorcyle across Florida. Communicated every step of the way and arrived earlier then expected. I will absolutely use his services again in the future. Thank you Hector!
Shipment from Las Vegas, NV to SeaTac, WA
Thank you for taking such great care of our baby!! Olga kept us updated throughout the entire trip and with AirTag tracking on our dogs collar. She picked him up and delivered him in perfect timing.
Shipment from Little Rock, AR to Shrewsbury, MA
Tina was very accommodating and did a great job getting our dog from AR to MA. We needed a fast turn around and she was willing and able. She was punctual and made great time on the trip. She sent updates and pictures. Highly recommend.
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Shipment from Birmingham, AL to Poway, CA
Amazing delivery. Judi communicated with us throughout our entire trip and made sure our pups had a fun and safe trip from east coat to west coast. 5 stars
Shipment from Thompson's Station, TN to Raeford, NC
This has been the most perfect transport we have ever experienced for one of our babies. They truly are a caring company, with plenty of videos, photos and messages during the trip, and going above and beyond for our German shepherd Maverick. We cannot recommend Jayne enough!
Shipment from Collinsville, TX to Hot Springs, AR
Look no further! This is your transporter. He delivered my poodle puppy from over four hours away, in the pouring rain and was even on time! Honest, Christian, hard working great folks. Dee and Gayle are absolutely wonderful! You’ve found your person ! Dr. Anne Murphy
Shipment from Albuquerque, NM to Boise, ID
Vom made sasha feel comfortable. Constant updates and videos. Happy with the delivery
Shipment from Buckingham, VA to Virginia Beach, VA
This was one of the best experiences I have had with a puppy transporter! He was very polite, on time and eager to help in such a short amount of time given, as we were on a tight schedule. My puppy arrived very clean, well taken care of with all paperwork from the breeder. I would highly recommend this transporter to anyone! I would use him again in a heartbeat!
Shipment from Chattanooga, TN to Sparks Glencoe, MD
From the minute I spoke with Susan I felt confidence in my choice to use her. She’s already been out so. From the minute, I spoke to Susan, I felt confident that she was honest and going to deliver my puppy safely. She made herself available at all times which was also reassuring. I recommend her very highly..
Shipment from Ridgecrest, CA to Chattanooga, TN
Tina is amazing! She is incredibly communicative, and will adapt to any needed plan changes. Honestly, she was wonderful and went above and beyond for a hamster transport. I would definitely use her again for another pet transport. Highly recommend her 🙌
Shipment from Gilroy, CA to San Jose, CA
Antonio delivered our pup from California to Michigan. We were very anxious and our pup is usually anxious as well but Antonio did a great job at communicating and sending updates to us along the way and our pup looked so happy. I’m glad we decided on this instead of a plane I feel that just the few days he spent with Antonio really helped him get comfortable with other people and he’s doing great now. I will definitely use him in the future.
Shipment from Fresno, CA to Auburn, WA
What an amazing job kept me updated throughout the whole transfer of our little pup.
Shipment from Kannapolis, NC to Columbus, GA
⭐️⭐️⭐️⭐️⭐️ Absolutely recommend! Very friendly, kept me updated throughout the trip, and made the whole process easy and stress free. Communication was great from start to finish and I always felt like my puppy was in good hands. Would definitely use again in the future.
Shipment from Dallas, TX to Palm Coast, FL
I am so grateful to Rick Matta for his care, compassion and expertise. We entrusted our dog Duke to Rick to transport him from Texas to Florida. Rick alleviated our fears through texts, photos and calls. Even through bad weather he was calm which helped Duke and us. Duke arrived safely today and we are so grateful. We would recommend Rick without hesitation. If we need to relate one of our pets, it will be with Rick and Citizen Shipper. Thank you! Paula and Tom Howard
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,170+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.