CitizenShipper Reviews:
What 75,576+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,576 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Colorado Springs, CO to Fairfield Bay, AR
THE NICEST people you would ever entrust your belongings as well as your pets to! Would hire again in a second if needed. Thank you so much for helping us 💘 we so appreciate you both
Shipment from San Antonio, TX to Sellersburg, IN
She was wonderful and very responsive! Lots of pics during the trip.
Shipment from Magnolia, TX to Queens, NY
Rachel was great, she was as on time as traffic and road conditions would allow and took very good care of my dog. Her rates were fair and I would highly recommend her. Rachel;if you see this review thank you again for bringing my best friend back to me and for the excellent way you took care of her.l
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Shipment from Baltic, OH to Eastpointe, MI
First and foremost, Katelyn and the family are amazing for what they do! She is very accommodating and will keep you up to date throughout the entire process. I was nervous since this was my first time having a transporter pick up our new baby straight from the breeder but Katelyn did everything to make sure we were at ease and made the entire process smooth. Major shoutout to her dad as well, he made sure throughout all the bumps along the way to ensure a smooth and safe delivery! Don’t be nervous and take the step with Bone Creek if you need any transport services! Thanks again Katelyn!
Shipment from Compton, CA to Colorado Springs, CO
PawVoyage Transportation did an amazing job with my pets during their 4‑day trip from Compton to Colorado Springs. They took incredible care of them the entire time and even brought them on hikes in the beautiful mountains, which my dogs absolutely loved. I felt completely at ease knowing they were in good hands. Highly recommend their service — truly above and beyond.
Shipment from Falmouth, MA to McLean, VA
Good communication, safe ride - all you could ask for.
Shipment from Amherst, MA to Lexington, KY
They were very communicative and responsive. My senior dog had a great time and returned to me safe and happy. I couldn’t recommend enough!
Shipment from Temecula, CA to Killeen, TX
Very Professional and kind. Delivered my puppy from SoCal all the way to Texas and did an amazing job, got my puppy there very fast and safely. Pricing was amazing!! I 100% recommend!
Shipment from Edison, NJ to Queens, NY
Ozzie is quick to respond, professional, and punctual. Thank you Ozzie for transporting my cat 🙂
Shipment from New York, NY to Lincolnville, ME
Jacob and Brenda were terrific. A very long trip from Staten Island to Maine to deliver our rescue pup. We received regular updates and they even stopped to buy her some treats and a toy. They were so sweet and obviously care a lot about animals. Would definitely use them again.
Shipment from Charlevoix, MI to Jupiter, FL
Would highly recommend! Such a great experience from booking to delivery.
Shipment from Nashville, TN to Las Vegas, NV
These were the most wonderful people and my pets arrived so healthy and happy! They’re not typically great travelers and they arrived stress free! Couldn’t recommend them more!
Shipment from Milan, TN to Redding, CA
I cannot say enough wonderful things about Smoky Mountain Express! ❤️ Chad transported my sweet Knox all the way from Milan, Tennessee to me here in Redding, California, and he was absolutely amazing throughout the entire journey. This was a long trip, and knowing Knox was in such caring hands made the whole experience so much easier. Chad was incredibly kind, professional, and communicative. He sent me wonderful updates and daily pictures of Knox along the way, which meant so much to me! Being able to see Knox, know how he was doing, and watch his journey made the wait much less stressful. 🐾❤️ When Knox finally arrived, it was obvious that he had been well cared for and loved throughout his trip. I am so grateful to Chad for treating him with such care and for keeping me updated every step of the way. I would 100% use Smoky Mountain Express again without hesitation and would highly recommend them to anyone needing safe, reliable, and compassionate pet transportation. Thank you so much, Chad, for bringing my boy home to me! 🐶❤️
Shipment from Granbury, TX to Plantation, FL
It was a complete success—fast, communicative, and comprehensive.a service of excellence
Shipment from Ione, CA to Comstock Park, MI
Very nice and corresponded well. I was given pictures and ETAs. The timeline ended up having to be moved multiple times, but I guess that is to be expected when you are driving over half way across the country. They were by far the best price quote I received, and that is why they got 5 stars. Otherwise I couldn't justify the price of shipping for the cost of the puppy.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,576+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.