CitizenShipper Reviews:
What 76,822+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 76,822 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Adelanto, CA to La Porte, IN
I appreciated the agent being able to answer my questions and doubts. It was a bit of a back and forth with my driver but he was kind in the end, I appreciate everything this was already stressful enough and ADL made it to where I can finally get my car so thank you
Shipment from Hollister, CA to Abilene, TX
Very professional friendly team couldn't be happier with getting my dog to our new house.
Shipment from Mansfield, MO to Hollywood, FL
Byron was reliable and detail oriented. He was consistent with his communication and kept us updated with pictures at every rest stop. I am extremely happy with his quality work and he has a good and energetic vibe. I highly recommend his services
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Shipment from Cape Coral, FL to Mount Pleasant, SC
He was an excellent transporter for my cats. Extremely friendly, great communication, and drove with care. Will absolutely use again.
Shipment from Chantilly, VA to New Britain, CT
Jonathan was great! He kept me updated throughout the trip and sent some really cute pictures. I'd happily use his transport services again!
Shipment from East Cleveland, OH to Severna Park, MD
Very professional and fast. Highly recommend and would use him again if I ever need another transport
Shipment from Toccoa, GA to Orlando, FL
I couldnât have asked for a better transport for my new puppy. He kept me informed every step of the way and he pampered Yoshi until he got to my house Thank you so much
Shipment from Shreveport, LA to Sumas, WA
She was here right when she said she would be. Before our daughterâs birthday. Pup was happy and healthy when he arrived. Would use her again for sure. Great service thank you.
Shipment from Alvord, TX to Readyville, TN
We were very pleased with our service. We had been looking for a specific puppy for some time. The one we wanted was already spoken for but fell through. We got a call one afternoon that sheâ was now available and literally in 24 hours thayer delivered our puppy from TX to TN. We got pics and updates. If we texted a question they called us directly once they were on the road. Had a good set up when I peeked in their vehicle.
Shipment from Wichita Falls, TX to Trenton, MI
Joe did a fantastic job. He was prompt and caring. He sent photos and shared his location for a worry free trip. I would highly recommend!
Shipment from Windsor, CO to Portsmouth, VA
Excellent service , update through the whole trip for the pet wellness and their location. 100% recommended.
Shipment from Pahrump, NV to Cottage Grove, OR
Everything went fine. They were on time and loaded the babies without a hitch. I did warn them about the fires up north around Reno and also told them that if they needed one more day, that it was fine by us. We got plenty of updates and pictures. Theyâre unloading my unhappy cats as we speak. Lol This was for 12 cats. We opted for Private solo ride with 2 person team. It was expensive, but we felt it was the best option for moving this many cats safely. Job well done.
Shipment from Buhl, ID to Ferndale, WA
I was super impressed with her service. Everything was transparent and she took great care of my puppy. I recommend 10/10. ID to WA, super timely and easy to work with.
Shipment from Normal, IL to Henderson, NV
Olha was amazing. I strongly recommend, she would send updates with pictures multiple times a day. Great communicator and very kind. Thank you so much :)
Shipment from Riverton, UT to Houston, TX
This is one of the best drivers you could ever find they make it so easy for you to work with them and make your experience better than it could ever be. I would 100% use them again and I advise everyone else should.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 76,822+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.