CitizenShipper Reviews:
What 75,170+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,170 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Wellington, FL to Traverse City, MI
Amazing guy and he took the BEST care of my dogs! Highly recommend
Shipment from New Bern, NC to New York, NY
I was very satisfied with this transporter - he was kind, reliable and kept me updated throughout the trip! My kitten arrived safely and happily!
Shipment from Philadelphia, PA to Houston, TX
Very happy! My dog arrived safely and quickly and communication was great the entire time. I was relieved my boy was in good hands
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Chamblee, GA to Memphis, MO
Great communication throughout transport. Could tell that they took wonderful care of precious cargo.
Shipment from Denver, CO to Wilmette, IL
These ladies are amazing! Iām so glad I chose them to transport our dog across country. They were so kind and warm I knew our dog was in good hands. They sent multiple updates throughout the trip and delivered our dog safely and on schedule. Thanks so much for everything! We are grateful!
Shipment from Atlanta, GA to Savannah, GA
If I could give more than five stars, I would. I cannot say enough good things about my experience! She brought my girl Stella to me safely on the exact same day I requested her. She is incredibly thoughtful and went completely above and beyond by stopping at Walmart before the trip to pick up a crate for Stella to ensure she was comfortable. Communication was perfect the whole way through. If you want total peace of mind when transporting your pet, book with her. She is awesome!
Shipment from Sparta, WI to Watertown, WI
Great communication, on time delivery.
Shipment from Roman Forest, TX to Buckley, WA
Easy, communicative and took care of my cat and dog safely for a 36 hour drive!
Shipment from Greenwich, CT to Myrtle Beach, SC
Personable, caring, great communication. Everything went exactly as planned. Book with confidence.
Shipment from Midlothian, VA to Stafford, VA
Professional and kind when I had to cancel
Shipment from Troy, MO to North Ridgeville, OH
Great team of people even when there were dogs added in the end they never complain and really like to do this job from the hart and the dogs really like them aswell. Next time we know who to call:-)
Shipment from Ruskin, FL to Los Angeles, CA
Sam was absolutely amazing throughout my dog Bluās journey! He kept me updated the entire time with pictures, videos, and messages, which gave me so much peace of mind during a stressful move. Blu can be very cautious and slow to trust new people, so I was nervous about the trip, but he really warmed up to Sam and was clearly comfortable in his care. That meant everything to me. Sam was professional, kind, communicative, and truly cared about Bluās wellbeing every step of the way. Iām so grateful for the care and attention he provided and would absolutely recommend him to anyone needing pet transportation!
Shipment from Naples, FL to Owings Mills, MD
Boh loved his Pawsitive journey! We were very impressed with the process from start to finish. Great communication and Boh, an 85 lb chocolate lab, arrived home happy!
Shipment from Harlingen, TX to Kermit, TX
oh my god what a nightmare i explained i had someone flying in an the pup had to be delivered a certain day she canceled twice after paying a booking fee then showed up late when i told her there was going to be rain refused to leave earlier this was supposed to be a straight trip i paid for a straight trip she refused to communicate with me just the buyers even though i was the one who paid her she picked up at my house then hung around for another two hours before leaving my town no other pick ups this was supposed to be a solo trip act like she was making the trip but iām pretty sure she just went to her home because the next day even this was a one dat trip she arrived way way behind schedule and iām not one of who complains about time but there was no communication. and this DAY trip was pushed back 4 days and i had zero updates until i got the text done and sheās extremely unprepared showed up with nothing i offered fro meet her two hours closer because i had a dr appointment and her push backs were making me cancel and she still didnāt ,/43 still kept pushing back excuse and excuses not knowing how my pup was doing
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,170+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.