CitizenShipper Reviews:
What 75,457+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,457 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Bethesda, MD to Seattle, WA
Hayley was OUTSTANDING! I've been raising guide dog pups for 30 years so I've seen all sorts in my day. From the moment I engaged with Hayley on this platform to the day she picked up my 80 lb GSD to the day she dropped him off, I felt nothing but at ease. I now refer to her as Auntie Hayley. She loved on Reed as if he were her own. He had a fabulous cross-country adventure, in exteremly comfy conditions, during which he was spoiled rotten. She is an exceptional communicator; if only everyone was like her. I highly recommend her and if fact, Reed will be going back East with her in 3 months. I'm sure he will be excited to see her!
Shipment from Delran, NJ to Salem, NJ
Fabulous person. Made my Dad brought me my baby African gray parrot. thank you. I love citizen shipper above and beyond he went wonderful person
Shipment from Seattle, WA to Phoenix, AZ
Sam is an extraordinary person. He went beyond what we were expected during this trip from Seattle to Phoenix with our dog. I couldnāt imagine something like this ever. He sends picture and videos regularly, shared the location with us and took care of everything. He is very nice and a real gentleman. 5/5 is not enough for him and what he did. Very satisfied about this experience
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Shipment from Oakland, CA to Seattle, WA
The cats were delivered and were healthy and their carriers were clean, which is awesome! Ricardo's timing is the reason for the lack of stars. We worked with him to get the cats ready to him the day before we had requested, and he still arrived later than we wanted. His lack of communication on where he was and where he was going was concerning at times. I am thankful we have the cats with their owner and that they are healthy, but Ricardo's communication could have been better. He did not share his location with us until the last day, when he was in Washington, which was also concerning. He has a great demeanor and he pulled over and stopped to make sure the cats were good, so we are happy with the outcome.
Shipment from Eureka, CA to Meraux, LA
I was extremely satisfied with the service Alpha Team Transport, provided! Both Elysia and Chris were a pleasure to work with. My puppy was cared for like one of their own. Video's EVERY evening & morning. They covered all the bases. I very rarely write reviews, but the service i received, should be appreciated! I would no doubt uses their services again, if needed. Thank both of you again. Arthur J. Kospelich
Shipment from Clifton Gardens, NY to Chandler, AZ
Thanks for taking care of my dog very well and let him enjoying a happy journey!
Shipment from Boise, ID to Milwaukee, WI
Kathryn was great. My pups were in good hands. They were spoiled and loved on their journey. I am so happy that I found Kathryn and will recommend her to everyone!!
Shipment from Aspen, CO to Atherton, CA
They are absolutely the best. Iāve been transporting my pets for a decade and you simply cannot have a better experience than with JD and Esmeralda. Donāt even think about it just book them. A+ plus and they took five thatās right five of my animals two dogs and three cats. You will have a wonderful experience and so will your pets!
Shipment from West University Place, TX to Monterey, CA
Excellent service! Will use again for upcoming transport.
Shipment from Spencerville, OH to Upton, MA
I cannot put into words how endlessly grateful I am to Pawzitive Company for transporting my puppy from Ohio to Massachusetts! Hayley and Kristen were absolute angels throughout the entire journey, keeping me continuously updated from the very first minute on Day 1 until the exact moment he arrived in my arms. Transporting a furry family member can be terrifying, but they showered my pup with so much love and attention that they truly treated him like their very own baby. Their dedication, warmth, and service went far beyond excellence. If you want total peace of mind and the absolute best care imaginable for your pet, you MUST use Hayley, Kristen, and Pawzitive Companyāthey are simply unmatched! If I can give 101/101 as a score rating I will. ššš
Shipment from Molalla, OR to Toney, AL
She was absolutely amazing! Kept me informed and genuinely cared about my baby! Sheās an old girl and she got pampered for the long trip from Oregon to Alabama. She had great prices and the driver is an amazing person.
Shipment from East Islip, NY to Burleson, TX
Brad took the best care of Lola ( my Golden doodle). I was updated with pictures and text message. Would definitely recommend his services.
Shipment from Fort Myers, FL to Hudson, FL
They took great care of our new baby and communicated every step of the way! Would 100% recommend!!
Shipment from Charlotte, NC to Los Angeles, CA
I cannot thank you enough! We have a very senior dog (17) who couldnāt fly, and we were very nervous about the trip. From the moment TJ arrived at our house, our dog warmed right up. Our little old man pup was like a kid excited to go to camp. He just followed mr TJ and hopped in the car and got cozy in his crate without even paying us any attention! :) We could tell he was in great hands. TJ sent photos and updates, and it was pretty fun to watch their journey as they went! Iām so grateful and will be sharing about TJ with anyone who needs pet transfer. You and your pets are in great hands! šš½ thank you!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,457+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.