CitizenShipper Reviews:
What 75,170+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,170 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Greer, SC to Mount Pleasant, SC
I had an amazing experience with Celebrity Pet Transport LLC transporting my puppy, Olive, from the breeder to me. He was incredibly friendly, professional, and clearly cared so much about the dogs he transports. I got picture updates throughout the trip, which gave me so much peace of mind and made the whole experience even more special. Olive arrived happy, healthy, and very well cared for. You can truly tell he loves what he does. 10/10 would recommend to anyone looking for safe, reliable, and caring pet transportation.
Shipment from Alma, AR to Deary, ID
The delivery was definitely faster than I thought it would be and communication was great after pickup. There was some miscommunication at the beginning and their response time wasn't very punctual after deposit was made but the gentleman that delivered our dog was amazing.
Shipment from New York, NY to Valmont, CO
10/10 experience! I was truly so impressed with the care, attention, and responsiveness. You can tell their heart is really in it. Reasonably priced and totally seamless. The perfect solution!
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Shipment from Naples, FL to Evansville, WY
Heather did a wonderful job. She kept us up too date frequently on their progress, how our dog was doing and provided pictures and videos. I would highly recommend her to anyone. Thank you Heather!!
Shipment from Levittown, PA to Apollo Beach, FL
I was very nervous about shipping my cat from PA to Florida. I booked very fast and easy with Mark at K9 lives transport. He kept me posted on the whole ride of how my baby was doing. I was very appreciative and comfortable with the way he made me feel and the awesome care he took in of my fur baby! I would highly recommend this company. It was nice to know that he cared and kept me informed the whole destination. He was very professional, timely and caring. Thank you again for getting my baby to his new home!!!
Shipment from Waller, TX to Remington, VA
I have never used a service like this before so I was a bit nervous. Furdelistransport was extremely communicative and made me feel at ease. They explained the process, we’re on time, sent me updates along the way and got my baby to me way faster than I had expected. I highly recommend this company!
Shipment from Boston, MA to West Palm Beach, FL
Laurie & Roy were truly amazing. They got our boy to us within the time we agreed on and they sent us constant updates. Really lucky we found them.
Shipment from Kannapolis, NC to Dunn Loring, VA
⭐⭐⭐⭐⭐ Great experience and my puppy arrived safely. Thank you for taking good care of our puppy during transport 😊
Shipment from Selinsgrove, PA to Dallas, TX
Quick and thoughtful responses all along the way. They kept us informed and made us, and our older dog, feel safe and comfortable during a long (1400 mile) transport. Very responsive to questions we had during the trip. Great to work with!
Shipment from Safety Harbor, FL to Placitas, NM
just wonderful! Our aging rescue was treated VIP by Uncle Mello. would give 10 stars if possible. They transported him quicker than my husband flew to New Mexico. thank you all. HIGHLY RECOMMEND and will use again.
Shipment from Seattle, WA to Muskegon, MI
They were absolutely amazing with my boy Ranger. Coming from overseas to America and then choosing to trust people with our furry family member was so stressful, but these two wonderful women did everything they could for our boy and they were so kind and loving to him. The updates felt constant, it was amazing how they did it in such good time with as many stops and photos they took! They had stairs he could used to get in and out of the vehicle, as he has some troublesome hip issues. When he was having a hard time with eating, they got a hotel room and he was able to have some time out of his cage and in their presence in a new setting. It was truly the best experience I could have ever had. So glad to have chosen them, you should choose them too!
Shipment from Atlanta, GA to Houston, TX
Any time I’d need a service like this moving forward, I’m requesting Webb Transport every time. She was amazing to work with, great communication and helped our pup feel so safe during his trip across the states. Super professional, highly recommend!
Shipment from Washington, DC to Greenville, SC
Erin was an absolute gem and a great pleasure to work with. My pets were very well taken care of, and arrived safe and happy. She provided regular updates and went above and beyond. Thank you, Erin!!!
Shipment from Colorado Springs, CO to Los Angeles, CA
Alan was very flexible and accommodating when it came to transporting my puppy and did a wonderful job! He provided updates, was very easy to communicate with, and fast with transportation. I will be using him again if I need services in the future!
Shipment from Glen Allen, VA to New York, NY
Absolutely amazing experience transporting our puppy from Virginia to NYC! Communication was great the entire trip, and our puppy arrived safe, happy, and well cared for. You can tell they truly care about animals and treat them like family. We felt completely comfortable throughout the process and would absolutely recommend Jazzys Pet Care LLC to anyone needing pet transportation. Thank you again!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,170+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.