CitizenShipper Reviews:
What 976+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 976 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Granger, IN to Green Bay, WI
Excellent communication! On time for pick up and very easy to deal with.
Shipment from Sharpsburg, GA to Three Rivers, MI
Our first-time experience went as good as expected. Issues and delays were discussed and handled without hesitation. Pics and updates were provided, and our puppy was delivered safely. Not much to complain about. Fist-ābumperā, bud!!
Shipment from Elberta, AL to Longmont, CO
Arne was so great transporting our sweet dog snowflake from Alabama to Colorado! He took great care of snowflake on their trip, always sent us updates, photos, videos whenever! You can tell he takes pride in what he does and really cares for the animals he is taking care of! We are so greatful!! If your looking for a person to transport your pup id definitely recommend!
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Shipment from Lititz, PA to Jericho, VT
JNBās Transport was absolutely fantastic from start to finish. They gave clear expectations and stuck to their plan perfectly. Communication was excellent throughout the trip with updates along the way, and it was clear our puppy was being cared for with real attention and kindness. When our puppy arrived, she was calm, clean, and clearly well looked after. They really care about the animals they transport and treat them like their own. We are so grateful for the care they provided and would highly recommend JNBās Transport to anyone needing safe, reliable pet transport. A true five star experience.
Shipment from Brentwood, NY to Brentwood, NY
Veronica is truly amazing!!!! Great communicator, she kept us informed and sent pics throughout the entire trip! I highly recommend her services! Thanks so much Veronica!!!!
Shipment from Bradenton, FL to Chesterfield, MO
Great experience all around.
Shipment from Cincinnati, OH to New Castle, PA
Kept in touch the whole time, very pleasant to work with! Puppy delivered safe and happy!
Shipment from Kennebunk, ME to Massachusetts, MA
Extremely polite and helpful! Stellar service!
Shipment from Grand Junction, CO to Marietta, GA
Picked up and delivered on-time. Perfect!
Shipment from El Paso, TX to SeaTac, WA
Kat & her husband were amazing! Amazing on communication both beforehand and during transportation. I was very nervous about sending my fur baby off with someone I had just met but they made me (and my fur baby) so comfortable! Kat provided pictures and updates multiple times a day as well for extra comfort. Would recommend! 10/10
Shipment from Oak Harbor, WA to Knob Noster, MO
I loved working with Hayley! She brought me my dog and the whole process was easy and went so smoothly. I never had confusion or doubts with it. She kept me updated with her travels and sent amazing pictures of my pup the entire time. She was so nice and a huge pleasure to work with! I would recommend her services always!
Shipment from Buffalo, NY to Charlotte, NC
JnB is the transport for me. This team took care of my pups like they were their own. Updates every hour. Pictures. They knew my dogs meds and even recommend a natural allergy treatment. If you are looking for a pet transport team, look no further! Highly recommend!
Shipment from Brigham City, UT to Shell, WY
Victor made the whole transport process simple and stress-free. Communication was clear the entire time, and he handled a somewhat difficult dog with confidence and care. You can tell he truly cares about both the dogs and the people heās working with. Highly recommend.
Shipment from Fallbrook, CA to Lompoc, CA
I am so grateful that I was able to work with Donnally and his pup Saint! I am in a new town and found out that I had a whole in my tire and could not go get my Great Dane Ace. I was devastated but put the bid on citizen shipper and he came in with the lowest bid and the fastest timing! I will reach out anytime if I ever need this type of service or any delivery services. I was able to track Ace as he came to me and Donnally communicated every step of the way! Thank you for bringing my best friend!
Shipment from Los Angeles, CA to Miami, FL
Late drop off and cat got sick, seemed like one cat was dehydrated and the other got sick: diarrhea and vomiting
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 976+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.