CitizenShipper Reviews:
What 75,170+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,170 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Stuart, FL to Broadalbin, NY
Highly recommend Gerald - great communication & service delivering a boat for us from FL to NY using his own trailer. He is extremely knowledgable & kept us updated the entire way delivering on time very quickly & safely. Heās your guy for any transport needs!
Shipment from Scottsville, VA to Austin, TX
Kristen took excellent care and TLC to our shadow. She went through some bad weather but new went to stop. I trusted her completely. I would absolutely recommend her.
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Shipment from St. Petersburg, FL to Grove City, OH
They kept me updated the entire way and the dog arrived safely to the new owners. It was a very quick trip. I would definitely recommend!
Shipment from South Daytona, FL to Masonville, CO
Very friendly, skilled, punctual, professional. Worth every penny.
Shipment from Fort Thomas, KY to Bradenton, FL
I highly recommend Russ for transporting your pet. From the onset, communication was prompt and efficient. He arrived as scheduled for pick up. During the trip, Russ provided consistent updates and pics on the status of the trip and how my dog was doing. My dog arrived happy and stress free. Russ provided a solo trip for my dog which I really appeciated. If I were to need pet transport in the future, I would definitely book with Russ again. Thanks Russ!!!
Shipment from Kissimmee, FL to Clearwater, FL
Hector was Fantastic! Professional and friendly. He transported my brand new Motorcyle across Florida. Communicated every step of the way and arrived earlier then expected. I will absolutely use his services again in the future. Thank you Hector!
Shipment from Las Vegas, NV to SeaTac, WA
Thank you for taking such great care of our baby!! Olga kept us updated throughout the entire trip and with AirTag tracking on our dogs collar. She picked him up and delivered him in perfect timing.
Shipment from Little Rock, AR to Shrewsbury, MA
Tina was very accommodating and did a great job getting our dog from AR to MA. We needed a fast turn around and she was willing and able. She was punctual and made great time on the trip. She sent updates and pictures. Highly recommend.
Shipment from Birmingham, AL to Poway, CA
Amazing delivery. Judi communicated with us throughout our entire trip and made sure our pups had a fun and safe trip from east coat to west coast. 5 stars
Shipment from Thompson's Station, TN to Raeford, NC
This has been the most perfect transport we have ever experienced for one of our babies. They truly are a caring company, with plenty of videos, photos and messages during the trip, and going above and beyond for our German shepherd Maverick. We cannot recommend Jayne enough!
Shipment from Collinsville, TX to Hot Springs, AR
Look no further! This is your transporter. He delivered my poodle puppy from over four hours away, in the pouring rain and was even on time! Honest, Christian, hard working great folks. Dee and Gayle are absolutely wonderful! Youāve found your person ! Dr. Anne Murphy
Shipment from Albuquerque, NM to Boise, ID
Vom made sasha feel comfortable. Constant updates and videos. Happy with the delivery
Shipment from Buckingham, VA to Virginia Beach, VA
This was one of the best experiences I have had with a puppy transporter! He was very polite, on time and eager to help in such a short amount of time given, as we were on a tight schedule. My puppy arrived very clean, well taken care of with all paperwork from the breeder. I would highly recommend this transporter to anyone! I would use him again in a heartbeat!
Shipment from Chattanooga, TN to Sparks Glencoe, MD
From the minute I spoke with Susan I felt confidence in my choice to use her. Sheās already been out so. From the minute, I spoke to Susan, I felt confident that she was honest and going to deliver my puppy safely. She made herself available at all times which was also reassuring. I recommend her very highly..
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,170+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.