CitizenShipper Reviews:
What 75,605+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,605 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Vermontville, MI to Eau Claire, WI
Great communication, easy to work with for both the person I bought the dogs from and myself. Payment requirements were straightforward and reasonable. It took so much stress off me to hire her!
Shipment from Arcadia, FL to Marysville, CA
Very easy to work with, kept us all updated and sent pictures everyday! Would absolutely recommend and work with again
Shipment from Edgewater, NJ to Rutherfordton, NC
Great experience. The driver is pleasant and took care of my dog during transport. He texted me updates and photos of my dog when they stopped on the way for a break. He sent me pictures of my dog while walking him outside. Highly recommended.
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4 outdoor chaises....74" 50" W......4 foldable beach chairs, one hose, 3 boxes of dishes
Tinisha was fantastic!!! She kept me informed when she would arrive to pick up my items....gave me an idea of timing to deliver the items...She was on time....very pleasant to work with and would use her again anytime!!!! I highly recommend her services to anyone needing items or pets transported.....Donna Anderson
Shipment from Oak Grove, KY to Murfreesboro, TN
Most awesome experience! Tammi was so professional and caring every step of the way. I had never used a service like this before but she totally put my mind at ease and my puppy arrived happy and well cared for. Tammi anticipated my questions and concerns and it was a great experience for us and our new family member!
Shipment from La Crosse, WI to Greensboro, NC
Elena is truly a blessing. She worked with our budget and took amazing care out my sisters cats. She got them home to us safely and made she communicated if anything changed. And she took the time time learn about our cat and their personalities before she started her trip (all the way from WI to NC mind you in almost a day). And she made sure our kittens were entertained and fed and taken care of. Shes an angel and a beautiful soul to entrust your pets in and if we ever need her care again I will definitely reach out to her!! Thank you so much Elena and I hope your many travels go safely and smoothly!
Shipment from Dolores, CO to Glendale, WI
Despite some unfortunate obstacles, Gloria got our doggie home and did so amazingly quickly given the circumstances. Good communication and I would definitely recommend her! She’s a champion!!!!
Shipment from Salt Lake City, UT to La Habra, CA
Melissa was amazing. Great communication and care. Highly recommend.
Shipment from Norfolk, VA to Portland, OR
Sean was not only professional, but a very nice man, he sent photographs all along his journey to reassure me that everything was going well, and he delivered Addy to my daughter with the least amount of fuss possible. I'm very grateful to have found him
Shipment from Lititz, PA to Mineral, VA
She was great! Reasonably priced, great communication. Our beautiful puppy was delivered on time and safely. She kept me updated with timing and sent a picture of the puppy once she picked her up. I will definitely use her again. Thank you!!
Shipment from Las Vegas, NV to Halifax, VA
I had a great experience with ADL. They delivered my Slingshot flawlessly. I will definitely be working with them again. Great communication.
Shipment from Youngstown, OH to Miami, FL
Transported my puppy with no.issues from Ohio to Miami.. Effective communication, pleasant attitude
Shipment from East Palestine, OH to Seabrook, TX
Paul's communication and commitment were excellent. Consistent updates and he showed great care for our dog. We will definitely use him again in the future.
Shipment from Bakersfield, CA to Missouri, MO
She was amazing updated me with pictures and videos my baby was scared but she loved it and took good care of it especially after the long long ride she had with all the baby if you need your baby transported I recommend her thank you so so much!!! I will be using her again in the future
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,605+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.