CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
60 lbs Labradoodle from Stuart, FL to Milton, NC (757 mi)
Excuse after excuse why my labradoodle was not delivered in the time frame they quoted me. Please donāt trust these people with your precious dogs. I never leave reviews but I am this time in hopes of helping others with their choices.
60 lbs Pitsky from New York, NY to Coral Springs, FL (1253 mi)
I would definitely book Robās services again. He was very professional and always made sure we were in constant communication. You will NOT regret booking Robās services again. If I could give more stars, I would.
50 lbs Mixed Breed from New York, NY to Houston, TX (1636 mi)
Fantastic experience - highly recommend! Adam was communicative, friendly, and made sure everything went to plan. He got my pup across the country quickly and safely. Could not have asked for a better experience. Thank you Adam!!!
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All other items from Coeburn, VA to Paterson, NJ (621 mi)
Excellent and professional service.
160 lbs Newfoundlan from Trabuco Canyon, CA to McDonough, GA (2215 mi)
Great experience and fast delivery. Very happy my baby is safe in his new home!
20 lbs Labradoodle / mastiff mix from Scranton, PA to Emporium, PA (199 mi)
Dave took great care in bringing my puppy to me. Puppy arrived happy and well. Highly recommend his delivery service. Would definitely use again if I'd have the need. Thank you for putting the pup at ease during the trip and taking such care getting him here.
10 lbs American Bully from Mechanicsburg, PA to Seekonk, MA (362 mi)
Communication was horrible. Even CitizenShipper couldnāt get ahold of them to give us an accurate eta. 23 hours for a 7 drive and. No math could make sense of that. They gave trackers that didnāt work until CitizenShipper had to get to them to get to us. They were incredibly rude when I asked for an update. Be careful when you ask when delivery will beā¦ they will bypass and pressure you to book for answer then they never give you an eta. I only recommend them if you donāt care where your transport is or when itāll arriving and you just want a delivery sometime in your lifetime. 2 person team 3x the amount of of time it takes to get to a destination. After hounding them unfortunately and having CitizenShipper come in we found out 15 hours later they were only 2 hours from the pick up going to opposite way from the drop off location. One good take away is they did deliverā¦23 hours later.Breeders do not send your puppies with these people.. just stick to boxes. They said they were going to Boston but failed to tell me there were 6 or 7 stops until the morning after they picked up. I accepted that they had something scheduled, being flexible that they need sleep and to finish their prior obligations. I asked them if 4 pm would be a good estimate after they showed their stops they had the next morning and they said āaround thenā. Interpretation.. 6.5 hours later. Not a single picture the 2nd day without us getting CitizenShipper to get them to get us one. Best take away they did deliver.. next time just pay more money for more experience with good reviews.A Hot Shot company shouldnāt be handling puppies just boxes. Amazon would love them for sure. I would hire Eric for boxes not puppies. Thank you CitizenShipper for helping us.. they didnāt even listen to you guys.
55 lbs Pit Bull Mix Breed from Incline Village, NV to Buckeye, AZ (731 mi)
David did an excellent job transporting family memberās dog to a new owner. I hired him because he answered my questions almost immediately prior to booking. He took great care of the dog, during transport, concerned for her well being. David communicated to new owner as he approached destination! I highly recommend David D&D Transportation. He arrived right on time as scheduled!
46 lbs Mixed Breed from Hopewell Junction, NY to Palm Coast, FL (1065 mi)
This was my first time ever using a service like this better. Have you as many other businesses and I must save it. These folks were extra special, they showed extra care and attention to detail and got our little furry package to us, safe and on time. Add a reasonable price. We were able to stay in touch the entire trip through a group chat system which worked very well.Instant communication. Overall, we are very happy and highly recommend\nThis service to our friends and family. Five stars all the way
70 lbs Mixed Breed from Salt Lake City, UT to Plano, TX (1404 mi)
I had a wonderful experience with Donna and her pet transport company. From start to finish, everything was handled with great care and professionalism. They were very punctual and stayed perfectly on schedule, which gave me a lot of peace of mind. Communication was truly outstanding. Donna kept me updated throughout the entire journey and regularly sent photos and messages, which meant so much to me. It was clear that my dog was comfortable and happy during the trip. You can tell they genuinely care about the animals they transport. My dog arrived safe, relaxed, and well cared for. Iām very grateful for the kindness and dedication they showed. I highly recommend Donna Willis to anyone looking for a reliable, professional, and caring pet transport service. Thank you again for taking such good care of my dog!
40 lbs Mixed Breed from Laguna Niguel, CA to Tucson, AZ (469 mi)
Great experience. Communicated before and during very well. Kept updates coming the entire time. Would 100% recommend them to anyone.
65 lbs American Bully from Vero Beach, FL to Sterling, VA (930 mi)
Arne was prompt to respond when I was looking for a pretty immediate transport of my pup home from Florida (to VA). My guy is a little reactive so I was nervous about how he was going to do, but Arne was totally cool and had him under control and content pretty immediately. They (him and a partner) made the trip in great time and were super communicative the whole time. 10/10 š¤
12 lbs Yorkipoo from Queens, NY to Suwanee, GA (863 mi)
5 stars!!! Jason was very personal and kind. I had to reschedule my dogs pick up and he was understanding and made the process easy.
34 lbs Goldendoodle from Morristown, TN to Bradenton, FL (753 mi)
Service had to be discontinued so I appreciate that but next time I will choose better and get better communication
85 lbs Lab mix from Fort Worth, TX to Brooklyn, NY (1585 mi)
Ok services