CitizenShipper Reviews:
What 76,280+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 76,280 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Vero Beach, FL to Memphis, TN
Great job. Luna is in great shape
Shipment from Mohnton, PA to Nicholasville, KY
WONDERFUL SHIPPER Would give 100 stars if I could! From our first communication Big was helpful, thoughtful, and great to work with. The plans to transport changed several times, and he was more than willing to accommodate. The weather threw a huge wrench in his trip at the last minute, and he still kept me informed and delivered our new puppy happy as can be. I was also grateful for his observations of her behavior as I had not met her yet myself. He truly cares about the animals in his care. You will not be disappointed with Big's VIP!!
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Shipment from Hopkins, MO to Tuscaloosa, AL
She was very easy to communicate with and everything went just as expected. I highly recommend!
Shipment from Great Falls, MT to Albany, GA
I 100% recommend Little Paws Empire!! The communication was top tier and we received many photos of our boy! He was picked up from Montana and dropped off in Georgia! It was a quick turn around and definitely worth it. I believe he was in the best hands possible. Thinking about booking? Do it!
Shipment from Vancouver, WA to Waynesboro, GA
They consistently sent videos of Georgia on her trip across the country and very pleased with their service
Shipment from Morrisville, NC to Frankfort Center, NY
Jayne is a fantastic pet transporter. She kept me posted with pics, videos and texts during the entire trip and responded to all my texts during her trip. It was a pleasure doing business with her and I highly recommend her!
Shipment from Tampa, FL to Fort Lauderdale, FL
She was so kind and helpful. I recommend her 100%! 💕💕💕💕💕
Shipment from Raleigh, NC to Marietta, OH
I can’t recommend this transporter enough! I needed urgent help getting Jimmi Choo to her destination, and he was able to pick her up within just a few hours of my request. The entire experience was seamless from beginning to end. Communication was excellent, with frequent updates that gave me complete peace of mind. Jimmi Choo arrived safe, happy, and clearly well cared for throughout the trip. It was obvious she was treated with genuine kindness and professionalism. I would trust him with any of my cats without hesitation, and that’s the highest compliment I can give. If you’re looking for someone dependable, caring, and committed to the well-being of your pets, I highly recommend his services.
Shipment from Roswell, NM to Phoenix, AZ
Everything was great and fast and communication was high level!
Shipment from Smithfield, KY to Kilmarnock, VA
Tammy was amazing. She delivered our puppy early with great communication and excellent care. Highly recommend!
Shipment from Allen, TX to Belleville, IL
Great team to work with. They communicated the whole way and pick up and delivery were on time. Highly recommend!
Shipment from Las Vegas, NV to Larue, AR
Judy was our driver through Pawfect Partners Pet Transport. She drove our 2 kitties from Las Vegas to AR. I was so anxious having them go without me, but Judy put me at ease and was caring, knowledgeable and kept me posted as they said they would through the car ride. I was quite impressed and would recommend and have already mentioned ed their service to a few people. Thanks Joyce and Judy for the attention that our fur babies needed.
Shipment from Palm Beach Gardens, FL to Margate City, NJ
Rachel was fantastic. the dog had never traveled before and was relaxed and happy. I highly recommend. She treated our dog like family!
Shipment from Wylie, TX to Goldsboro, NC
Simple process, quick transport, 100% recommend
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 76,280+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.